Off The Wall Furniture Solutions

I walked in expecting to set up an order on custom built furniture, but the older man was too busy on his personal cell phone to assist me. After waiting 20 minutes I walked out never to return. HORRIBLE SERVICE RUDE OWNER/​EMPLOYEE!

Product — 4.5 stars
Service — 1.5 stars
So I’m moving into a new construction home and would like to take my OTW bed to my new home. This service was offered by OTW to any customer who purchases a product from them I would imagine within reason; for example, I doubt they would do this if I were moving to Virginia.
As many new home purchasers may have experienced, closing is not an exact science for many factors, for example, production may fall behind schedule. This is not OTW’s issue but their flexibility with scheduling was a sour note at best.
Essentially I have to fit my move into a time that is optimal for them — which I don’t mind with some compromise. However, I was literally told that they could do the move at any other time because they do not have any other installs scheduled in my area for the foreseeable future. Really?!? Am I, not a paying customer — now TWICE over?
I appreciate the difficult and busy install schedule, and I’m happy they are that busy. But to make my request to take them up on their offer to relocate my bed become a burden to them even though of course, I would be paying for the service, is an unusual approach of providing decent customer service at best.
Cantankerous shopkeepers are the worse and a great example why people may choose not to shop locally. Why pay more and still get less than acceptable service coupled with a negative tone and attitude? Meh.

Off the Wall did a wonderful job of custom building our master bedroom furnture; two over sized dressers and two large night stands. We also bought a used entertainment center that we repurposed as an amoire and separate cabinet, which they refurbished and built addtional matching shelves for us.
The price for this beautiful custom, hand made, solid hardwood furniture was competative with prices we saw at regular retail furniture stores; except the other stuff was junk and we did not like the designs.
Steve was easy to work with on designing exactly what we wanted. height, width, depth, number and sizes of drawers. All draws are full extension roller pull out. Drawer sides are tough as nails 8 or ply plywood.
During pre-​delivery inspection, we asked for an extention of the base moulding; they added it without saying a word.
Delivery was beyond anything I expected. Three men arrived to move the massive dressers. They were extremely careful. Once in place, they vacuumed the drawers and floor and looked for places that needed touch-​up, fortunately none found. They did not just deliver the furniture, they installed it ove several hours.
Our visitors all comment on how beautiful and unique the furniture is and are amazed at how reasonable the price was.
We give them 100 out of 100.

On Ft. Lowell and Dodge, next to Copenhagen is a store called «Off the Wall Furniture Solutions.» This store is a definite WOW for me! They really have some great designs here. If you have a home office and you want to customize it so it can double as a guest room, how about an office/​Murphy bed combo? This store has some great merchandise and ideas for your home, and it’s QUALITY too… We have a 4^th bedroom in our house that is half guest room, half office, and I really want to streamline and organize it someday (hopefully soon).
Once I’m ready to take that plunge, this is the place I will come. Check it out if you are looking for creative ways to customize a home office, or to create a guest room with limited space. An added plus, the staff is very friendly too!