Firestone Complete Auto Care

I needed new tires, on a Sunday. After finding they were open, I sped in to find that just like all the other places I had already researched, my tires had to be ordered. They will be in on Tuesday, but maybe Monday they said. Yes, we will honor the $ 100 coupon, I have it included in the quote they said. No word on Monday, or Tuesday… so I went somewhere else. Done.

The guys at this Firestone are amazing. Kim is so helpful and nice and understanding (I have had some crazy car issues and I know nothing about cars but they never make me feel silly or stupid). They always explain EVERYTHING in detail from what is wrong to exactly what they are going to do. They have proven themselves honest and trust-​worthy and I would rather pay what they charge for their amazing service and guarantees then ever take a short-​cut with my car somewhere else again. Definitely worth going to this location even if it’s out of your way.

There’s nothing worse than having plans on a Sunday and walking out to a flat tire on your car. Firestone was able to fix my tire in a pinch, quickly and efficiently, and for a modest fee. So far most other place I’ve gone for tires/​tire repair have been really hit or mess but the people at Firestone seemed really professional and put-​together. I’ll admit I haven’t had anything other than tires done here so I can’t speak to their other work but they were very straightforward about what to expect and there were no surprises or attempts to upsell us.
Did I mention they’re open on Sundays? I discovered that’s not as common among tire shops as I thought it was.

I always feel great when taking my car here. Kim runs the store with integrity and is a very fair and trustworthy man. They always go above and beyond when i need help on my Mazda and it’s a great feeling. They also never try to sell me anything i don’t even need and they never pressure me to make a decision, something that is foreign to these other big chain «shops». Kim also speaks spanish which i thought was really cool. I wouldn’t trust any other «big chain» auto shops with my car. Thank you Kim.

I love that they are open on the weekend. I had a flat tire and many of the places my road side assistance company tried to take me were closed. It took less than an hour to replace the tire. The location is nice because there is a mall right next door. I went to Olive Garden and had dinner when I was waiting.

There is no other place would I trust with my car, not even the dealer,. I’ve been asked before where do I take my car for check up, I always tell them of this Firestone all the employees are great. there has been many times they could have sold me something I really didn’t need but they never did, in fact they awlays looked to see if they had coupons so to give me a discount, they are honest people and they explain everything if there is anything to be done they lay it out on the line, honesty. Hard to find a place like them. Keep up the great work guy’s! I’m sorry I have to leave town but I sure am going to keep going to Firestone since they are every where I just hope they are as honest as these guy’s.

Great job servicing my car. Great Customer Service, reasonable prices. I am through with the dealer!

I was told by both Brake Max and Brake Masters that I need rear brake pads and the rotors resurfaced to the tune of about $ 200. I knew they weren’t being honest with me because my brother had checked them out and told me they were fine. I wanted a professional opinion, and these places had no problem lying through their teeth to me. However, the gentleman here at Firestone by the Tucson Mall was very honest with me. He told me I didn’t need my brakes done at all, probably for another year at least. Also, I was prepared to fork over about $ 400 for some other work I thought needed to be done. They honestly told me I could wait on that too, and I left with a smile on my face. It is so refreshing to be able to trust someone to tell me the truth about my car. They have all of my business from now on.

Lets face it, you can go buy some cheaper tires that won’t last, or you can spend money on good ones that are guaranteed. I paid extra for the lifetime alignment. Sure there’s a pitch involved, but it only makes sense. My mother-​in-​law recommended this place when we moved here and I am glad we went. I also have a 4 year old, so we just head over to the play area at the mall while we get our work done. Firestone is a name you can trust!

I have been searching for an fair and friendly mechanic in Tucson since I arrived three and a half years ago and I finally found one here at Firestone by accident!
About 10 months ago, the battery in my girlfriend’s car died while we were at the mall. Because Firestone was closest garage, they got our business. I remember we were in a hurry and they totally bent over backwards to help us out. Fast forward eight months later, she is having issues with the battery they sold us, and they replaced it with no questions asked and only charged $ 15 bucks to get it done.
So when I had a similar problem with my car we came back and the service was just as prompt, friendly, and honest as before. The prices are fair, they were upfront and forthright with what they were going to charge, and they didn’t pressure me into services that I didn’t want or need.
But what has impressed me the most is that they don’t talk to or treat you like you are an idiot. They explain things in plain terms and answer your questions thoroughly. Mechanics /​garages are the hardest thing for me to recommend, but I would stake my reputation on this place, they will not do you wrong!

A BIG thank you to all the crew. I was next door with a dead battery and they went above and beyond to make sure I was back up and running to get home to my kid. Thanks and I WILL be a customer again and again!

Much better than the Firestone on 1^st and Wetmore… I came here for an oil change and I also had a flat. The employee explained that my oil change was performed fine, but he suggested that I take my flat tire back to where I purchased it (Discount Tire) because they would not be able to repair it. He did not try and sell me an entire set of tires or any other BS, although he did give me a quote on how much comparable tires would cost there.
4 Stars because I felt like I was really being helped out, but they are slightly pricier than their competition.