Rita Ranch Automotive and Tire

Very disappointed with the result of my service. Everything started off fine when I called and asked if they could fix a dead truck that would be towed in. I asked for a diagnostic eval to determine the problem and received a call from Terry informing me that it was a bad fuel pump. It took about about a week for the repair (parts order and then replacement), which is reasonable. When I got the bill, the cost for a replacement fuel pump was over $ 400. When I got home and researched the cost of a replacement fuel pump, other retailers carried the same part for $ 85 – 140. That is an extreme markup and made me wonder if that was a «special» price for an out-​of-​towner. Although the service experience was good, the excessive part cost is enough for me to recommend you go elsewhere for service.
Pros:
— willing to take in a dropped off vehicle via tow truck
— easy to work with
Cons:
— excessive parts cost

This was my first mechanic experience in the area and Rita Ranch Automotive didn’t disappoint.
I’m used to mechanics being rude and/​or devoid of people skills. This often leads to an uncomfortable atmosphere and feelings of mistrust. Rita Ranch seems to be the exception to this rule.
I first sent a female relative in to see if they would attack her like a pack of javelinas; sensing the opportunity to prey on the proverbial lone woman who’s clueless about what her vehicle does/doesn’t need. $$Cha-​ching!$$
I was impressed to learn that they didn’t push anything extra or unnecessary on her. They fulfilled her simple service request and reassured her that the couple existing minor leaks (already known) weren’t critical. Nice to know they are a good honest company!
When I took my vehicle in for a routine service they took it in right away without any appointment. The wait wasn’t bad either. They called to let me know when it was ready but also reassured me of their hours if I wasn’t able to pick it up immediately.
When I saw the pics and read about their family Chihuahua who is the unofficial greeter/​mascot I had a good feeling about these guys. I will definitely be having my vehicles serviced here from now on.

I have been going to Rita Ranch Automotive and Tire since it first opened as Ventana Automotive years ago. Great customer service. Terry has a great team of mechanics that know what they’re doing. These guys are honest and they don’t try to up-​sell anything you don’t need. I don’t worry about being «ripped off» when any work is done on our vehicles. Give this shop a try and you won’t go any where else.

We have always taken our car to brake max for an oil change. They were unable to accommodate an appointment, so we ended up taking our vehicle to Rita Ranch Automotive. I’m a chick, so I love the fact that the facility smells like an air freshener versus the normal tire smell. :) The dog adds to the cute factor, but more than anything, I like that they make me feel welcomed and that they WANT my services. Brake Max always seemed to make comments about the time we showed up for oil changes (5pm — when they close at 530), so it always made me feel uncomfortable. I will certainly be giving Rita Ranch Automotive my services from here on out. The owner Terry is very friendly and so is Brian.

Have always had great service at RR. They did come into new management recently and we have only made a couple visits, but Friday we had to get our CRV towed. On the Saturday morning they identified and fixed the issue for super cheap. Will continue to support this business!

I have been going to this shop for seven years, previous was Ventana. Terry and his crew consistently provide my auto repairs and service with fair honest pricing and quality work. I’ve compared pricing for their quotes and they have been at or below. I have three cars and am glad I have a shop I can trust.