Midas

Went in for oil change and tire rotation for Toyota Corolla. Apparently not many of these on the road since having signed the service order/​waiver, handed over my keys and left the premises to grab breakfast they phoned me 1 hr later to say that the 1 remaining oil filter had just been sold to prior customer. 2 + hrs later I get my car back only to find next day (Sunday) that the rattling noise coming from the engine is the open air filter box minus the air filter. I had declined to replace it day prior but apparently this doesn’t mean that they put it back. Since Midas isn’t open on Sundays I purchased one at my local Autozone and installed it myself. We needed to use car! Called next day (Monday) and was told that Doug (manager) would call me back to discuss options since a credit for a free oil change didn’t work for me (would you go back?) Doug was also my service supervisor at the time on Saturday. Still waiting for that call back Doug…
Update: customer experience team contacted me after post and within a couple of hours so did Doug who refunded me for the out of pocket cost of replacing the filter.

This is the classic mechanic horror story. Went in to get a belt checked, signed to let them look at the car. Was told it was more than a belt and it would be 240 $. Then they said the price was 700 $, because they misquoted the wrong part. Then I went to check the warranty and found out it was covered. At that point I tried to take my car to the dealer where the part was covered. They said I owed them 100 $ because they took out the piece already and I owed the price of labor to put it back. Then when we disagreed the manager says he is keeping the car and that there is nothing I can do. Then the manager insults me and says I’m the one who is being difficult. I asked to see where I had signed which authorized them to start taking out parts. He said he could because I signed to authorize them to diagnose the problem which had 0.00 $ next to it. At this point the manager starts antagonizing me more. I’m forced to pay the 100 $ or they keep my car! I asked to speak to the owner, manager disappears comes back says «he is too busy to talk to you.» No problem, keep my 100 $ good lesson, NEVER GO TO MIDAS AGAIN.

Store managers are dishonest and have no problem ripping off single mothers and teachers. I was told it would cost $ 1200 to fix car, paid it but it was actually worse after! Do not trust their mangers DAVID and TIM. I witnessed TIM yelling at his employees! When using their shuttle service the MANAGER whipped through business parking lots and impatiently drove me home. I was so nervous i told him to drop me off two blocks from home! VERY unprofessional!!! They demanded more money to fix the same problem! No accountability! They pray on the poor!!!

Stay far away from this place! Went for an oil change (had a Groupon). Jesus, manager at this Midas, and a tech (who wrote on the invoice) said that right front strut was «blown» & leaking. Said should replace all 4 struts at a cost of over $ 1000. Went for second opinion from independent mechanic recommended by a native Tucsonan. He said all 4 struts were fine and did not need to be replaced. This lying and up-​selling to customers is despicable.
This place deserves NO stars!!!