Pima Federal Credit Union

I was forced to use this bank by a shady auto dealer here in Tucson named ZANO CARS they switch my original loan to here at pima and it’s been downhill ever since. The loan was never funded by the bank so it was a huge hassle getting my car loan in the first place. Now that my car loan is paid in full they have taken a month to send me my title. I called and even took the time to show in person and talk to the manager or some lady who thinks is the manager I don’t know because the entire staff is female which is why their opinion is bi-​is towards male costumers. She lied to my face about my already paid car loan and said you should get the title to your car in the mail any time this week when in fact they release the title to the DMV ON DEC 6 I paid on NOV 25 in full and now just a few days from CHRISTMAS I cannot get my title for the car I paid for in FULL. The staff AND THE MANAGER AT THE BRANCH 3730 N Stone Ave, Tucson, AZ 85 705 they lied to me several times over the phone and in person they have no respect for the costumers at this bank. YOU SHOULD NOT USE THIS BANK, I WILL BE FILLING A COMPLAINT WITH THE BETTER BUSSNISE BUREAL. I ALREADY LOOKED AT BBB AND THIS BANK HAS SAVERAL COMPALINTS.

Just opened an account here and I’m already so pleased. I think it’s great that you have to be part of a non-​profit or donate to one to qualify. Amy helped start my account and she was so nice and helpful. I explained that I was trying to fix my credit and get out of debt and she immediately gave me some options and tips that were very helpful. Glad I found a financial institution that I feel has my best interest.

I have had trouble at this and the 29^th St. location. I do most of my banking at the drive through window and several times tellers have done the transaction wrong because they simply did not read my deposit slip. Once I went inside and spoke to the manager about is but just got a massaging talk that meant and accomplished nothing. I don’t like using a bank whose work you have to double check.
I also applied for a car load several years after my bankruptcy and even though I had a very high credit rating (690) was turned down because I had only reestablished credit for one year (with credit cards) instead of two and the fact that I had a willing cosigner, also a long time customer, held no sway. This seemed pettily bureaucratic then and still does.
I am currently window shopping other credit unions.

As promised, I am updating my review now that the online banking issue seems to have been resolved. A month or two ago I went through quite a fiasco with getting access to my account online, however, since then I have not had any issues logging in. Unless that changes or something else bad comes up, I’ll be sticking to doing my banking here.