Mattress Firm Tanque Verde

Do NOT buy from here. Their delivery guys are incompetent I was supposed to get my mattress on Tuesday between 9 – 11 and I won’t be getting until Monday now because they couldn’t find my house and instead of calling me, they left the area. I called to ask where my mattress was, I called 3 different people and they all had different stories.

This is to all future customers of Mattress firm, this not a complaint about the people who work thier. This about thier mattresses, 2 years ago we bought a mattress for about 1,700+ the 15 months later I could hardly sleep in the bed because the mattress was breaking down and I felt like I was sleeping in a trench and the outside of the mattress was also sagging felt like I was going to fall out of bed. So I called the company headquarters and after a few weeks of arguing with them they gave me the warranty on around 1,000 but had to use in the store, so to get the best deal I thought that I would take a return because it was brought back after a trial period, so I thought that I was getting a better mattress also they said if I take this return mattress I would not get a warranty. But the thing is that this mattress in less the 3 month the same thing happen but only worse. I now can no longer sleep in this bed, when I wake up in the morning my shoulders are screaming in pain.
What I would suggest that you do your research on this company they have a F rating with the better business Bureau in Tucson. And they told me to report them to the attorney general office. Which I will do and I’ll make every effort to let everyone I can know what there doing.

Jared Sennet is a highly knowledgeable salesperson who helped my wife select her first adjustable bed and sold it to us at a fair price. And the delivery guys showed up early.

Janine Leatherman and Mattress Firm are a Class Act! They are as good as it gets! I contacted them to help me grant a wish for our foundation Twilight Wish Foundation, Arizona and not only did they help me grant the wish they donated the bed, frame, pillows and mattress pad. They delivered everything to our wish recipient with mints left on her pillow. That wasn’t even the end of it; Janine came to The Covenant house where she resides with Flowers in hand to come meet her with us and surprise her with her wish come true! Truly amazing to give this 90 year old her dream come true just days away from her birthday! Words cannot express the gratitude she had for Mattress Firm, Janine and us. From all of us at Twilight Wish Foundation Arizona Thank you for helping us make this wish come true! You are the best!

This location! This one!
I was slightly taken aback when I moved to Tucson and noticed that there seemed to be a Mattress Firm every few blocks. Aren’t they all the same?
Mrs. Leatherman here was a big help in selecting a bed and closing the deal. She is very knowledgeable on the latest bed technology and features. Although this location was out of my way and I could have returned to one closer to where I ended up signing a lease, I was rewarded when I made sure to go back to this location after an initial visit.
I was decided between ‘the doctorate’ $ 799 queen set and the $ 1099 queen set that had a $ 100 off promotion. If you check in on Unilocal,you get a free bed frame. Ask about the no-​sales-​tax promotion too.
Ultimately, I ended up with a nice set of discounts and freebies on top of the original purchase for a massive savings that still gave the store good profit. The only downside was the delivery schedule. I went in on a Friday night and was surprised to hear that I could actually get Saturday delivery but then it ended up being Monday night delivery. I slept on the floor for two nights (good thing I had carpet) but this bed and sales experience have been great otherwise.

Came in last Friday and received great information and attentive service from Andrea. I returned on Monday with my wife and selected the Brilliant Mattress Queen Prime from Serta Icomfort. Looking forward to great night’s sleep.

CAUTION — We purchased an expensive mattress from this place, and was told it was «
“in stock» at the warehouse all the way across town. We were told that we could pick it up the following morning. We drove across town, and were told by the warehouse personnel that our mattress was not in stock!
I called the store, and the manager said he was very sorry, and it was his fault for not calling the warehouse and confirming the inventory. A new mattress came from another location later that day, and the store manager picked it up and delivered it with his own personal vehicle. That act of customer satisfaction caused me to raise my rating from a «1» to a «4».

I enjoyed the thoughtful and thorough help that Andrew provided. In three occasions he recommended how I could obtain the same or better quality product for the same cost or less!

Awesome customer service! Kudo’s to Peter who didn’t try to upsell us but presented the options without pressure. Delivery as expected and extra service as they even helped us with our old mattress! These guys rock! …and of course the best news… the mattress is great and we are both sleeping very soundly! Wahoo!

We love the mattress and the delivery guys were great. It’s a wonderful relief that the delivery guys are top notch because we had to see them three times.
You see, our salesperson, I’ll call him B, who bragged about being the city’s sales trainer, promised us delivery of a mattress on New Years. He then told us «Whoops, looks like it’ll be two days later.» We wanted it delivered on a certain day because it was going to be the only day for quite a few months when we would both be home at the same time during daytime hours.
We received a call two days before the delivery day telling us that it would have to be moved yet again. Totally unacceptable yet somehow understandable. We negotiated delivery of an additional coconut oil infused foam pillow (by far the best product they offer there) as compensation for the additional delay.
Delivery day came and they delivered the wrong mattress. Now, this is infuriating enough in and of itself, but considering that it was purchased as a wedding gift, it was completely inappropriate. I went back in and spoke to B who told me we told him the wrong mattress, which is why he wrote the incorrect order. I confirmed with my wife, my father, and my father’s fiancée (the last two paid for it as a gift) who all agreed that we had been perfectly crystal clear as to which mattress should have been ordered.
He then said «Well, I could never give you that mattress and box spring at that price, so you’ll have to have a set where the box spring was returned previously.» We hadn’t agreed to that, but I had to let the ones who paid for the bed to set him straight, as I was seeing red at this point.
In the end, we find out that the delays so the company could build the mattress were completely in error, as the correct mattress had been in stock the entire time.
Delivery 1: 1÷8÷13 4PM incorrect mattress
Delivery 2: 1÷8÷13 9PM correct mattress, incorrect box spring
Delivery 3: 1÷9÷13 10AM correct box spring
The sole reason this company is getting two stars is because Salesperson B essentially gave us the F-​You of sales and customer service by pinning his error on us and delaying delivery of the incorrect mattress. We had wanted this to be an exciting event which we had gotten to experience as newlyweds, instead we got to argue, stress out, and re-​negotiate with an inept salesperson as newlyweds.
The bed, by the way, is fantastic.