Real Property Management Pinnacle

This is one of the most un-​ethical companies I have ever did business with. I moved out of a house last July they were managing for the actual homeowners. When I dropped off the keys I asked them to let me know when they would be doing the move out inspection as I wanted to walk with them. I asked for a one hour notice as I where I am working is about an hour from the house. I received a call a couple days later and the gentleman said he would be at the house in 15 – 20 mins. I told him I could not make it in that amount of time. I was than asked by the office to send an email stating I wouldn’t be there. In this email I stated that if they had any issues to please let me know so I could address them. Nothing was ever said until about a week and half later I received a letter in the mail that stated they were keeping my $ 825 deposit and they needed $ 500 more for items they claimed were damaged. They claimed several things including the diswasher had to be replaced, no professional cleaning, etc. I than replied to them and emailed them my move-​in checklist and the receipt (for which they already had for the professional cleaning) and disputed every item. They than responded back with a new disposition that miracously added up to exactly $ 825. The 3 items that were on there was a dscounted rate for the dishwasher replacement (keep in mind that the scratched up dishwasher was noted on the move-​in checklist as alreay damaged), damaged aracadia blinds (I asked with no reasoning as to how they were damaged as they worked fine when I left and my cleaning company would testify in court this was the case if needed) and again the final clean eventhough they had the receipt. After this, I had to file a small claims case. After receiving the letter from the courts they said they were untouchable as they were not the actual owner. After going back and forth several weeks the courts dismissed the case because of this. I than had to file a new small claims case to the actual owners which was done about a week ago. Once the actual owners received the paperwork, they reached out to me by phone yesterday and apologized for all I had to go through with this as they were not fully made aware of what was going by RPM Pinnacle. The owners wired me the money 15 minutes after talking to me along with additional money to cover all my court filing and mailing costs. The actual owners are also looking at sueing RPM Pinnacle as they have not even given them my original deposit even though they charged them for all the unnecessary repairs. If you are thinking about using RPM Pinnacle either as a home owner or a tenant, you should really rethink this as they will truly do everything in their power to not be held accountable to the landlord/​tenant act! They truly are horrible people with zero ethics!!!

Seriously the worst place ever to rent from. The realtor always giving the run around and never willing to help… NEVER RENT FROM THIS COMPANY. They are willing to put your family in danger just si they can get the money. 1 month with out a stove.

I would give negative stars if I could!!!
This is by far the worst company to EVER rent from. SAVE YOURSELF AND RUN. During our one year lease of a property from them, we were charged a $ 15 processing fee every month for paying rent. They also tried to charge another $ 10 fee for paying rent on their website.
During the time we lived there the refrigerator broke and it took them 2.5 weeks to fix it. We lost over $ 400 worth of food that was never replaced, not even an apology. The hot tub, which is why we rented the home, was broken for more than three months and only promises to fix it without any real action. THE WORST maintenance EVER. Slum lords I think do more for their tenants. Regardless we continued to pay rent on time every month.
Upon moving out, we had the carpets professionally cleaned for $ 125, then had a maid service come in ad wash all floors, walls, kitchen, bathrooms, etc. As well as a handy man to fill in all holes, even ones from previous tenants. We even spent $ 150 buying a cover for the hot tub, which it never came with. The house was in better condition then when we moved in. The company charged us $ 800 of our $ 975 deposit for «Cleaning» and «Damages» without a single line of explanation. Convenient how its exactly $ 800. These people are dishonest, and blatantly steal money. I am taking them to small claims court and filing with BBB. I will continue to write reviews with the rest of my experience with this company. In the mean time DO NOT WORK WITH THEM, EVER!!!
Check their other reviews on google and on Unilocal,the only 5 star or even 3 star is their friends, everyone else has the SAME issues with them for over 3 years!

As a previous renter of a RPM-​managed property, I can honestly say that it was the worst experience in my life. These people are crooks and you should think twice before considering renting your next property from them. Since day one, our relationship with this firm went downhill very fast. Our refrigerator broke within two weeks of moving in and it took 3 weeks of phone calls, emails, and constant lies before it was finally repaired. All in all, we lost $ 400 in food that was never compensated for. Other repairs and maintenance requests would commonly take months before action was taken. In general, trying to get a hold of someone in the office regarding general inquires was a nightmare and we actually had to physically go to their location; only to find out nobody was there (2PM in the afternoon).
They have hidden fees every month in the rent payment that were NOT highlighted in the lease, which we of course refused to pay for. After move out, they stuck it to us with and exaggerated bill of cleaning and damage fees, which they REFUSE to itemize for us; it’s literally just a letter sent to us stating that the fees summed up to $ 800 without ANY breakdown of what was damaged or in need of cleaning and this is apparently (per their representatives) their common «practice.»
DO NOT rent or hire them to manage your property. This is my first time taking time out of my schedule to write a review of my experience with a company because I feel that it is important for everyone to know how horrible RPM’s service and business standards are. Take a look at other reviews; you will notice similar complaints across the board.