The Overlook at Pantano Apartments

Great complex and great pricing. The only issue is the poor insulation. I can hear any and everything that the neighbors both upstairs and next to me are saying.

This review is based on my first impressions and the application process. I was declined by the SUPER CRAPPY Via Alamos apartments in Green Valley due to changing sales jobs recently even though I went from 15 consecutive years in wireless to five months selling cars. I was feeling sad and one of my Co workers told me about the overlook. I went in and met with? Brianne? who was extra nice and accommodating to all of my ridiculous questions. I live in Vail in a fairly amazing house currently, but over the holidays my husband decided to part ways so apartment life is the life for us now. For these reasons my questions were vast and many. I was totally worried about my background due to the slum apartments in GV giving me that decline. The staff here were great. They went above and beyond to make sure my questions were answered and stayed in contact with me throughout it all so that I knew what was going on. I was approved with one of their special rates they have going on so my move in rate isn’t bad. :) Oh! They have a gym!!! I need that. I’m eating Freddy’s as we speak.
I am deducting a star because I was approved about 4:45 on a Friday, and my move in date is Sunday. They wanted me to call the electric company and get my account number and set up my electricity. No problem. Except for the fact that I waited on hold for 40 minutes with no answer from TEP, so I set my account up online. Cool. Not an issue, but the earliest they can switch service is Monday. I was informed that I may get a bill for the day of service that I am moving in until it’s officially switched into my name. That’s a super dooper trivial thing to me, but if it makes them happy, I guess it’s okay. I’ll update more as time goes by. It’s how Elites do. You know. Unilocal everything.
I just edited and deducted another star due to the payment portal saying that my account is delinquent. I gave Tesla a money order yesterday, which is the day that I took delivery of the keys to my apartment. I hate to start out this way. Also there’s no towel storage so that sucks. I keep on being less and less impressed. I hope that there is a way to buy out my lease. I’ve lived here for less than one day and I already regret it. This isn’t cool.

I have been living here for 4 months and I love it here. The move in process was fair easy and the agents there are very helpful. I love the fact that when something needs to get fixed they respond very quickly. It is a great place to live and would recommend it to anyone.

This is the worst place that you could possibly live! My apartment was infested with 10 different types of mold, and 4 out of the 10 molds were toxic. These people can not take any kind of responsibility for the disgusting facility that they are running. To make matters worse these people are disrespectful liars! Look up the east side place apartment and see the horrible things that these people have been able to get away with, its absolutely disturbing! I hope everyone knows what a disgrace this company is! I would give this place negative ten stars if I could.

I’ve been here less then a month but so far everything has been pretty nice staff has been friendly, maintenance is on time and shows up when they say they will. There were a few issues that I needed done in my apartment and they fixed them for me right away. I find it very quiet around here. I enjoy the covered parking. I think the rent is very reasonable and for all practical purposes I would recommend this community to anyone.

Have been living here about a month now and it’s pretty quite and they keep the groups really clean and just not by the front office. The staff all seems pretty nice.

This place is now called The Overlook at Pantano. Since signing a lease here everything has been pretty good. The rent for apartments is great for this area and there are quite a few things availible at the complex. This place is also very pet friendly. While most places have a weight limit this place is only worried about agressive breeds. There are also dog poop bags all over the complex and in the bark park that is on site. A decent amount of people don’t use them but at least they are there.
The landscaping staff as well as the office staff are great as well, they will bend over backwards to fix things and resolve problems. Additionally there are two pools on site, one workout room (which is a pain to get access to), a playground, and a laundryroom (which costs 1.50 $ to wash and dry).
The complex is tucked away on a small side street which gets a decent amount of traffic and it has easy access to public transportation.
The only major problem with the complex is the walls are pretty thin, we can hear everything our neighbors say when they are arguing. All in all not a bad place to stay.