Forever 21

I like going to Forever 21 every once in a while for cheap clothes. This, however, was the worst forever 21 I’ve been to. Unfriendly associates with no idea of what customer service is. I’m in retail myself and understand how the holidays can have a toll on associates but regardless of that be a genuine associate. I purchased none the less cause it was the last jacket They had for the style. I had a cashier named Brooke and not even a Hi, bye, thank you or an invite to return. They’re managers need to be on it too with that other wise Brooke will be broke and out of a job after possibly more complaints.

This store smells like urine… the entire store! It was so overwhelming I couldn’t shop there. I will NOT be going back to this store, ever.

I was at the Forever 21 location at Park Mall on May 5^th 2015. I am disabled with autoimmune diseases and require the use of the Handicapped dressing room. 4 times in the past I was discriminated against when asking for the handicap dressing room. Today was the 5^th and the final time. They use the left side of the fitting area as a storage area and become angry when you ask for the handicap dressing room as they have to move all the boxes out if they way. They go as far as questioning you as to what your disability is (this is against the law) it is also against the law to fail in providing clear access to the handicap dressing room. If I were able to stand and try on clothes I would. To be questioned, treated so mean and have my dignity stripped from me is never ok!!! Each time this has happened I spoke calm, polite and professionally to the manager on duty and as of today no changes have been made. Just for the record; one time I was using a cane and one time I using a walker.
Today, Cristy was the manager I spoke to, I asked for her supervisor’s name and number and she gave me a number to a call center. She stated that they question the use of the handicap room as mothers go in there to change their children’s diapers. So they are additionally discriminating against mothers with children (2-​federal laws broken) Cristy further stated they are trying to clean up the area back there (where the handicapped dressing room is located) she is clearly aware that full access needs to be available for handicap persons yet, this has been an ongoing problem for months. I have actually filmed the area I am discussing. The general service is below average. I will continue to shop here as I will not allow their discrimination prevent me from living my life fully. I called back later in the day and spoke to Cristy again and asked for a direct line to her supervisor and she behaved rude and said «I’m not giving out her cell number» I did not ask for her cell number, I wanted a direct business line to the supervisor in charge of tjis store in hopes we could get resolution to this ongoing problem. (my friends find this to be to reasonable). I did not receive a call from anyone from Forever 21. This stress I endured caused my body to flare (my Autoimmune diseases) I was shaking, crying and began to run a fever. They just wanted me out of their store. I had to sit in the food court to gather myself and leave the mall early to get safely home. Due to their ongoing unresponsive behavior and failure tomorrow, I will file a legal complaint with The City of Tucson ADA department and may consider additional legal action. We as disabled persons will NOT tolerate discrimination of any kind for any reason ever. Pippa

Coming here gives me anxiety because it’s so big. Too much clothes scattered all over the place. Cute clothes, very affordable, butttt the quality isn’t amazing. The customer service can improve but they get the job done. The clothes fit small, it’s definitely clothes you want to try on before you buy. Unfortunately there are no refunds, just exchanges or store credit. Boo.

I spend a lot of money at Forever 21 and if it weren’t for the products they carry I would not return. The customer service they provide is AWFUL! I went twice within a week and a half time span. Both times I encountered someone from management who were not nice at all!
The most recent time I went I found a top I loved that was on the mannequin, I asked one of the employees where I could find this top from the racks. She told me she though they only had one left besides the one on the mannequin which was a size L and I needed a S. I looked at the size on the mannequin and it was the one I needed so I asked her if she could take it off for me too purchase. She said «oh no we’re not allowed too do that, I tried to take a skirt off of one earlier for a customer and my manager yelled at me. You’ll have to ask my manager but he will probably say no» I was extremely upset my this point, I work in customer service and that is not something you say too a customer. So I asked too speak with her manager.
She told me he was in a blue shirt and jeans and I could go find him. No! That is your job too get him for me, not my job too hunt him down in your store.
The manager walks up who was a man wearing jeans and a blue superman t-​shirt, he didn’t even look like he worked at forever 21. I said I want too buy this shirt that’s on the mannequin and your employee told me I needed to ask you. Very frustrated he said well there isn’t another one, I said there is a L and I need a S. He took the shirt off the mannequin and tossed it at me. If I didn’t want that top I wouldn’t have even gone through the trouble and waisted my time with them.
I can not believe it was such a big deal for them too take the shirt off the mannequin. Clearly they didn’t want the sale because it’s so hard for them to replace that top with a different one.

It’s a pretty good place to go shopping if you looking for a bargain but just a throwaway outfit qualities not that good but they look nice, the one here at tucson mall t was a lot larger than the one at Parkplace mall so you might have a better chance of finding what you’re looking for. Overall it’s not bad of a store to shop at

This is the main attraction for me at the tucson mall. Biggest forever 21 in tucson. I could spend hours in the store! Most staff is extremely friendly, but not all. Always has great out of season clothing on a super sale too!

Although I havent shopped at Forever 21 in literally 4 years… I decided to come here the other week hoping to score some cheap clothing for the upcoming spring/​summer season… I spent 3 hours in here going through everything. and walked out of here with nothing. The 1 star rating is not because everything here is cut weird or that their fabric and quality is so cheap its not even worth spending any money on. its because the service is terrible and the layout of the store is all over the place.
As I was browsing I noticed that there were clothes scattered everywhere. and things were not put in their proper sections. I saw the exact 10 dresses in one section. and then the same dress in another. The people who work here focus too much on gossiping rather than helping out customers. Not one sales associate offered to help me find anything. Furthermore when I walked up the counter to ask where the shopping bags were. the manager was more interested in talking to the other associates than helping me. She pointed near the entrance and told me to get it myself… I had 10 dresses in my arms. and I asked for assistance. because I was literally a little short handed at the moment. She went over got the bag for me and gave it to me. and didnt even bother helping me put all the clothes in the bag for me. The dressing rooms are another disaster within itself. clothes everywhere. and no organization or help from any of the ladies who work here. I kept shouting the sales womans name to help me get another size or to help me get the other items she held up front since there was a 6 item per room policy. of course she didn’t come, so I had to get dressed in my own clothes take the clothes I didn’t want, give them to her, and then walk back into the dressing room with the other items to try on. Wow. Never Again. what an upleasant shopping experience.

Definitely love forever 21, it may not have good quality clothes but I feel you pay for what you get, besides their deals and sales are amazing, and they always stay up to date with the latest trends !

You can always find a cute outfit in this seizure inducing rave slash store.

I can’t believe I’m giving this spot 4 stars. But with their new remodel it’s so much more visually appealing and easier to check out. I didn’t check out the dressing rooms but I’m hoping they’ve improved as well.
There is so much stuff here but I love it mostly for the selection of really really cheap tank tops. I just bought a lovely one for $ 3.80, can’t really beat that.

I grew up in Tucson… my first job was at Tucson Mall. hell my first 3 jobs were at Tucson Mall. And despite this I can not remember the old Forever 21 in Tucson Mall… Was there an old Forever 21? Probably. There is no way it was a big as the current one though!
This Forever 21 took the place of a department store, it is now 2 stories of inexpensive trendy cuteness! Las Vegas is where I now call home, and is also has a super large Forever 21 (for a while it was the largest one in the world). The Tucson location does big better though…
It was Black Friday, and the rest of the mall was a zoo… But even at 2 pm, Forever 21 was still organized and there were actually enough cashiers working, impressive! I spent $ 80 and got 2 sweater dresses, 2 tops, 2 hats, 2 pairs of tights and a pair of knee high socks. And a duffel bag was throw in for free because I spent over $ 50.
I used to think Forever 21 was geared toward a different demographic then me… but with these new, larger stores it’s become clear that Forever 21 has something for pretty much anyone!

$ 1.50 for most costume jewelry. Crazy, right? Most cardigans and hang out around the house pants for about $ 10. Camisoles for $ 5. Every item of clothing I have bought here has lasted as a basic for over a year and survived many loads of laundry. It can be a headache in Forever 21 (XXI?), but if you need a freak-​um short dress (no matter if you are 5 feet or 6 feet tall), this is the place. I would love to come here for 80s costume party garb! :) I think for basics, this is a pretty cool place. I bought a college t-​shirt here today!

This store has completely redone itself. And I like all the new clothes there is so much more variety, 2 levels of clothes and now they sell mens clothing and plus sizes. The store has all new parking also. The accessory section is sick. there’s something for everyone and every occasion.

Slutty and cheap clothes for low prices! What more could a skank ask for!