Friday Appliance Service T G I F

My home warranty company went through this company when the ice maker on my Sub Zero refrigerator stopped working. The company only has one Sub Zero authorized technician so it took a couple weeks to get an initial appointment but once he came out he ordered the part and had it fixed in a little over a week. I have no complaints about our experience with them fixing appliances through our home warranty but they are also a Viking authorized repair service so I asked them to look at our wine refrigerator as well and that is where the low rating comes in. The wine fridge isn’t covered under our home warranty but it was still covered under a limited manufacturer warranty for the parts. Friday Appliance quoted me over $ 2,700 to fix the appliance — only $ 250 of which was labor so I asked about the parts still being under warranty and the woman said she would look into it and call me back. She never called back so I called them for an update. The woman said that the parts wouldn’t be covered. After further discussion, they never even called Viking — she just said that her manager has been doing this long enough to know that they wouldn’t be willing to work with Viking to get it covered under warranty. Being one of only two authorized Viking repair services I feel that they should perform services on covered items — not just ones they can earn a profit off reselling parts as well. Thankfully there is another authorized repair service in Tucson and I went with them and saved $ 2,500!

Extremely poor help on telephone indicative of poor protocol and organization at management level.
When I call about a Bosch dishwasher safety recall and don’t yet have a reference number, it doesn’t make sense to give me the number for your parts supplier, although it was a good way to find out what I needed to make the rack roll more smoothly.
When I try to order a new wheel for dishwasher rack with part number derived from my model number, it doesn’t make sense to require a site visit for a diagnosis.
Fortunately, there’s lots of competition even in this small city for more logical service.

Easy, plain and simple — THE WORST, and add lying into the mix. Any review with more than 1 star was paid with free work for life. Chances are TGIF Appliance voted for Obama — Enough said!

AHS referred my broken Clothes Dryer to these guys to fix almost three weeks ago. The service technician came out and diagnosed the problem and said that he had to order the parts. That was over two weeks ago. I have called repeatedly only to get the same story line that the parts are not in. I called Sears to ask about the availability of the part and they have it in stock. Any reputable service company even if the can’t get it in town can usually easily have the part shipped from Phoenix over night. Don’t use this company, its a deplorable excuse of a service company.

This deplorable excuse for a service company was contracted through our home warranty to fix a built in microwave. They broke the door on the first visit and simply left out home with glass all over the floor. The repairman made no effort to clean up, apologize or tell us he would not return. They finally showed up two weeks later with a new door, but never fixed our original issue.
We spend another 6 weeks calling only to have our messages ignored. When we would get in contact with an overwhelmed receptionist, she would arrange a day for someone to come out, then they would no show. We finally gave up and called the warranty company to send out another vendor, who had the issue fixed within a few days.

We have a property in Tucson that is under a home warranty plan. The washing machine was leaking so we called the warranty company who sent a work order to Friday Appliance. Friday Appliance responded to the warranty company in writing and agreed to perform a service call. We were told that a service rep would be out on a specific day and he never showed. I called Friday Appliance 4 different times and got an answering machine each time. Finally I left a detailed message mid day and asked them to call me back before they closed at 5. Never heard from them. Frustrated, I called the warranty company and they tried calling the appliance company… they also got their answering machine during business hours. When they finally connected with Friday Appliance, the appliance company said they never got a work order and no one ever called. My warranty company was looking at the accepted work order and knew that they had indeed received a work order as they actually responded to it! Warranty company cancelled the work order with Friday Appliance immediately.
Worst service company I have ever encountered!

Ted came out after we had a bad experience with both ACE and our warranty service. The prior company said our dryer did not work because the exhaust hose was kinked (it was not, as we had been smart enough to check the hose.) That man became hostile when my daughter in law told him she did not think that was the problem and would be calling the warranty company. After much back and forth with warranty company they did agree to send another company. Ted explained that there was an airflow problem but it was due to the vent on the roof being clogged. (We were obviously not smart enough to have checked there!). Ted explained how he was able to diagnose and what we should do for ongoing preventive maintenence. I was very happy with both the service Ted provided as well as the service from Tanya in the office. We will request this company in the future.