SWS Electronics & Computers

Very nice place to have in Tucson. It’s hard to believe how much they get into that small-​ish store. Lots of selection and helpful employees. I got a replacement fan for a specific CPU for 5 bucks out of the clearance bin. Got a headphone cord there for really cheap a couple of years back as well. Great place to find stuff like that.

The staff was too busy chatting to help me. I knew exactly the card I needed. I found it on their website and it said they had 3 in stock. They recommended a part that was twice the price of the one I needed, even though their price list on their website said they had 3 in stock for the price I wanted. Told me to go look for the card I wanted on the other side of the store. The one I wanted was behind the locked glass shelf part but there was no one to help me get it. Argh.
I try and shop locally whenever I can, but I don’t need to deal with the arrogance of the employees at SWS, so I’ll be shopping on-​line for my computer parts. I’ve been here a few times and always had a terrible experience, never again… shame

I came in four times in one day to have help fixing my computer. They never even asked me what kind of computer I have. They kept trying to sell me multiple parts that didn’t work with my laptop. Evertime I came back to complain the salesman told me if he had asked me one more question he would have known not to sell me that particular part. EVERYTIME I CAME BACK he told me this. When I spoke to management to voice my complaints with their service and return the useless parts, I was told by management «it’s not the job of the people on the floor to know what parts you need.» what kind of business are these people running? I thought they helped repair computers, but don’t actually know anything about fixing computers? I think best buy could have helped me more, which I will try next time I have an issue. So much for trying to support local.
Also, they let me return some parts and refund the money to my credit card I paid with. And then all of the sudden they said they had to refund me in cash. I found this sketchy. I’m not sure what’s going on with this place but I won’t be back to find out!

I’m extremely satisfied with this place. I’m pretty new to the whole computer scene and all these guys here have been a great help. I first stopped in a few weeks ago curious about what they had to offer. I was honestly expecting another Best Buy or Dell store and I was pleasantly surprised that their non commissioned salesmen could take half an hour with no sale to just walk me through the store and show me around. Pricing is about 8 – 10 roughly the same prices you’ll find through Newegg and Amazon but you can walk out with it that day and that’s a big plus for me, I’m very impatient. There was a mishap with some parts I wanted to hold but it was rectified that day and I got a fantastic deal. The customer service is great and the staff is always willing to help, even with dumb questions. I have a feeling I’ll be a life long customer, I’m dropping about 1000 $ over the next couple weeks on my new build they helped me pick out based on my needs. I’m glad to spend an extra 10 – 20 $ for parts because I am supporting a local business and I’m able to get same visit resolutions on any problems I may run into. ¹⁰⁄₁₀ would shop again.

Watch out for these guys. I was encouraged to buy a product that they assured me would fix my network problem. I was assured that I would be able to return it if it did not work. When I came in to return the item several days later, I was charged a 5% «restocking fee». They said that the item was «scratched». There is no way it was scratched while sitting on my counter for 5 days. They claimed it had a plastic protective cover when I bought it, but it did not have that. I wouldn’t trust them. I think they sold me a used item and then charged me 5%. Be careful.

I recently landed my first contract to produce CGI visual effects for an actual budgeted and distributed Hollywood movie. This work doesn’t make its way to Tucson often if ever, so it was important my career and Tucson in general, to get it right. I web-​ordered a high end computer from a out of state and well known vendor that specializes in computers for this kind of work to handle the extreme workloads feature film production puts on machines. Anyway, the machine, which came weeks late, from the other «high-​end» vendor blew a mother board after one crashing/​freezing week of trouble. The shot were due in one week so there was no time to send it back and make my deadline. I called a big electronics in Phoenix and was put on hold…
Then, I called SWS in big hurry and they hustled for me immediately helping me think through all of my options. Computers of my specifications are not often available anywhere in Arizona and never on a moment’s notice. Two employees from SWS, stood out and stood up to the plate, spending extra time and energy with me, even skipping lunch. The helped me buy and customize one of there Phoenix high-​end systems that could handle the workload and deadline. These employees were Vlad Averkiev and Kristian Gonzalez, they knew every part, piece of what I need and they all worked together. Within a two hours I walked out the door with the fastest and most stable computers I have ever used for this work for small fortune less than the VFX specific machine manufacturer charge for the same hardware. This machine is still humming away crunching away at 8 gig VFX files, writing/​reading TB sized simulations and rendering feature film quality 4k digital film frames day and night, with not one hiccup.
SWS literally saved the day for me. In fact, they helped this major production go out in time as they scheduled editing based on my deadline. I would recommend to any professional doing high end work in Arizona to visit with these guys before ordering something out of state or buying a slick fruit based system for a huge mark up. I have been passing on SWS, Vlad and Kristian’s info to other production professionals and small business startups all week.

This ‘Mr. Kasper’ guy has continued this conflict with calling me ‘unstable’ and using other nasty ad-​hominem attacks on both the BBB site and also Facebook. This is getting nastier and nastier. Run, don’t walk! At this point, he is inviting people to come in and view private correspondence between me and their technician without my permission in an attempt to discredit and humiliate me. Is this the behavior of a professional?

Just the best! They have everything and they know how to use it. Not enuf? How about conveniently located on Speedway in the center of town? Also, open Saturday’s.

This place has cheap iphone accessories and I dig it for that reason. Think Groupon/​Living Social prices but better quality. I got a USB charger cable for my iphone for $ 9. Score!
And if you end up loving SWS so much you want a polo shirt with an embroidered SWS logo on it, they got you covered.

I’ve bought computer stuff and had computers fixed by these guys a few times and have always felt confident and pleased with the services and goods.

Staff is very knowledgeable and trying to be helpful.
As far as I could tell they have fair prices and by fare the biggest selection in town.
They did not have what I was looking for and I ended buying something different.
but I enjoyed buying there and would recommend them to everyone.

Now this place understands customer service!
I had my computer at another shop for a week and no one had time to look at it, even though when I called I was told that they had nothing on the «bench». I picked it up and took it to SWS. I was greeted with a smile and a helping hand getting it out of the car. Theresa, the MAC specialist, took it immediately, plugged it in and started cleaning out the mess I had made. More ram was added and some software issues were resolved. I picked it up a hour later and paid my very reasonable bill. I had a great customer experience. I will never go any other place for sure.

I went in needing to get some answers (and potentially service) regarding malware and viruses on my relatively new, and very expensive laptop. Mike greeted me as soon as I walked through the door and took me over to the service department to talk. I explained my issues and the DIY measures I had already undertaken; Mike listened and then effectively communicated some possible reasons and solutions. While the ultimate resolution (for now) was some more DIY remedies, prescribed by Mike, I was extremely happy with my experience! I wasn’t being sold something I didn’t need or taken advantage of because I don’t work for Google or Apple and they saw a «live one». After this experience I will stop at SWS first for all computer needs as they earned any future business based on their great employee, Mike.

I don’t even want to put one star on this place. Claim to be in the know for computers so to save a trip I call and get told one thing and then come in store and I am told I need something else. Not to mention add ons if I want it to work correctly… I should have just went to phx for my needs instead of SWS or just ordered on amazon. Manager is worthless and takes his position to his head. Instead of customer service, he takes it upon himself to try and make it out to be my bad. What should have been a 14.99 purchase ended up 35. Sorry I don’t shop at places with unethical business practices and poor customer service. Order online people. This place sucks

Solid computer repair shop. I had a BIOS error stemming from a SSD malfunction and the techs fixed it in a few days, all while keeping me updated on the status of the job.
The prices for service are very reasonable. If you’re like me and can spin your own tools but don’t know how to troubleshoot very deep issues, you won’t mind coming here. If you’re not familiar with computers at all, skip «the squad of geeks» and come here.
I can’t speak to their selection of components as I have not needed to buy anything but just from overhearing nearby conversations, the sales staff seem friendly and knowledgeable.
Rich’s recommendation: you won’t get ripped off here.

All of the computer things you thought you could only get at a chain — Get it here!
They have an excellent selection of… well everything. Get monitors, video cards, networking hardware, and complete systems. And often, exactly what I am looking for is what is on sale! It seems like SWS has made a real effort to improve the look of the store and the professionalism of staff since they moved to this location. Awesome!

Bottom line: this place is exactly like a car dealership they know you dont have the knowledge, time, or motivation to do it yourself. And when it comes to parts and service they are 1 000 000 000 times better than best buy (so you can only guess my opinion of them)
I feel I have a love hate relationship with this place. On one hand I am happy a place like this exists in Tucson. On the other hand I dont feel like anybody in that store has my best interests at heart. There are 2 reasons I go here. If I am building something weird and I need a small fan, power supply or am just grasping at straws I will go here. The other reason I go here is the wheels just came off a computer and I need a part to fix it now.
The problem is this place is but a tiny spec on the computer parts radar and they must have wholesale costs similar to what I can buy my self on the internet. So then you would say, well they must have a great staff and excellent customer service,… well no. No one there can really think out side the box and are little more than used car salesmen. I am usually trying to fix or build something that is well out side of normal and they can NEVER keep up. On the small chance I do ask for advice or suggestions they jump right to the UPSELL mode. In fact I have never been there when didnt hear a staff member trying to upsell some one or a staff member trying to upsell me. To them YOU ALWAYS NEED the biggest most expensive part/​tool/​computer/​service that they offer. Furthermore they are good at too, they usually win.
I have an axiom in life that I live by
there are two types of people who win negotiations
The patient, and the well informed/​prepared
Shopping is just a very one sided negotiation the seller says here is my offer and thats it… usually.
If you are coming here remember Do your homework before purchasing anything (informed/​prepared), and remember newegg only takes 2 – 4 days to get you the parts at 60% or less of the cost of this place (patient).
I should point out I have been shopping here since 1999 and will for the foreseeable future, but I am not exactly excited by that thought.
Bottom line: this place is exactly like a car dealership they know you dont have the knowledge, time, or motivation to do it yourself. And when it comes to parts and service they are 1 000 000 000 times better than best buy (so you can only guess my opinion of them)

i only looked for an electronics store for about 10 mins and i had three people refer me to this store… they say its the best in town … they say their prices can’t be beat… they say you will find a nice and friendly staff… guess what?
THEY WERE RIGHT!
I found all these things and and more when i visited their shop yesterday!
long story short i had a computer issue and a new power supply was in order…
Of course you get nervous, is it really just a power issue? am i going to spend too much on the repair and do it improperly? … they guys over at SWS Electronics & computers were great! they helped me find out the issue i was having — find the practical solution and also another solution outside the box entirely! thank you for your help yesterday it saved me much grief with my wife!
I will return for more goodies!

If you want anything computer or audio/​visual related, this hands down the best place to go in Tucson. They always have plenty of staff on hand so you don’t have to wait for answers to your questions. The staff is super knowledgeable and they will get you exactly what you need. I really appreciate that in my 20+ trips to SWS, I have never had them try to sell me into something that was more expensive that what I really needed. And what is most surprising, is not only are they competitive on prices, a lot of times they are actually less expensive than Best Buy, Radio Shack, etc…
Friendly, knowledgeable & honest staff with prices at or below their bigger national competitors? All the more reason to support a great local business!

Pretty much, SWS is the only independent computer hardware store in Tucson. Hardware is sold at a reasonable price and the service is good. The machines they build are above-​average. Since they moved locations to the mid-​town address, the look of the store is more updated, more accessible and is simply a place you visit more often.
They carry just about every kind of hardware you need as well as custom case modification essentials.
I love them and hope they continue to grow.