Michael Franzen, DDS

I went to the this office because I was told Dr. Franzen was old school and didn’t over charge his patients. I went the first time for a cleaning and was happy with the hygeniest. The dentist then came in a found 5 cavities! Holy cow. So I set up an appointment for the first set of filling, doing one side at a time. When I called to check on my insurance coverage, no one answered to phone in the middle of the day. Then I got a call back from the dr wife, also the office manager, from her personal cell number, only for her to tell me she would have to call me back when she got back to the office after her doctor appointment. Frankly, while she tries to be nice, she comes off as super chatty, inappropriate and used bad language a lot.
When I went in for my fillings, they had lost my chart and couldn’t find it. Then the dr did the filling with out wearing any type of mask, and when he leaned over me to get a tool, he squished his belly into my face for like a minute! It was very unprofessional and made me very uncomfortable. Then I had to go back and get a filling fixed because one that he had just done fell out after a few days. When I went back in, he argued that it wasn’t the filling he had done. And because they couldn’t find my chart again, he almost didn’t fix it. They finally found my chart and discovered I wasn’t lying. So he fixed it for free. But I never went back to get my other ‘cavities’ filled, and have since visited another dentist and he said I don’t have any more cavities.
So while this place does have a simple mom and pop shop feel, I will not be returning. I dont’t appreciate unanswered phones, calls from their home phone, unprofessionalism and all over bad experience.

I went to this dentist, who moved to the Speedway/​Craycroft location upon the reviews here over a year ago. Another bad dentist, I’m afraid. When I first called, I talked to his wife, Bobbi and set up an appointment. Sometimes when you call, the dentist himself answers «hello». It is literally a «Mom and Pop» operation. Very unprofessional atmosphere. I’ve had many bad dentist experiences and am still looking for a good one. Their daughter was the assistant at the time and she quit because they didn’t all get along so the dentist does everything with little help from his Wife. In a nutshell, these people are nice and considerate for taking payments but he is too old to be a dentist. I had to revisit his office 3x for 2 different repairs he had to redo. His wife has a potty mouth and doesn’t know when to shut up. They bicker at each other a lot. She is an airhead most of the time too. She billed my insurance duplicates all of the time from being unorganized since I refused to pay them for one of the repairs that I had to have redone and is still broken. Another piece of filling broke recently also. He made the gap too large when putting a crown on a molar and when he filled the gap on the tooth in front of it, he expected me to pull floss out the side instead of up since it hurts when food gets stuck in it if he left the gap. Save your money and your time. I thought since he was older and had been a dentist for so long that he would have experience and be good at what he does. That was a bad judgement call. I’d rather pay more for a professional, good experience.

I called this place because it was close to my house so I figured, why not? First off, let me start by saying that I called around 4:45 in the afternoon, and the actual dentist himself answered the phone saying simply «Hello?»… then handed the phone off to whom I can only assume was his wife.
She then stated that they do accept new patients, but that she was in a hurry and just wanted to go home, it had been a «long day». So she asked if she could take down my name and number and would call me back the next morning to set an appointment. Well, here it is a week later and still no return phone call.
I guess they are too busy with all their existing clients, to simply return a phone call from a potential new client.
This to me screams bad customer service and that they simply just do not care. I would say find somewhere else to have your dental needs completed. Very disappointing.

First, you must understand that I am a total dental-​phobe. I have gone through life fearing the dentist, dreading the appointments, and feeling guilty when I skip them. But once, while living in San Diego, I found a great laid-​back dentist who was finally able to squash (most) of my anxiety. Unfortunately, after only two appointments I moved… to Tucson.
The first dentist I tried here was an awful experience. He used some newfangled laser and told me I had six cavities which is more than I’ve had in my entire life. As a scientist, I asked to see the research and when he handed me the pamphlet from the laser company, I hightailed it out of there and didn’t look back. But the damage was done– my anxiety was back in full swing. I briefly considered whether the best plan would just be to drive to San Diego twice a year.
But after another year went by, I put on my big girl pants, read a review of Dr. Franzen on Unilocal,and made an appointment. Boy did I hit the jackpot! Dr. Franzen is old-​school in the best way. He’s kinda like your sarcastic grandpa and his wife, the receptionist, is like your chatty grandma. He doesn’t believe in unnecessary treatment. He doesn’t measure your gums and yell out those guilt-​inducing numbers. He’s fast– like xrays and cleaning in 30 minutes fast. And he doesn’t use lasers (two years later still no sign of those six cavities).
So if the thought of the dentist makes you bite your nails to the quick, Dr. Franzen is your man. Actually he’s the man. I’m already dreading the day he retires!

I hadn’t been to the dentist in a year and a half or more. I resisted because the last dental experience I’d had was awful. It involved several return trips, physical pain, and frustration. In short, it was the sort of thing that makes people hate/​fear dentists and not go to them. Knowing that I have bad dental genetics, and as I was about to temporarily give up health insurance, I knew I had to go back to the dentist. But I didn’t want to! And I was sure as youknowwhat not going back to the place I’d last been. A friend recommended Dr. Franzen.
I live near the university, so Dr. Franzen’s far east side office was not exactly convenient. However, his receptionist/​wife was able to fit me in before my insurance would be gone for a while, so I made the drive. TOTALLY glad I did! Dr. Franzen is nice, calm, calming, quietly funny, efficient, honest and helpful. He didn’t make me feel bad for having not been to the dentist in so long, instead seeming understanding when i explained my previous bad experience. I have never liked a dentist nearly so much and I will certainly see him regularly as long as I live in Tucson. You should, too.