Porsche of Tucson

This place is a joke. I don’t know how they are still in business. We drove past there a few months ago and there was a Ford F-​150 on the marquis out front! What!!! They have zero selection of.Porsches.
We have purchased 3 Audi’s and 2 Porsche 911 from them but will not buy another car from them ever again.
We had our Porsche 911 in for routine service. I drove the car a couple days later to Phoenix and broke down outside of Phoenix and had to have the car towed to Porsche of North Scottsdale. When Porsche of North Scottsdale called me to tell me what was wrong with the car, I was informed that Porsche of Tucson did not reconnect the coolant line properly and that is the reason why I lost all my coolant. I immediately called Pat Volk and told him what happened and he was like «Oh. Sorry.» — he could have cared less. The car reeked of coolant for a year afterwards.
We used to receive invites to the unveiling of the new models but the last one we received was for the Panamera. After that, we didn’t receive another invite much to our dismay. We weren’t aware of another Porsche event but a friend of ours was at North and saw the Porsche unveiling and asked why we weren’t there. Why weren’t we there Emilio? Oh that’s right, the email must have gotten lost in cyber space.
We ran into Emilio at Union Public House about a month ago and he said «You need to come to the unveiling of the new 911» and we told him we weren’t invited to the last one when he reassured us he would make sure we were on the list.
Tonight we happened to be at La Encantada with close friends who are getting ready to purchase a new Panamera Much to our surprise — there is a Porsche event going on unveiling the new 911. Gee, since we have purchased two 911’s from them, you would think we would be invited!
Well too bad Porsche of Tucson — we purchased our new 911 from Porsche of North Scottsdale and they invited us to the unveiling of the new 911. We will NEVER buy another car from you and it is worth the drive two hour drive each way to Scottsdale to take our car there for service by a reputable dealer.
If you want a professional salesman — talk to Nick at Porsche of Scottsdale, he will take great care of you. Not only has he taken great care of us; but we introduced our friends to him and they purchased a new Cayenne from him. Nick will be selling our other friends a new Panamara within the next month or two.

I want to thank Pat and Jimmy for their truly outstanding customer service. They are the reason I return to the brand, This dealership should feel blessed to have these gentlemen on the team. Always a job very well done!
Marcus S.

Always excellent service. Pat takes great care of me and my car. If I stop by without an appointment to have the nitrogen filled in my tires he always offers to have my car washed. Pat is someone I trust. I highly recommend Porsche of Tucson.

Excellent customer service. I love Pat and Brian, they are always nice and great. I have been to Porsche dealer in Louisville Kentucky and Stuttgart Germany and this place is as good as the one in Germany. Punctual and informative.

I like this dealership better than the one in Phoenix due the fact that they do care. The technician, Patrick, provides excellent customer service and excellent sales skills. He has an advanced technical knowledge to provide support and ability to recognize issues that can be resolved over the phone and issues that must be escalated to make a diagnostic appointment for immediate attention. I trust his assessment for repair and price quoting. That is hard to find in any dealership

Wayne Lemon and Neal Brown are the best guys to buy an Audi from. First class sales first class service dept. Can’t say enough good things about this company !

Although there are certainly more things I would rather do than bring the Porsche in for service, you can’t complain once you get there. Pat Volk is a great guy to interact with and he really gives a positive effort to help you with your service work. Last time I met Paul, the guy who actually worked on the car, great guy! I know someone mentioned the Starbucks machine in the waiting room, but I want to add; how great is that!!!

A shining example of excellent service!
Although the car ride is quite long driving from Oro Valley, it was all worth it! Pat Volk, Brian Herring and all of the staff at Porsche of Tucson provide a level of service second to none. The excellent team there is what makes the facility in a class above the rest!
I just bought a Cayman S and brought it here for some check engine concerns and a TPC warning light. Pat is an enthusiast and welcoming. He kept me informed about the work done by phone. The job was done on time. Looking into the place (what a collection of Porsches!), it makes no doubt the keywords here are passion and customer satisfaction. I am a long time Porsche fan and I am so pleased to have a Tucson based dealership I can fix and maintain my car (s).
Pristine loaner car waiting when I arrived, all paperwork pre-​filled out, bottle of water in hand. They also gave the car a nice car wash and brought the car to the door for delivery. Other very nice touches were that they have a very comfortable waiting room with a TV and desk lounge chairs (for laptops or tablets or whatever). They had a snack bar with complementary treats like bottled water, coffee, danish, bagels and cream cheese, cookies, scones, etc. They had other items for sale if you wanted those.
The final bill was exactly as they said it would be.
When I was out in the service area, there were three times that someone asked if I needed help. Some would take this as pestering, but I appreciated it because who likes to stand around needing help but not getting it?
Kudos to Brian and Pat for a truly exceptional service visit.

Porsche dealership is excellent. The waiting room comfort ranks high on the metric meeter… nice HD TV, Starbucks coffee and refrigerated bottled water. The service is excellent and I will be returning.