Suddath Relocation Systems

Worst moving company in the history of moving companies. They showed up on the 3^rd of July to pick up our stuff and their employees were so useless I just brought everything out myself they moved a bed and 2 mattresses. It is now the 27^th of July and we still have not received our property they keep saying tomorrow we can’t get ahold of the driver. Maybe they should change their name to «Suckit or tomorrow» van lines. Please for the sake of your sanity DO NOT EVER use this company. How do you still have a military contract as useless as you are?

Suddath is a representative for United Van Lines. United Van Lines’ slogan in one of their on-​line ads is «There are movers, and then there’s United». Well, they got that one right. Movers these guys aren’t.
I have moved numerous times in my life, and I have had my share of bad experiences. However, never have I encountered a company so rife with incompetence, apathy, and playing loose with the facts, or lost so much sleep as the result of a move.
In receiving my initial quotation, the sales rep told me that all furniture would be 100% padded. I guess she’d say anything to make a sale, because on moving day the movers informed me that they NEVER wrap pads completely around the furniture, and in spite of my insistence, they refused to do so.
That brings us to the movers that arrived at my residence. Only two men were sent to load my belongings, and one of them was a trainee! The latter showed up with a very disturbing assault rifle tattoo down his one arm, and the other one arrived with an ego bigger than his shuttle truck. As there were only two of them, the «veteran» only feigned supervising the «rookie», and as a result, the new guy made the first of many mistakes that would cost me dearly before my move was over. He tried to move a night stand with a dolly down a set of cement stairs (an item of furniture that pretty much anyone including myself could have carried down in their arms). He lost control of it and sent it crashing down the stairs. Needless to say, he did substantial damage to the piece, denting it in numerous places and cracking open the entire side. The reaction to this completely negligent act? A general impression from the «veteran» that it happens all the time.
From this point on, it became extremely obvious that I had made the wrong choice in moving companies. All my worldly belongings were picked up on February 23. I was given a delivery time frame of February 28 to March 9. I was told by my «move coordinator» that they would be transferred to the long distance truck on February 24. Then, I was told, no, it would be February 26. Then I was given March 5 as a date my items would leave their terminal. Come March 6, I called to check on things. My «move coordinator» at that point advised me that no one had picked them up on the 5^th!
Finally on March 10^th (a day late to the latest date quoted) my items arrived. However, I almost was sick when I saw the condition in which they arrived. Five more items of furniture had damage to them, the worst of which was a broken leg on my dresser (the one that matches the demolished night stand). Even more depressing, all of the items except for the dresser and night stand (which were in beautiful condition) were BRAND NEW. Needless to say, they no longer are.
There was also damage to several boxes, one with a fist-​sized hole right beneath the «Fragile» caution. Fortunately, I packed these boxes myself, and thus, none of the contents were damaged.
To make matters worse, they lost my most cherished possession, my late mother’s antique blanket chest. They finally turned it up in another client’s load. However, by that time, I had lost many, many nights’ sleep. I will credit them with at least getting THAT item to me undamaged… April 4^th, well over a month from my original load date.
Never in my experiences moving have I had to spend so many hours on the phone, many with the general manager, trying to resolve what never should have happened in the first place. They sent an independent furniture repairman to try to salvage what he could of my numerous damaged items, but he did so in many cases by using epoxy to fill the damage. So now, I have formerly fine furniture (much of it brand new) with epoxy where the wood should be. It’s quite disheartening… a bit like owning a new car filled with Bondo. This is hardly what I expected for the good money I paid. In fact, I could have gotten service nearly this good if I had called Waste Management and had them move me with their refuse truck.
Unless you want to turn new furniture into old, lose weeks of sleep over lost heirlooms, and generally feel as though you have flushed good money down the toilet, I sincerely recommend that you find somebody… anybody…other than Suddath to perform your move.
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The «response» and «concern» from the owner (James R.) is pretty disingenuous. They know full well who I am, and I’ve talked to the GM he mentions on repeated occassions.

An update to my review, i just tried calling the number from the response from the company. It’s not an active number. Lovely. I just changed my review to a one star instead of two. And I forgot to mention how they lost my broom and I still have to store the dolly in my garage since they left it behind my mattress on moving day. Can I charge a storage fee like United does?
I moved across country and picked Suddath because of the quote I received and I was told they use uniformed trained employees. That wasn’t the case during both loading and unloading. Yes, they were uniformed but in another company’s shirt and they admitted they were temp workers. One guy kept complaining how out of shape he was. I have moved many times before and this one took soooo long. It was 6:30 at night and they still were not done. They lost the parts to our bed and driver said you can go to Home Depot to get parts. So that’s what we had to do to sleep that night. Thanks a lot! Just what we wanted to do since we paid them thousands of dollars to do it. I can’t recommend them. Find a better rated company, I wish I did.

Horrible experience. Nothing went right. The people at the top to the people at the bottom. Find anyone else but this company!

The crews they sent both said their normal crew would have taken care of loading us in 1 day. As it is, it appears they sent Buster Keaton in charge of the Keystone cops! They took 40 min to drive ½ mi to storage unit & when they got there only 1 guy out of the 4 would work at a time. When I told them we legally had to be out of the house @ 3PM it was like they went into slow motion. Will follow up on the transport & unloading in additional comment
Very unprofessional so far.

I don’t see how in the world these other reviews are good. Worst move ever. The movers are shady, Obnoxious, rude. They will take your stuff apart and won’t put it back together.(they don’t use a hardware box) the screws to your furniture remains a mystery. Unsatisfactory! «The management backs this behavior»!, and does Not care about the customer, or thier stuff. Managers and Employees only worry about when they get paid. Unprofessional, unreliable. Oh and no one calls to find out how your move is going. Relocation specialist at this location for sure are «Horrible». dishonest two faced they protect their team and leave you high and dry. Break your stuff lie about it & whine about having to work (the whole time there). then try to manipulate the move. Horrible company. They also have a loud mouth driver that will wake the dead. And talks down to the customer. He was very rude and diplays drug like behavior. Again Management doesn’t care. Never Ever will this place be hired again. Nightmare! Be warned people. Wish I could leave no star.

Good estimate, very fair. Excellent service from estimator and packing crew. Very minor damage to two items. Would use again, but hopefully it’s the last one

I used United/​Suddath for my move from Tucson, Az to Miami, Fl. Now I have given them 3 stars, but for the moving industry I think three stars is pretty good.
I initially booked my move with Colonial. However, soon after I found the US government website
. This site explains that this industry is plagued by scammers or just companies with miserable customer service. The site lists a bunch of red flags, which many of which were present with Colonial. I cancelled my move with Colonial, which that whole process reaffirmed my decision.
I then researched other moving companies. The only «reputable» somewhat local companies were United/​Suddath, Allied and a company out of Phoenix representing Red Ball. Allied never bothered calling me back after either of my attempts to set up a meeting. United/​Suddath and Red Ball both came out to do the inventory check and quote. The lady from U/​S was very nice and courteous during the visit and the Red Ball guy not as much, but he educated us on some things.
After the U/​S lady and the Red Ball guy left trying to get a written quote was like pulling teeth. U/​S finally provided a quote and Red Ball didn’t so we went with U/​S.
The U/​S movers in both Az and Fl were very professional and nice. They lost a part of our headboard, which was a critical piece, but I was able to rig something else in its place. They broke our kitchen aid, but they reimbursed the full value without any hassle. They slightly broke a trinket, but I was able to fix it. My daughter’s bike got broken, but I don’t know for certain that they broke it, so I didn’t claim that.
My wife and I were amused at how they would wrap some things that would be very difficult to break in 20 pieces of wrap, but something more breakable they would just shove in between other things with no wrap.
If the saleslady had been more responsive and they hadn’t lost the piece to our headboard I probably would have given them 4 stars.