Hamstra Heating & Cooling

It took two visits but Mike@Hamstra did a thorough analysis and fixed the problem in quick fashion. I’m so pleased with the service techs that I will be considering Hamstra for their maintenance service plan. Thanks again Mike.

Joe did a great job explaining what was wrong and the best course of action. The service was not cheap, but JOE built credibility fast by showing me the problem and not throwing refrigerant at the issue. I would use them again.

I had Jose Sandoval of Hamstra Heaing & Cooling come out to do some routine maintenance on the air conditioners for my home, my 3 rental properties, and the AC for my homeowner’s association’s clubhouse. Jose was professional, arrived on time, worked efficiently (he finished about 3 hours ahead of what I had budgeted in my mind to do all of this work), and he communicated well with me when issues arose. The prices for the service and any additional parts were reasonable and explained thoroughly before performing the service. I highly recommend Hamstra Heating & Cooling if you are in need for a professional company to service your AC/​Heater. :)

Words and superlatives fail when describing every contact with all the employees of Hamstra who helped us get up and running with two (mind you) new heating and air conditioning systems in our house in Sun City, Oro Valley. Dan Wolters was amazingly kind and thorough always available to answer questions and making an effort to make things work so that we were comfortable and minimally displaced during the entire installation process. We are crazy about our new systems, and in our 80’s, we love the ease of operation and availability of Hamstra staff to help us if we have problems going forward. We could not recommend Dan and Hamstra more highly.

I couldn’t be happier with Hamstra here in Tucson. I have used them twice in the last year on two separate homes. Each time I had the most amazing technician, Jay, which I highly recommend. He is informative, helpful and extremely professional and knowledgeable. They have exceeded my expectations. From the first call to paying the bill, I continued to smile. Don’t look any further — this company is amazing and if you can get Jay, please request — he won’t let you down!

As always great friendly service. New to me tech but was through and effective. Thanks Jose.
Glad the move to electronic receipt.
Thanks also to the office for helping quickly reschedule.

I’m giving them three stars for responsiveness, but the jury is still out.
We bought our Tucson home in late 2010; one of the selling points was a not quite two-​year-​old Lennox heat pump, installed by Hamstra. I immediately bought a service contract with them and began regular service.
On the first maintenance visit, in April of 2011, the tech told me the electrical connection board was rusted out and needed to be replaced (unit was then less than 3 years old and installed by them). We had them fix it and they requested that we install a surge protector, we did that too. Fast forward to 2013, when a the system died on a hot day (hot air blowing from the ducts). This time, the diagnosis was a failed valve, which we had repaired — almost $ 1K. Three days later a second valve died, taking the compressor with it. While Lennox (Lennox and Goodman are on the bottom of the Consumer Reports list of HVAC systems for reliability with a 23% chance of total failure) did replace the parts, the bill for labor was almost $ 2K, even with Hamstra giving us a reduction in labor price, as they said they should have replaced both valves on the first visit.
Now, in year 7, we have «indoor coil» failure – due to bad materials in the coil. The coil is out of warranty. The estimate to fix is over $ 5K, with a wait of two days to obtain the part from Phoenix (isn’t that 2 hours away?). I’m shopping around, both for the repair and for replacement.
Total downtime for our system: now at 12 days and counting, total, for these various outages. We will never select another Lennox system.

Today we had our spring tune-​up on our heating/​cooling equipment. As usual, we received excellent professional, courteous and thorough service. We have been using Hamstra Heating and Cooling for the past 5 years and are never disappointed. Our technician today was George O’Neal and his work was top notch, just as with every other person who has serviced our equipment. They are always on time with calls ahead to let us know when they will arrive. I can’t say enough good things about this company and the people they employee in the field and in the office. We started using Hamstra on a recommendation from friends and have recommended Hamstra to at least 10 other friends with good results and positive feedback. We appreciate the relationship we have developed with Hamstra.

The thermostat on one of our AC units stopped working. Jose Sandoval came out and tested it and said it needed to be replaced and that it was under warranty. Hamstra would have to order it. He said it would be a couple of days and that the office would call to arrange a time for installation when it was received. Over a week later, since I had heard nothing, I called Hamstra to find out when we would get the new thermostat. It appears that the ordering of the thermostat had not been done! After two more days, the office called and arranged for a time for installation. Jose was back out – right on time – and installed the thermostat and also did the spring tune up on our two AC units. So… while the office fell a little short of great, Jose made up for it. He is a personable and skilled technician.

We’ve had a service maintenance agreement with Hamstra for couple of years and I’m happy with it. A service technician comes out twice a year to check the heating and cooling systems and do whatever maintenance they require. A few years back, we contacted ARS to check the AC (I can’t remember why). The technician told us a variety of things that were wrong with it, the price to fix it, and the dire consequences if we didn’t. Remembering that we had used Hamstra previously, and that they had installed the unit, we had them check it. The unit needed something minor, which the Hamstra technician took care of, and we contracted for the maintenance service. We’ve had no problems since.
George came out two days ago and spent over an hour on the roof cleaning the guts of the AC unit. He also asked about and changed the indoor filter. He noted that I didn’t have a surge protector for the heating and cooling units and explained its importance, which made sense to me (I did not feel pressured) and I had him install it. Throughout, George was informative, pleasant, and courteous. I feel comfortable knowing that if there’s a problem, I can call Hamstra to deal with it and that the technician will be honest — and in the meantime, they’ll do the maintenance to avoid problems.

«Big John» came around the old hacienda and gave a very informative, low-​pressure sales pitch. No BS. No ‘Glenngary Glen Ross’ aka «you’re the sucker» pitch.
The quoted price was very fair in comparison to several competitive quotes.
Also, the TEP rebate was honored and credited (as opposed to the «Intelligent» competition that claimed it was [sic] «too much of a hassle — the rules keep changing»).
Steve (Lead Installer) and his team were prompt, courteous, clean, and got the job done in a shorter time than was originally quoted.
My new HVAC system is much quieter and efficient than the old system.
Exactly what I wanted.
Satisfied.

We recently purchased a new AC unit from Hamstra and our experience was very positive. They offered a great value and were professional throughout the whole process. We never felt any pressure to purchase a unit from them. Their prices were very competitive. They completed the work in a timely manner and the unit has worked perfectly. So much quieter than our previous unit. We are very happy and would certainly feel comfortable recommending them to others.

Both houses we have owned came with evaporative cooler systems. Hamstra has converted both to a/​c for us. At our last house it was a gas pack. At this house it was a heat pump. Both times they had to install new ductwork. (All new ductwork in the first house since we opted to change from floor vents to wall vents, only small sections in the second house.) At the second house they coated the inside of the ducts to prevent air from leaking out of the ducts.
Both times the crews have been timely and polite. They laid plastic on the floor to keep our floors from getting dirty (unnecessary in this house as we have tile, but the gesture was still appreciated.)
At the current house I did not understand part of the install. I questioned it and the employee tried to explain. When I didn’t understand, he halted that part of the job and referred me to the owner, Jeff. The employee was polite and did not get defensive or argue with me. He was very professional about my concern. When Jeff and I spoke he explained it in a way I could understand and I realized the employee was doing his job correctly. However, I really appreciated that he respected my concerns and did not push on against my doubts (even though he was right.)
Naturally turning on the a/​c in this house in August was amazing. Two days before we’d had evap, then we had a/​c. (We also had a/​c after they took out our cooler as they provided us with a room a/​c during construction.)
We don’t plan on moving again. I am glad we had Hamstra install our a/​c. We feel the conversion from swamp to a/​c was well done and that it is a «good install.» It’s good feeling like the skeleton of our a/​c is high quality.

Everyone at Hamstra (John, Rick, and Colton) worked together to make the installation of our new rood-​mounted Lennox air conditioning go smoothly. Further, they did a terrific job coordinating the project with Ralph Hayes Roofing, which we had re-​roof our house at the same time we replaced the air conditioner.

After writing the review on 9÷29÷2015, «Jackie» from Hamstra Heating and Cooling contacted me. She apologized on behalf of the company and stated that they would refund the $ 681.00 I paid for the stock blower motor. She also stated that Hamstra takes customer concerns very seriously. They will use my situation as a training module.
I appreciate Hamstra taking the time to make things right– we all make mistakes. It’s how/​what we learn from them that is important! :-)

Initially had a bad experience… 3 visits in 3 months, lots of money spent, and nothing was fixed. It was the middle of summer and my air conditioner was on the fritz.
After the 3^rd unsuccessful trip to my home, I was able to speak with the service manager and one of the senior technicians at Hamstra. They did everything they could to make things right again. They were able to fix my air conditioning with no further issues, and sent an additional technician per my request to ensure the repair was done correctly.
Mistakes happen, but when a company goes «above and beyond» the norm to make it right, they are definitely someone I can recommend. I recommend Hamstra.

Our air conditioner died a week ago and we went through the process with our home warranty company to have it repaired. The warranty company for the most part did their part but the vendor that was dispatched did not come for two days after the claim was put in with the warranty company. The air-​conditioning vendor confirmed what I already had confirmed, that my compressor was shorted to ground. They pulled the stunt that we will not be able to obtain a new compressor for a week plus but we can have you up and running with a new system in two days. Well I know that a 5 ton compressor exists somewhere in the southwest and can be expedited in so I took this as black mail. Our unit was 18 years old so after some soul searching I solicited bids from several companies and Hamstra gave me the best deal out of all. Mind you they were not the cheapest bid but all things factored in such as type of replacement units, they were the clear winner.
They really bent over backwards to please us knowing our situation «no air» they even provided us with a loaner unit so my wife could work from her home office in some comfort.
The installation was top notch and you can see the quality of workmanship. I am an aircraft mechanic by trade so I tend to over scrutinize other peoples work. They do good work.
Jose Sandoval and Tristan «I didn’t catch his last name» were our install techs and they were as professional as they come.
I am now a customer for life.

Got our new air conditioner installed this week from Hamstra Heating and Cooling. The experience was excellent from beginning to end. They were very thorough and professional. I would highly recommend them. I love my cool house!

If I could give Hamstra heating and cooling 1 million stars I would. Our air conditioning went out last week at around midnight. I am very lucky that the air went out at midnight and not in the middle of the day. Victor Lopez came to our house at about 6 the next morning and he was soooo soooo awesome. I can’t say enough about this wonderful man. He deserve a big giant raise!!!
He was very patient and gave my fiancé the time. He had questions regarding our unit and Victor answered all questions and even showed what the problems were and what should be fixed.
However, to me the most important is that he fixed our unit. We have air and before he left he made sure the air was working. He was very awesome. When we are ready to get a new unit, I will definitely call Hamstra heating & cooling.
I also want to give a big shout out to Chris in the office. He was awesome as well. He was very helpful. Please give him a raise as well.
Victor’s boss Frank called me later in the day and he was super nice as well. I let him know that Victor was really good to us.
If anyone is looking for a great company to help with their units, Hamstra is the company to call.
thank you, thank you, thank you, thank you, thank you, thank you, thank you, THANK YOU!!!
I million stars…
Carrie

If you’re like me, you’re probably reading this review after you’ve started to have problems. And if you’re like me, you might not have thought too much about your A/​C beyond changing the air filters every couple of months…
Hamstra was recommended by a friend of a friend that I trust, but I still felt like I do when I take my car to one of those drive-​in oil change places and they «highly-​recommend» a cabin air filter change with a 1000% mark-​up, even though it was changed the week before.
Basically, it’s very hard to be a single woman with very little mechanical/​technical knowledge. I try to do my research, ask people, read reviews – but I’ve never been so impressed that I felt compelled to write a review.
I don’t yet know the outcome of my situation since my A/​C is 15 years old (I didn’t know that and I’ve lived here 5 of those years!). But I did want to write to let other people know that there are some decent, honest and knowledgeable professionals out there. Dave Thompson was the Service Tech who came out to check my A/​C problem and I have to tell you that he is an outstanding professional who took the time to explain the basics of the problem, the possible solutions and options for repair/​replacement. I really hope it doesn’t come to replacement, but I’ll know more in the next couple of days and frankly, I wouldn’t be surprised if it did. Dave had taken a picture of my unit’s wiring and it was a mess.
Regardless of the final outcome, I felt that Dave was truly one of the most professional, sincere, direct and trustworthy service techs in any field that I’ve encountered. I don’t know about the other service techs, but if you need someone to come diagnose and/​or treat your unit, call Hamstra and ask for Dave Thompson. On second thought, call BEFORE you have problems. Believe it or not, my biggest regret is not knowing that HVAC units need to be maintained/​inspected every year. 5 years ago, I had a husband who did those things.
Judging from Dave, I think this is a solid company that treats both its employees and its customers right. We all know how rare that is these days.