Eric’s Flower Market LLC

Adding my two-​cents to the current 2−½ star rating:
Ordered flowers online on May 11, 2016 for my wife for a next day delivery. The order was never delivered but I didn’t know that until several days later when I asked my wife.
Called on May 16 to inquire and was told someone would investigate and call me back. Called an hour later and was told they were still working on it.
Called on May 17 and requested that my CC be refunded. The person who answered said she would have to make a call to approve that. I asked for a manager and she said there wasn’t one onsite. I asked for anyone else besides her and she said she was all alone, even though I heard background voices. She assured me that even though she was new, they left her in charge of the store and she would have to call the owner (Eric) to get approval.
Received a message from an employee to call. Spoke with this employee (name protected) and she told me that my online order was placed overnight and just arrived in their inbox this morning (⁵⁄₁₇). I told her I placed it on ⁵⁄₁₁ but she had no explanation.
She did offer a complimentary arrangement but I declined based on the failed first order, and the fact that an employee felt the need to lie to me that no one else could help me with my issue. If there is no authority at the store level that can handle disputes/​customer issues, well, that is a big failure in customer service.
First time customer… last time customer. Too many competitors out there for me to settle for anything less.

Ordered through FTD for my 11^th wedding anniversary, and the flowers didn’t show up until the day after. Needless to say I canceled the order. They showed up the following morning with no idea what was going on.
I got a call from them again that evening asking to confirm my address. As I explained my dissatisfaction they hung up on me.
Worthless company that will NEVER get a dime from me.

CAVEAT EMPTOR: Do NOT purchase flowers from Eric’s…especially if you are ordering from out-​of-​state!
In a nutshell: They got our order wring twice, and both arrangements sent to our recipient retailed for ~$ 50 less than what we paid for. Unacceptable. Flowers are supposed to bring happiness, joy and contentment, which is what we intended for our recipient — a dear friend and colleague who lost her husband. Instead, our flower order (s) from Eric’s has caused nothing but frustration and irritation for both me and my recipient.
The whole story… I ordered sympathy flowers for a retired partner of our firm who lost her husband last week. Our local Minnesota florist called Eric’s to arrange a «blooming bulb garden» at the $ 100 price-​point. Our florist, who networks with Eric’s through Teleflora, said that they could arrange it.
Issue #1: Eric’s delivers «a bright, pretty bouquet» instead of the bulb garden. The only reason we knew about this error was that our recipient used those exact words in her thank you email, which clued us into the fact that she didn’t receive what we ordered — a bulb garden.
Issue #2: Eric’s only admitted to the error after our MN florist called asking why a bulb garden wasn’t delivered. They replied, «Oh yeah. We made a mistake on that one.»
Issue #3: Eric’s calls our newly-​widowed colleague to say that they need to «exchange» the bouquet. This is totally inappropriate to bring the recipient into the loop on their own error. She has other things to deal with… like planning a funeral.
Issue #4: Just like they said they would, Eric’s came to EXCHANGE the flowers. The delivery person required our colleague to bring the bouquet to the door before they would drop the new flowers! The first bouquet had already been there for TWO days. Whether they planned to re-​sell the bouquet or toss them, the fact that they actually took the flowers back after their own error, is absolutely mind-​boggling!
Issue #5: After all of this, the second delivery was STILL incorrect. Instead of a bulb garden, they delivered a small basket with already bloomed tulips and a peace lily surrounded with small pebbles on top of the soil. For $ 100, it was not substantial, nor beautiful… or what we ordered. We received a photo from the recipient and I sent it to our florist. She said that the basket Eric’s sent would retail for $ 35. Our friend in Arizona also commented that the «first, small bouquet was much prettier.» (AGAIN, for $ 100, it should never have been a small bouquet to begin with.
When our florist confronted Eric’s about these issues, they flat-​out denied these events. I have emails and photos from our recipient that prove everything I stated above is true.
I CANNOT believe how poorly Eric’s Flower Mart treats their customers and affiliates. They are completely unprofessional, lack any sense of customer service whatsoever, and seem to be cheating their customers out of money by sending flowers worth SIGNIFICANTLY less than what they paid for. It’s unacceptable.

I took a quick job right before Christmas helping to deliver flowers. The things i delivered did not agree with the pictures i was seeing on the
they were not intrested in the product just to get something out there right or not. while the job of delivering flowers was great i loved it lots of happy mommas and a few kids in the hospital. they agreed to pay the next week it is now the 13^th of january and everytime i try to get somone anyone who cares its just put off till the next
as far as doing what they say they dont and providing a good product i didnt see that either so buyers beware

I order an arrangement for my Mom’s birthday from FTD Flowers and paid to have guaranteed delivery for today on her actual Birthday. They contracted Eric’s Flower Shop to make and deliver the arrangement. Eric’s Flower Shop was very unprofessional and rude! They called my Mom and told her they couldn’t deliver her flowers today because they had an issue with the delivery drivers. Not only did they ruin her birthday surprise, they lied to me when I contacted them. Kathleen was the representative I spoke with and she said the driver attempted delivery and no one was home. Untrue! My family was home all day. She then told me the driver attempted to leave the arrangement with a neighbor but the neighbor refused delivery. Also untrue as the neighbor is my sister who was also home! I also received a delivery confirmation from FTD stating my flowers had been delivered.
I called FTD Flowers and they were given a completely different story from another representative. I have never had such unprofessional service from any company I have ever used. The company lied to me, to FTD Flowers and again Ruined a birthday surprise for my Mom. I will never use Eric’s Flower Shop again nor will my family or friends. Worst service ever!

I ordered directly from
, but apparently the contract with this company Eric’s Flower Market. I am sure they are wonderful people, sounds like a small business which I always feel have to do exceptional work to stand out with all the larger businesses. Needless to say. they didn’t. Definitely did not come close to the «better» bouquet I picked for more money. The bouquet was sent to my daughters place of business… at least their card was on it… so everyone knows where NOT to order from. Requested full refund from FTD and said they will have to speak with Eric’s, lets hope they do the right thing. (I didn’t order from Eric’s, why should I have to wait for their approval anyways?)

Flowers were wonderful and delivered on time. My wife loved them. Everyone working there was quite polite. The only thing that keeps the review from being five stars is the price. I don’t know much about flowers but it seemed pretty pricey.

I ordered flowers and was greatly disappointed in Eric’s Flower Market. I gave Eric a chance to rectify and he didn’t. I will not use his services again nor recommend.

I received a vase of flowers for Mother’s Day and they are terrible. I’m sure my son paid top dollar, because he always does. But this very small bouquet had only three roses that never opened and wilted within two days. The rest of the arrangement was cheap filler flowers. It came in a plain glass vase with dirty water and no bow or ribbon. They forgot the candy that came with it and had to deliver it later in the day. Look elsewhere if you are looking to send an impressive gift, because this one was not.

One star is being generous. My order wasn’t delivered when they told me it would be delivered even though they sent me an email confirmation. I called the next morning to find out why my recipient never received the flowers I sent even though I had a confirmation of delivery. They re-​submitted my order with a floral upgrade to make up for the error in delivery. What was received wasn’t even CLOSE to being upgraded OR what I originally ordered. I think I’ll let my 5 year old arrange next time.

Mother’s Day bouquet was so very small and not even close to what I ordered. I am very disappointed. Never again!

I called in flowers for my mom-​in-​law yesterday, and I specifically said NO carnations. Unfortunately, I got a lot of carnations… this makes me really sad, because I really love supporting small businesses.
I’m giving three stars for the nice person on the phone, and quick delivery.

Thank you, Eric. You assured me on the phone that it would get there in time and she would love what you put together. Both true! Would highly recommend. And there is certainly only one place to call next time. For any delivery location in Tucson, give this fella a call.

This place is set back a little so pay attention when looking for it. Dressed up a spur of the moment anniversary/​St Paddy’s arrangement. Conveniently had some Bells
Of Ireland to take us back to the wedding day. Nice selection and friendly service and always happy to support a local business. I will be back!

Was very disappointed with the flowers they were not fresh and then they had weird marks on them never will use again

Much can be said about Eric’s upon walking in for the first time – immediately one can recognize that the place is a genuine, local business and everyone is very friendly. As you look around you see Eric and his family carefully working on each arrangement with great care and you know you are in the right place. Needless to say, the bouquet I received was perfect for the occasion and worth every penny. To Eric and his family, all I can say is thank you for the smile on my girlfriend’s face and for making this holiday extra special. You have just made attained a very happy and loyal customer for years to come.

So before coming to this place I read the reviews here and on google, Unilocal has good reviews but however I do have to agree those who wrote their reviews on google. The shop is very hard to find its all the way in the back and since its down a busy street its not like something you can slow down and drive by to find on your own.
the girl was very welcoming and very friendly but however the cashier was not so welcoming. I just wanted a few flowers not really anything fancy or expensive and the girl who helped me was excellent because she wanted to know what my budget was and was willing to make a nice little bouquet for me. the guy at the cashier i feel like he was trying to be helpful but he kept suggesting things that kept making the price go up. i wanted something about 20 – 35 $ but he kept suggesting things that went up to 50 – 70 $. he kind of gave a rude approach because she wanted it to look atleast nice but the more she tried to add he was more focused on just wanting to keep making the price go up.
I love the flowers the bouquet is beautiful but i thought i could get more out of my money. and the customer service is not great. I understand that flowers can be expensive but when your on a budget there are definitely other places who can make it more customer friendly with better options, definitely would not come back to this place anytime soon.
however, maybe in 6 months or so or another year ill give it another try to see if they take their reviews into consideration just to see if anything has improved.

A client brought me an un-​vased bouquet from this shop. It was lovely — simple, but fresh and very fragrant. I put the flowers in a vase and they lasted a good week. I got tons of compliments! I am excited to purchase a bigger bouquet from them in the future. The client says she gets flowers from Eric’s often and loves them. I can see why.

This place has made beautiful arrangements for me time and time again! My girlfriend loved all of the arrangements I’ve given her and they have always shown a willingness to help me even when they were closed. Very highly recommended