Sun Lighting

I came in to sun lighting because I wanted higher end sconces for my hallway, and I «thought» they were a reputable lighting store. I scoured their catalogs until I came upon some which indicated they were reclaimed wood and iron. When they finally arrived we discovered they were nothing like what we were expecting. Instead of wood, it was made out of a resin/​plastic and the iron was just poorly painted aluminum. The «spindles» we’re literally cut in half so looking at the profile is atrocious. On top of this, each «candle» was horribly crooked. These fixtures came with a hefty price tag as well.
When we came in to the store to return them, we were made to wait an exceptionally long time, then told to leave the fixtures and Gabriel would talk to his manager.
Gabriel NEVER called me back. In fact it’s been a week, exactly today and I called and conveniently he’s not there, so I talked to his manager. The manager is claiming they won’t be refunding me my money, DESPITE the fact the fixtures aren’t even in my possession anymore, they’re AT Sun Lighting. He’s claiming one is «used» because we attempted to install it, despite how awful the quality was, to see if it would work. Of course it didn’t. Anyone with half a brain would know that you only have to clip the twisted part of wire and use the wire cutters to strip the coating off the end and «wa la» it’s in pristine unused condition. If I had installed and «used» the fixtures for even a week, I could understand, but it was literally put up, then taken immediately down. Not USED.
Not only that but the fixture is incredibly crooked. They should return it simply for the fact it is DEFECTIVE.
I’m an interior designer and have dealt with MANY lighting stores in the past. Never have I dealt with any customer service on a return like this before. This is atrocious. I wouldn’t recommend ANYONE purchasing from this store.
Preston your explanation to justify this is pitiful. The lights I returned to your store were DEFECTIVE. Regardless of what «policies» you have in place, there was absolutely NO EXCUSE for you to not return them.

My latest trip was Monday, my only day off. I live in Oro Valley so it is a very long drive for me. For this to happen to me three times is a bit ridiculous. The first time was about a year ago when I was looking for a light fixture for my second home. I had all the measurements ready and the colors I wanted. I wandered around for 15 minutes without anyone ever acknowledging me. I was invisible. So, I purchased the fixture elsewhere. The second visit was a few months later when I came in to get LED bulbs. Same thing, no service. I walked out empty handed. Then about a month later I tried again and an older gentleman helped me. He was fabulous and I purchased bulbs from him. I have never seen him since. Then the incident on Monday.

Purchased 7 ceiling fans and 1 chandelier from Gabriel. He was very helpful in the selection process. Randy and his assistant installed all the items. They were courteous and efficient, completing the install in just under 5 hours. Randy explained the wall units and remotes. Great experience from selection thru installation!

I recently had ceiling fans installed in my house and wanted to thank Faith and Randy for all of their help, above and beyond all my expectations!

We just shopped for some lamps to hang over our kitchen bar. The service at Sun Lighting was superior. Don Thill greeted us at the door and showed examples of what we were looking for. He also showed us how to get on line and look at all they had in stock. We also visited Northside Lighting where after circling the whole store someone asked to help us. However at Illumination we spent about 10 minutes in the store and no one ever approached us or even said hello.
We will return to Sun Lightning.

Great local company with a huge variety of ceiling fans and traditional & LED lighting. Every time we are in the store, the staff greats us with out being pushy. We bought an Emmerson, DC fan and there was a problem with it after 3.5 years. Emmerson has lifetime warranty’s and Sun Lighting did the right thing. A full, no questions asked installed replacement. Thank you Sun Lighting!!!
David & Deborah L.

Great place to buy lighting. Locally owned. Need I say more. Great prices. Can get business owners a deal through TEP for new fixtures.

I have been in Sun Lighting three times since the owner contacted me after my negative review. Each time I have immediately been offered courteous service. Kudos to management. Even this last trip, when I returned something, was a pleasant experience.

The go-​to place for LED in Tucson! I found the staff friendly and knowledgeable. And even though the store was very busy when I arrived, I was greeted immediately and assured I would be assisted as soon as possible. I not only left with everything I wanted, but everything I needed. There aren’t many places you can shop that make you feel so at home and offer such complete thorough service. Thanks Sun Lighting! I’ll be back!

I went in to some other lighting stores and was treated as if I somehow did not belong there, however, when I went into Sun Lighting it was a great atmosphere! I was welcomed in and even though I had a difficult lighting project they were very helpful and knowledgeable. My salesperson found a solution for me that addressed every concern I had, and I couldn’t be happier! When I went in to pick up my order they even welcomed my dog into the store with the staff all fawning over her. This is a store I plan on visiting again and again!

Exceptionally good experience!
We’ve been there twice recently. I cannot say enough good things about them. Both times we were given about the best service I’ve received in a long time from any retail business — privately owned or a chain. Both times they were moderately busy. None-​the-​less, they were extremely helpful. They allowed us to browse without breathing down our necks, yet were standing by if they were needed. The entire staff was courteous, efficient, and friendly. They know their stock well, seem to enjoy their work, and seem to enjoy their customers. We encountered a problem with a purchase we made there (which was no fault of theirs nor was it faulty merchandise). They could not have been more helpful in resolving the problem. I highly recommend this place and have no hesitations in giving them my future business.

My money is green, but apparently, my wife and I did not warrant obtaining assistance from the people working at this place. We did our best to try and flag down someone to help us. We wanted to purchase a ceiling fan. Our presence was never acknowledged. So after almost 10 minutes of this we simply left.
If there was a rating below one star, I would have selected it.

I contacted Sun Lighting looking for a very specific replacement bulbs for my chandelier. The representative was familiar with the brand and assured me that they likely had exactly what I was looking for and invited me to come down. I advised also it would be extremely helpful if I had a bulb or a box the bulb came in as they could get it if it was not on hand. I immediately departed for their store as these lights are not easy to come by. (Sun Lighting is 20 miles from my house)
When I walked in, there were maybe 4 browsers in the store and a total of 4 people working. I was completely ignored for 15 minutes. I waited patiently at the counter with bulb & box in hand when finally I was helped. The woman who helped me was less than enthusiastic, she disappeared to the back then re-​emerged 5 minutes later with a simple «No, we don’t have this.» I asked if there was any way to order some as I was looking to pick up 25 ($ 5.50 a piece), I got a «No» so I asked if there was anyone else in town who might have these, her response… «Commercial lighting stores… they aren’t open on Saturdays.» END CONVERSATION. That was it, she was done and I was done, no offers for any additional help or any inquiries if I was interested in any further items etc…
I tried to do the right thing. I attempted to patron a local business, a pillar in the community, open since 1953 but was treated like a derelict in the process. I returned home to my wonderful computer where I spent a total of $ 3k on new light fixtures for my house… Shame on you Sun Lighting, shame on you. The positive take away from this was that I saw 3 fixtures at their store that I ultimately purchased with an on-​line vendor.

After walking around the store for nearly 20 minutes and as I was nearly to the exit, an elderly gentleman asked if I needed any help. Uh no, not now! Geez, the store was empty and I saw at least 4 people working in there but nobody asked if I needed any help. Would not spend my $$ in a store that can’t be bothered to help me.

So far so good.
We are looking for a replacement ceiling fan and light for our bedroom. The original came from Home Depot about six years ago and has a new and exciting persistent operational mode: The fan rotates at about ten revolutions per minute and the light blinks on and off at about the same pace as a turn signal. It’s got to go.
Sun Lighting has got an extensive display of Emerson ceiling fans including some with a 72 inch wing span. This large dimension is better for moving large volumes of air at a relatively low velocity. In other words a bedroom at night. The price range is a little salty but you get a very wide variety of fan blade/​light/​remote configurations and you can get the big blades.
We still have some comparing to do but I think that the Hunter fan we got last time from Home Depot is out of the running and Emerson from Sun Lighting is still in.
Sun also has a large display of low voltage rail lighting and the less attractive track lighting.