Goodyear Auto Service Center

This place gave me the best service I have ever had from a auto shop. Jose at the front was awesome. I explained what was going on with my car, and asked him to see what they thought. I he came back explained everything and did not try to sell me a bunch of stuff I did not need. I walked out paying exactly what I thought and was very satisfied with the amount of effort they put into looking at my car an NO extra charge. I’ll definitely be back for my future car care needs.

So far so good. The big guy from Hartford, CT was very helpful and efficient. I just arrived here after a long road trip from Seattle and luckily the oil change I came in for was all that was needed for now. I was cautioned about things coming up that would need to be done and given quotes so that was good to have too.
Hopefully this location doesn’t slip into the region of the other Goodyear I used to go to in Centereach, New York (David Glotzer!) where every time I came in, I was offered a $ 109 service that everyone else agreed wasn’t needed. I was also offered a $ 1300 engine service there that wasn’t needed and the list goes on and on until we had a business break up after three failed wheel alignments. Time will tell with this location.

Pulled in as my tire was losing air, the manager turned me away as they were closing in 30 mins. He and I are standing next to my right rear tire as it makes a loud hissing sound and he says «30 mins is not enough time to do a patch, come on back tomorrow and we’ll fix ya right up.» I explain that I dont have a spare but he refuses budge and keeps telling me to «Come on back tomorrow.» They were kind enough to fill my tire so I could make it home before the tire went flat so thanks for that I guess. Not only will I never go back to this place, I will never go back to another Goodyear. FIrestone here I come, after I get a spare tire, cause I dont have one, and my tire is flat, maybe my neighbor has a compressor. I’ll get to Firestone somehow.

Went in with a coupon for a free oil change and completely expected to hear the upsell pitch immediately. These guys were honest and quick and returned my vehicle with a smile and an affordable bill.

came to change engine oil and they started pulling everything apart and told me I needed this and that and blah blah and $ 25 to $ 35 $ 55 then to $ 500 HAHA I recently had my car checked up never coming here again

Went in for 2 new tires, which went well. Took a bit longer than expected, but it was a Saturday and I had time. They did tell me I needed an alignment (I’d had one at a Midas store in the past 6 months, but I took their word for it.)
Two stars for two reasons. First, the same service I had done just 3 – 4 months ago (two new tires, same brand/​size) cost me almost 25% more now. Second, when I left I had noise coming from both back tires. (The new tires went on the front.) This was noise that had not existing before I came in. They fixed one side, which didn’t eliminate the noise completely. Then they fixed the other side. And now, within a day, I had noise coming from the side they fixed first. And, conveniently, they suggested I need complete new rear brakes (which have only about 20,000 miles on them). And they suggested a new fuel filter, which I had replaced at Midas just within the past 3 months.
Not bad people or bad customer service. But either Midas is doing shoddy work, or Goodyear is really trying to upsell.

Made an appointment for a tire rotation, told them I would be waiting. An hour later they had still not taken my car into the shop, after pointing this out to the manager they «forgot to write down I was waiting». What is the point of an appointment?
Bought previous 2 sets of tires here and starting to regret it. Name is always spelled wrong, always tell me that I did not purchase my tires from them, wait times are silly, and with the prices they charge I expect better service. I will take my business elsewhere the next time I purchase tires.