Omni Tucson National Resort

Dear OMNI TUCSON STAFF AND MANAGERS,
We have been staying at this resort every time when we visit family for the last 7 years and every time it was very fun. Unfortunately, I have to write a bad review this time and I am hoping that Omni management will read it and make our stay next time better, also improve their services overall.
We reserved a casita and every time when we did we had a full kitchen, a separate bedroom and a living room. This time the casita was a room with a microwave… when you are at a place for 5 nights and six days I like having all amenities, specially because our family that we are visiting here hangs out at our place most of the time.
The coffee maker had to be plugged in on the floor to make coffee there were no plugs near the wet bar/​coffee area.
The cleaning service did not come most of the days to clean the room and they haven’t changed the sheets on the bed until day 4 of our stay at our request. They also did not replenish the coffee or toiletries on a daily basis. We got some new toiletries on day 4 of our stay.
At the pool we ordered a «pineapple express», the first one was great the second one was extremely sour I could not drink it. Second day we went for «Tucson twisters» first drink was great, second one had so much grenadine it tasted like syrup. Come on pool bar staff how can you mess up your signature drinks at at $ 11 a drink I expect quality.
One night we ordered room service and one of the items was a double order of shrimp cocktail. They brought in the order without the shrimp, 45 minutes later they brought only one order of shrimp that we didn’t want anymore since it took so long and our family was gone.
Next day we came back from breakfast and while we checked in at the main entrance the gate arm landed on our car and it made a bunch of damages on the top and driver side of the car. One of the managers came to look at the car and he was supposed to call us but we haven’t heard back yet. He did offer to comp the room service when we told him the story.
I hope that they will fix our car and I am hoping that OMNI management will read this review and train their staff better to offer the excellent services in the future. This is my home away from home when I visit Tucson and I would like to come back here next time.

Had the pleasure of staying for a retreat. Every staff member was very accommodating and made sure all needs were met. Food was very good.

Resort … Really?
Just checked in tonight.
They call themselves a resort. Room is dated! Stove is 40 years old and something you would find in low rent apartment. Popcorn ceiling screams 70’s. Holes in the carpet, which is stained and frayed. They Brought in a modern pot in an attempt to give it an upscale look which is out of place with the old tired décor. Very tacky kitchen area. Bedroom extremely small. Patch job in the wall where there was a hole I guess. Light bulbs burned out. Table lamp flickers but it does stop
When you smack it. Tv is small. Be careful if you book through trivago, the price they advertise does not include their wasteful resort charge. We are so far back in the «resort» it requires driving or golf cart to go anywhere! They definately are overpriced and outdated. If you want a resort this is not it!
Follow up:
Brought to management attention and they did an awesome job making it right. The room we were moved to was very nice. Definitely what I expected. The entire staff is so friendly and helpful. Pool was clean and service in the pool area was awesome. Bartender at legends did a great job. The food at legends is mediocre, no real flavors on the bland side.
Breakfast was very good! So if the first night had been this way it would have been a four star rating. Will definitely be back.

Beautiful and super clean property! Our room was large and really nice! Customer service was top notch. Very pet friendly! The Sunday Mother’s Day brunch was absolutely AMAZING!

Great hotel. Needs some updating, but a solid place to stay and amazing customer service. Stayed in a «Mountain View King» — large, clean, attractive, and comfortable room. Great soaker tub and separate shower — strong water pressure and consistent hot water. ‘Mountain View’ non-​existent due to the big tree in front of the balcony, but relaxing and lovely nonetheless.

I rolled the dice on Hotwire for a Tucson hotel, and didn’t learn the property until the booking was complete.
Needless to say, it was a very good deal.
My room turned out to be very nice.
Only four small complaints:
1) between 10 PM and 11 PM, my particular first floor unit was very noisy with the foot traffic of the guests in the second floor above me. Lots of loud walking, affecting the joists and causing things like the TV mounting system make creaking noises.
2) the hotel’s ‘self-​parking’ parking lot is quite a hike from the guest rooms.
2) No convenient placement of electrical power outlets for chargers at the in-​room desk or by the bedside. For a hotel of this caliber, there is no excuse for not having addressed this common guest need years ago.
3) The tap water is undrinkable. The water in Mexico probably tastes better than tap water here. Instead of recognizing this terrible deficit and pricing bottled water reasonably (it gets hot here, folks, this is the desert!), they offer ‘guests’ bottled water via the minibar at $ 6 a liter! (or about $ 23 a gallon, ten times the price of gasoline! For water!!)
There is a special place in hell for desert-​based hoteliers that price Fiji water at $ 6 a bottle for people they call ‘guests’.
On the plus side, WiFi worked fine, and most of the staff seemed to be very nice.
Of special note, their concierge, a lady named Johnny, was wonderful!
Very friendly, knowledgeable and extremely helpful. Omni guests are blessed to have Johnny as a resource for a trip to Tucson.

Every single employee at this resort really went above and beyond to make my stay awesome. From Zia and the valets, to concierge, to the front desk, to Gladys in room service everyone clearly valued the importance of hospitality. My Mountain Vista room was beautiful which a nice private patio overlooking the golf course and foothills. I got a Redboot body treatment at the spa which was absolutely amazing, it was my first time with a Vichy shower and hopefully not the last! Spending time in the spa was nice as well, sauna, steam room, hot tub, cold plunge tub and endless amenities. One of the favorite parts of my stay was that they had an astronomer visit Friday night that held a free stargazing session from 8 – 10. Ben was great and looking at the night sky was amazing. I did not expect to see this but it was an unreal added bonus! I will suggest this resort to anyone traveling to the area!

Scored a govt rate which made this hotel super affordable. Breakfast at Fiesta was delicious! They have a golf cart to drive you around the property. Resort fee covers in room Internet. No parking fee. Beautiful setting. Had a room with 2 double beds. The bedroom was a little tight but overall our room was large and more like an apartment (minus a kitchen).

Great hotel and area. Well kept and was pleased. Just wasn’t really my style as I’m not into golf and it’s focused around the golf course. So great hotel if ur into golf. If ur not they still have a pool (which is all I really need in life) but don’t offer a whole lot more than that. Definitely a positive experience though for the most part other than I couldn’t figure out how to get from the lobby down to my room area without using some stairs which was a pain with my wife’s and my luggage as she was carrying our baby.

Based on my service experience alone, I would have rated them a 1. But, I must give them credit for the beautiful property, amazing golf course, and unmatched views.
However, nearly every service interaction was very disappointing. Here are just a few examples:
1– I arrived in the early morning hours as I was meeting and entertaining clients downtown. When I arrived, I received what I can only describe as a condescending lecture from the night clerk. He made it clear that, because of how their computer system works, my late arrival created a lot of extra work for him. It took him 15 minutes to get me through the check in process and he made sure to sigh and moan about every 30 seconds. As he (finally) handed me my keys, rather than wishing me a good stay or thanking me for paying paying over $ 1,000 for my short three night stay, he said «don’t forget to call ahead if you’re going to arrive late next time, it will make everything a lot easier for both of us.»
2– I left my room at about 8am to head off to another day of meetings with clients. I arrived back at about 9pm and housekeeping never even visited my room. This’s alone wasn’t a big deal, I assumed this was probably just another side effect of me having the audacity of checking in after midnight. However, when I arrived back to my room in the afternoon of my third day and STILL had not received any housekeeping service, I figured I better let guest service know. They politely apologized and said they’d send them right over. I decided to leave the room and go run some errands. When I returned to my room 2 hours later, the room had STILL not been cleaned. I called again and the gal at the front desk was surprised. She said, «I remember calling them and the manager said they’d run right over.» After not even receiving an apology and having intended to work from my room the next several hours, I asked if they would offer any type of concession for the inconvenience. She initially was not going offer anything. When I pushed a little and reminder her that I’m spending about $ 350 per night, she said, «well, I guess I can give you a $ 30 resort credit for any future purchases.» I politely declined the offer — I didn’t intend to spend another dollar here.
3– I ate twice at their «Legends Bar & Grill». It’s a seat yourself type of place, but both times I rarely saw my server. The first time I sat there for 20 minutes before I was asked for my drink order. It was another 20 minutes before I received my drink (a quick drop and run.) I waited another 10 minutes before she came back to ask if I wanted to order food. The restaurant is small and there were at least four employees on staff. There were no more than 10 other patrons at the time. My service experience the second day was not as bad, but it was the same pattern. On top of that, the food is priced as you would expect for a high-​end resort, but was no better than eating at Applebee’s. The soup was not hot (¼″ congealed surface) and the fried calamari, shrimp and Jalapeño was 90% jalapeño and the breaking was soggy.
I still have a day left — I wonder if I’m completing my review too early. Who knows what tonight will bring.

Decided to do the Romance Package for Valentines weekend. We had our ups and downs with this place. First off, its quite which was nice, the place is a little run down and could use some TLC. The room was great, bed was lovely. We had a couples massage which was the highlight of the trip! They really did a good job. We were suppose to get a romantic Turn down service. I informed the front desk that we had dinner reservations and to do it at 9pm. They said no problem. Well the lady showed up at 6 pm with champagne and strawberries and we were getting ready to leave. This was after we already turned them away 30 mins ago, we took them and just dealt with it. Went to dinner came back, no flowers, no music no turn down service. Very disappointing. Will not be going back unfortunately. 3 stars basically for the spa and the breakfast buffet.

Stayed at the Omni Tucson property during our short pre Veteran’s Day weekend visit (11 2015) The entire staff was very pleasant and attentive to our needs. We stayed in the Hacienda suite and loved every minute of it. Would definitely stay here again!

Great Staff but Disappointing Facilities
Pros: With the exception of the one guy at the desk who was less than sympathetic to our sewer smell issues, the staff was great.
Cons: Fix the sewer smell, fire ant issue and gnats/​fruit flies/​mosquitos in the rooms.
My family and I booked this hotel as part of an overnight trip from Phoenix to Tucson with my parents and two kids (2 king bed rooms). When we arrived, we were happy with the condition of the hotel, the pool and the staff — very friendly, especially Ms. Johnny and Robert who welcomed us to the resort!
After unloading our stuff in the rooms, we decided to let the kids get some wiggles out at the pool. This is where things started down hill. I was watching the kids play in the pool when I was ambushed by a bunch of fire ants while sitting in a lounge chair.
We mentioned the ants to one of the bartenders, Kaitlin (who was awesome) and she immediately got someone on ant duty with a can of raid. We got over that, had a drink and went back to the room to change for dinner. When we walked into our room, we were met by the distinct smell of SEWER! We packed up our stuff and requested a different room from the guy at the front desk who kind of acted like «what took you so long?» We got cleaned up in our new room and went for dinner at Legends which was a bit overpriced but pretty good. Marci was our server and took great care of us. When we returned to our room after dinner, I got a call from my mom… THEIR ROOM SMELLED LIKE SEWER! Ugh!
We got my parents a new room from the same unimpressed guy and went to bed. Aside from the gnats/​fruit flies/​mosquitoes flying around while we were sleeping, the room was pretty comfortable.

Yesterday afternoon was a much needed spa day for a group of GF’s. I’ve been to several local Tucson resorts but this was my 1^st time at the Omni. We received excellent guest service from the spa staff and we all raved about our AHH-​mazing massage experiences. Some girls were booked with Sandy while another and myself had Caroline. Despite a fun 5K run and barre class that morning, I walked into Omni with other stresses lingering. While waiting in the «quiet» room in my comfy robe, another GF described her heavenly massage (involving water etc). I was booked for classic Swedish massage but it was everything I needed and beyond! My overworked muscles, tense areas and stressed mind were relaxed during the entire massage and the rest of the afternoon.
Afterwards, we enjoyed our pool time (LOVE the salt water) for girl time, along with a mango infused sangria. Yummy pool-​side food we shared included fresh salad with lightly fried shrimp, fish tacos, calamari and fries with avocado aioli sauce.
During our spa «checkout,» we were surprised with a nice group discount to the bill. Based on our entire experience, our group agreed that the Omni is one of our top rated Tucson spa spots.

I’ve been to nicer omni hotels than this. The room I’m staying in is called the hacienda suite. It’s big and comfortable, but a bit outdated. The furniture and bed are very uncomfortable. I think sleeping on the floor would probably be more comfortable. The vanity is old and bugs come out of the bath tub drain.
I got here on Saturday afternoon. I drove from LA and it took me about 8 hours to get here, with a few pit stops along the way. Once I got here all I wanted to do was eat dinner and rest. I ordered from their in room dining menu and it was the worst idea ever. The food tasted like mediocre microwave food. I may have been better off eating at McDonald’s.
Over all, it’s a good place to stay if you want to get away and have some privacy. I like the fact that they’re very dog friendly. The staff is very nice and extremely helpful. They go above and beyond to make your stay as pleasant as possible. I experienced some issues with my reservation and the manager was able to help me out, no questions asked. One of the ladies ran across the resort to get me a bucket of ice for my cooler and gave me directions to the closest national park. If I were to be in the area once again, I’d probably stay here again. Hopefully in one of their newly renovated suites.

Love love love! Great accommodations. Great service starting from the time you are bringing in your luggage! I had the best massage from a lady who I believe name was Elizabeth. It was worth every penny! I had one little concern that I mentioned that got back to the director! She called me directly and took care of! This is definitely why I give this place five stars instead of 4. We often stay at the Omni in Orlando which is also great but the coziness of this place was great for me!

A MUST read review before you stay here!
If you are staying in the newly renovated room’s by the upper pool and lobby this review isn’t written for you. Those room’s are new and fabulous. You will not be disappointed. If you are traveling with a pet or have a room in the lower area (400 –500) by the lower pool on the golf course… read carefully please!
Yes, your room will be a bit dated. There is carpet and drapes that have seen more glorious day’s. There is not a couch or big easy chair with ottoman. Wall paper needs to go far far away… okay, that is our of the way so let’s get down to the nitty gritty.
The room’s have history and character. The wood beam ceiling adds a wonderful quaintness and the double sinks in the bathroom are great to have. The brick patio facing and literally on the golf course is beautiful. I thoroughly enjoyed sitting on the patio, listening to the deep throated frog call out at sunset. Hummingbirds were frequent visitors at the flowering bush next to our patio (not one bee did I see!), I felt so close to the duck’s that I was ready to start naming them! I don’t golf but it was fun to watch the player’s try to not sink one in the large pond 20 feet from our room!
Customer service… The front desk manager Robert, Danielle and the jack of all trades but probably official job title Valet Justin were amazing. When you enter the lobby you can have freshly prepared fruit infused water lovingly made by Justin and fellow valet Josh. They remember you and asked how our dog’s handled the fireworks etc… The pride Robert and the aforementioned staff take in their job’s is beyond reproach. More sincere customer service than your Ritz Carlton in Dove Mountain or any other Tucson resort. I can’t say enough about the top notch service.
Room service had some glitches but they fixed them immediately and the food we had was excellent. Natalia was fantastic and we were thrilled to have her most of our stay.
Housekeeping let’s you decide the time you want them to clean your room when you have a dog. I have never experienced that at any of the high end resorts I stay at with the great summer deals Tucson has to offer.
You are further away from the lobby and newer pool. It isn’t a bad walk at all in the evening. During the hot summer month’s you may want to utilize the shuttle cart service. They are prompt, friendly and often it is either Justin or Josh.
Bottom line… If you are looking for thing’s to nit pick don’t stay anywhere but the newly renovated room’s on top. If you are desiring a real and very pleasant experience with your stay you will be thrilled with the lower Casitas. One of my most enjoyable part’s was watching the bats at sunset off my patio. Do not make the mistake of thinking you’re giving up excellent customer service by staying in the lower room’s. The staff is very aware and refreshingly honest about the lower Casitas being dated. Yet, they take such pride in the Omni and it’s rich history you would think they built the place themselves!
I was so unexpectedly surprised with my room that I actually will request it next time. Who would have thought lol!

Love the Omni chain! It was our first time visiting Tucson. Concierge was helpful in giving us tips for dinner and nightlife in the area. All other Staff was friendly & helpful.
Rooms were clean & spacious. Beds were super comfortable. Woke up to a beautiful view of the mountains & people playing golf outside. Coffee came on time ordered.
Overall, very positive experience!

This turned out to be one of the more luxurious hotel stays I’ve experienced in life.
The Omni is running a spa relaxation package, which comes with the choice of either a 50 minute massage or a 50 minute facial. Um… fabulous off season deal!!! You also have the option of a king or two queen beds.
I was a little put off when I arrived because the valet was not available and the check in process began literally as I was walking toward the greeting desk. I tend to be very highly sensitive to the check-​in experience because it can very often set the stage for the rest of a stay. Still, I appreciate it that there were actually desks and seats provided, and the entire process was swift. Took about eight minutes or so to check in, get my questions answered and get oriented with directions.
And to my surprise, I was upgraded. What?!
The woman taking care of my check in told me that there had been a last-​minute decision to upgrade my room because I had gone with the spa package. They were not maxed out on capacity, so I image they saw it fit to do something extra special for a guest! How amazing is that! I was so excited and grateful!
I went immediately to my room. I walked in and was surprised to find an actual foyer. The room, a king suite off the golf course greens, was split into four main sections. It was like an upscale apartment.
There was the large, plush king bed with the most comfortable pillows.
I had a living room and a kitchenette area fit for entertaining.
I had a spacious bathroom with a sizable bathtub and standing shower.
Then there is the walk in closet and also a vanity space toward the entrance to prepare for the afternoon and evening out.
I also had a small patio with an adorable table and two chairs. I set up camp there for a while and did some reading and enjoyed some wine.
Next, was the spa service.
I went with the massage and worked with Sandy G. It was the absolute best massage I have ever had, and one of my top three spa services to date. Actually, maybe top two.
Sandy is very highly skilled and not just in the area of massage therapy, but also seemingly in energy work. I arrived with so much stress and tension, but then I left feeling that I would float away. I felt as though I had just exited a pretty extensive meditation session.
The spa is a nice size. There is room for moving and breathing in the changing area. There is also a sauna and steam room. Strangely, you have to run walk through the sauna to reach the steam room. Also, there are large showers that are wheelchair accessible.
The Jacuzzi is set to a perfect temperature. But the jets are poorly directed. They don’t send water out In a steady stream; the water sort of blubbers along the edge. The cold plunge is 4 feet deep and was absolutely perfect.
The Omni has two pools: one is located near most of the rooms and also the golf court. That’s a big draw for families and children. There is also a bar there. The other is over toward the back, where the casitas and homes are located. That one is far more secluded and tends to draw adults only. It’s only 5 feet deep and has a tiny waterfall, which is nice. There is also a Jacuzzi as well as bathrooms there.
The Omni also offers a suite of services and events. On my particular visit, there was a stargazing event. Was tons of fun and very informative! I got to see nebula, Saturn, Mars and a whole host of other celestial bodies. It was the perfect night for it, too. The moon was set for a late rise and you could actually see the Milky Way directly above.
Such a wonderful stay!!!

I was just back in town for my 2^nd visit to the Tucson Omni. Again, very pleased with my stay.
One of my favorite parts of this hotel, is the fruit flavored water that is changed daily. Just glorious. I wish I had the time to do that with my water all the time!
The rooms here are great, spacious, comfortable and clean, most importantly. The beds are pretty heavenly. The hotel sits on the golf course, so I hope you’re waking up early because you can hear the golfers teeing off starting around 5am.
I didn’t eat here, or use the spa, but it looked lovely. I used the locker rooms, which are big and were empty which was nice. The women’s locker room has a hot tub, cold plunge, sauna, etc. It’s all luxury.
The main pool is nice, there is wait staff who are very, very, very attentive. In fact, it was a little obnoxious. They circle the pool all day, and each time around ask if anyone needs anything. It seems great, but it got old fast. If I say I’m good, about 5 or 6 times, assume I’m good, or I’ll ask you for something. I really am not kidding when I said I was good 20+ times.
My only pet peeve about the Omni here, is that it is so far from anything in Tucson. Some may see this as part of it’s charm, but I was in town for a wedding and it was so far from everything. Downtown Tucson, 20 minutes, Sabino Canyon (northeast Tucson) 30 minutes, UfofA 15 minutes. I guess many people come here for golf, and for that it needs to be located where it is, but it was just far from restaurants and such.
The room rates are reasonable, in fact «cheap» for a luxury hotel. That may have been to do with the fact that it’s summer in the desert, but I’ll take it!
Considering there are so many great resorts in Tucson, I’d still come back here to the Omni!