Michael Kors

I caution you in giving your money to the Michael Kors store at the Tucson Outlets. They are a group of liars, and schemers and won’t do anything in admitting they made a mistake.
They are the absolute worst customer service and sales staff I have ever experienced. Bought a handbag and less than 30 hours later, I tried to return it. The cashier immediately says, as she point to someone’s initials on my receipt, «all sales are final. You were told that when you made your purchase. These initials confirm that.» I had no idea what she was talking about. She then pointed to a minuscule sign in 8pt font and says «we also have a sign out. You can exchange or get a store credit, no refunds.» I stood there in awe. I have never heard of such a thing, let alone having it sprung on me AFTER I made my purchase. I let the cashier know I was never made aware and all she could say is «these initials right here, they confirm that she told you.»
I’m sorry but this cashier was not there when I made my purchase, how does she know without a doubt that another cashier remembered to tell me that there are no refunds. Mind you, as I’m standing there, other people are being cashed out with NO associates mentioning ‘no refunds’, but I’m sure those cashiers were initialing receipts. Had I been properly notified of this irregular policy, I simply would not have bought anything.
I called corporate. They can’t do anything. I gave my receipt details and contact information to the rep and a «formal complaint» was made against the store in hopes that the DM will call me. I doubt that, but what I don’t doubt is that I will NEVER buy, promote or speak fondly of the Michael Kors brand ever again.
I have worked retail, for many years in fact, and if one of my employees made an error and withheld information that she was accountable for communicating, I for sure would eat the $ 250 and take the refund. This new generation of sales and customer service have forgotten what it’s all about. I did not waltz into the store demanding a refund; I looked around for over 30 minutes first to exchange but unfortunately I could not find anything. I think the store should admit that an error was made and keep a loyal customer. But Michael Kors would rather keep my $ 250 and have me tell everyone about how they scam hardworking people out of money than to make an exception and exceed expectations. Merry Christmas Corporate America, I’m glad to line your pockets even more.