Ramada Tucson East

Stayed here for a few days in Mid March for a friends bachelor party and wedding.
This property is not in the best four or five star type of shape room-​wise, but for the value in terms of amenities and customer service you get your moneys worth!
Pros:
–Customer service from staff and front desk is on point. I arrived in Tucson around 11am which is way before before check in (3pm). I was headed out to Phoenix for a bachelor party for the rest of the day and found that my group and I weren’t coming back until very late, like 1am. Worried, I called the hotel and the man, Justin, kindly put me at ease and said that my room will not be sold away. So mad props for Justin for having great hospitality skills!
–Nice newly re-​done pool! That night light is super crisp!
–Breakfast food is really good. I’ve never been to a hotel that actually makes biscuits and gravy which is great hangover food!
–Wifi had a pretty strong signal throughout property
–Close by to a lot of shopping places like Safeway and Costco down the road which had gas
Cons:
Room had some issues:
–LCD TV had sound but no picture. Not a big deal for me since I was out and about a lot, but was a bummer nonetheless. (I was told later that turning it on and off from the TV itself works, but it’s a little annoying)
–Sink light barely came on
–Loud yet working A/​C unit. With these being a necessity in Arizona, you would think these would be high priority all around.
–Some wall patching/​paint spotches here and there that made some parts of the room look a little incomplete.
–Mattress was really saggy, but was able to fall asleep just fine… which may have been the fact that I was out drinking a couple nights I stayed
–Parking lot is a bit strange, it has a narrow passageway on the side but opens up around the back of property.
–Location makes it a little daunting to cross to other side of Tanque Verde, especially with busy traffic.
With all these playing out, my purpose of the stay outweighed the shortcomings, and finds it fit that this hotel is about a 3 to 3.5 out of 5. It has that old rustic Southwest charm but a little strong in that aspect to where it makes the hotel look like it needs renovations still. I’d come back.

Broken tiles in the bathroom but you can’t beat the price. Hot breakfast buffet, large suites for $ 50.00 a night.

Rude, arrogant, pushy breakfast bar attendant. I’m going to call ahead next time to make sure he’s not working because I will not stay here again if he is.
Is there a manager reading this who wants to contact me about this loser? Please do.
Oh, and before I go, you might want to tell the desk clerk not to spit food into his hands when he’s talking to guests.

‘We have one corkscrew, and it’s being used right now’, said the 22 year old kid that checked us in. Maybe my favorite quote, ever, from a hotel worker. And I travel for a living. Needless to say, we didn’t like this place. In fact, we didn’t like it after they told us we didn’t get the King bed room we booked 1 day earlier. But we got an ‘upgrade’ to a ‘suite’. With 2 double beds.
This place is a dump, truly. It’s old, tired and worn out. Do yourself a favor and stay somewhere else.

Horrible customer service. Called to talk to the manager and got the run around saying the manager would call me but never did. Our hotel stay was for a huge group of us and I can promise u we will never stay here again by how we have been treated.

$ 59 for two
Free happy hour beer, wine and snacks… Plus a good free breakfast… Why would anyone stay in motel 6?!?
Clean, fast Internet and nice service

My husband and I stayed at this hotel a few years ago on a visit to Tucson, and had a very pleasant experience, so decided to stay again on a recent trip. But whoa! I say WHOA! What the HECK happened here? This place has gone downhill in a very bad way. There were so many unsafe, unhealthy, and unsightly conditions in the room that I don’t even know where to begin.
Let’s start with the bathroom. The ceramic tiles on the floor were all loose, apparently from some previous water damage. The grout was mostly gone. The few remaining pieces had been laid back in place like a jigsaw puzzle, something the maids were probably doing every night. The tiles flipped up when walked on, exposing razor sharp edges that could have cut my feet had I not been wearing slippers. The hot and cold water over the sink was reversed, causing a burn hazard. The towels all had funky yellow stains on them mixed with dark specks that looked like either tar or dead insects. They also reeked of bleach. It was so disgusting that I threw all the towels in the corner, walked over to the Big Lots store across the street, and bought some new towels to use. There was NO way I was putting one of their towels against my face.
The carpet was filthy. Another reviewer previously commented about being afraid to walk on it without footwear, which was exactly how I felt. One area was burned clean through in the shape of an iron. The large mirror over the desk had a huge crack running across it and looked as though it would shatter at any moment.
The worst part was the bed. Oh dear lord. I have never witnessed anything so foul in my life. The linens were old, stained, and had a slimy, creepy feel to them. There was no bedspread, just a dirty old blanket that was riddled with holes and cigarette burns. I slept with my clothes on to prevent my skin from coming in contact with the sheets. It was just that bad.
After our stay, my husband (who rarely complains about anything) filed a formal complaint with Ramada’s corporate office. We received a letter of apology and — wait for it — a voucher for $ 40 off on our next stay. Not a refund, not a free visit, but a discount coupon. There is no chance that we will EVER stay at this roach motel again. In fact, I’m now hesitant to stay at any Ramada.
There is simply no excuse for this. A room in such poor condition should be taken out of service and repaired. This place deserves far worse than a bad Unilocal review. A visit from a local health inspector is definitely in order.
I did get a laugh when we went to visit the complementary breakfast bar (which consisted of canned fruit cocktail, stale bagels, and no juice). There was a sign telling visitors not to take food back with them or face a $ 50 fine for «soiling the room.» Seriously? Ahhhh sayyyy, SERIOUSLY?

Stayed here two years ago and would have given them a four star review, with the only retraction being slow internet. Staff was great, free breakfast and happy hour was great. Room was clean and pool too.
Seems like they have new management because breakfast runs out of food and drinks and happy hour is no longer free. They have no idea how to staff or run a breakfast. Trash cans overflow, they run out of coffee, three kinds of juice, milk, yogurt, eggs, potatoes, bacon, and sausage. Somehow they can’t figure out that they need two waffle machines and that they need to be making more food before they run out.
The first night they were out of beer and wine. Our second night we come to find a menu and price list at the happy hour table.
Too bad. This place used to be nice.

Very disappointed this time. Seemed rundown. Nonsmoking room smelled of cigarettes. They were out of regular coffee for the little in-​room makers. Very limited breakfast items. No yogurt, orange juice or bananas.

Well this is my second review here. Staff was super nice. Room was clean as always. I do have a complaint, who has a non-​smoking room and a smoking room joined with one of those connecting doors, the smell goes right thru them! The staff did understand and took care of us. Just a stupid move on whoever laid the rooms out.

I would have given them a 3-​star good review, but the «extras» of free brkfst buffet, free happy hour, comfortable stay and nice friendly staff raised it to 4.
We stayed 4 nites while in the area — and while it wasn’t the «closest» to everywhere we needed to be, I’m very satisfied w/​our choice. We had a 7-​yr old son with us, and the 2-​Queen bed, 2– room suite was perfect and very spacious for our needs. Just fell upon an on-​line promotion, so we’re very happy with the price/​value
The whole facility was clean and well-​maintained. Yes there were slight areas to improve (i.e. the sundeck was in need of some updating/​repair) but overall a very nice facility.
Large heated clean pool & hot tub was great, and a nice perk for our son. Kitchen area & frig were convenient. Breakfast buffett was well-​kept & stocked, and never too crowded. Staff kept it filled for the entire time it was offered (unlike other places that let the food dwindle down and don’t ever refill it!)
No fee for the internet, no password needed — — very convenient!
One funny thing, if you’re looking for a «younger, hipper» crowd, this probably isn’t your place. This was like the entire cast of «Cocoon» (is anyone else my age to know that movie?!) stayed there — — we’re in our late 40’s and were the youngest ones there. No other families or young folks.
BUT the upside of that is, the place was pretty darn quiet! ;)
Some slight negatives (but they don’t distract from the fact we would stay there again):
1) I went to the desk to ask a question, and the guy was on the phone helping someone, but he never looked up or acknowledged me so after several minutes I ended up walking away w/​out getting my question answered.
2) Upon checkout, there was a «safe fee» charged for each day. When I questioned it, the gal said «it’s mandatory». However, there was nothing in the literature at check-​in, nor was this ‘mandatory’ fee mentioned or explained to me at check-​in. It was just a few dollars, but I felt the hotel should have removed the charge just as a courtesy. We never even used the safe, but probably would have had we known we’d be charged anyway.
A small courtesy would have been to say «I’m sorry you misunderstood, we’ll credit you $ 5 to compensate».
3) No one told us about the «Rewards» program — — we could have signed up for and gotten credit for this stay, to earn points towards future visits to other Ramada’s or other Wyndham affiliates.
This is a shame because based on our good experience, I will be more likely to book other Ramadas and would like to have earned the points for this 4 – 5 day stay.
Overall a good experience, and would recommend this hotel!

Insert foul word here, Stayed here a couple of weeks ago. I actually left because I could not sleep there, mattress hard and lumpy, cleanliness was strongly lacking, you could not walk in the room without footwear because the carpet was so filthy. Moldy bathroom… I swear I smelled decomp but the place was just so bad I just bailed. Two more words that are appropriate, old and dirty.

Breakfast and happy hour (snacks, beer, & wine) included?! Bring it on! We got the room through Orbitz, so I’m not sure how much it really was but it seemed like a really good deal. We stayed in one of the suites which was nice. I think it took about 25 – 30 minutes from the airport and 15 minutes to the UofA. I would say a 3 star hotel, but the yummy breakfast and happy hour kick it up one! Would stay here again.

You mean I’m the first one to review this place? Wow. I was expecting all kinds of people to be just giving this place rave reviews. Well, maybe I can start something.. .
This place ended up being half the price of some of the other places in the area, but when we got there, it was a big, clean, well-​maintained motel with a large pool, spa and a big room with a refrigerator, microwave, and a safe for valuables. When we checked in, the man at the front desk gave us coupons for 4 free drinks in their «fiesta room», as well as a coupon for a complementary breakfast. We got free wifi internet, and our fare was cut to about $ 50 for the two of us together because we were visiting a relative in the hospital at the nearby Tucson Medical Center.
Minuses? Pretty small. The scent of the air freshener in the room was not altogether pleasant, but didn’t really detract. The thing that stuck out in my mind (and this is Tucson, not the hotel) are the one inch dead beetles on the ground, on the stairs, in the pool, etc.
Overall though, this place was a deal and a half. Plus, next door is the fantastic restaurant Firkin and Friar (we even got a discount there for staying here). This is the place to go and stay in Tucson. It has lots of features to like. The next time we have to stay in Tucson, I know who to call for a comfy bed and complementary food and drink. Thanks guys, we appreciate your hospitality. The hotel chain that leaves «the light on for you» can match the price, but not the service or the treats.