Tucson Federal Credit Union

I re-​fied my car with a used car loan and even as a member of 15 years, I could only get a 5% interest rate. Then I saw advertised a 1.99% for used cars. I was very disappointed. I had a better rate at Bank of America but I don’t wanna give them my money, I support local businesses when possible.
I also think credit union members should be able to use the coin machine for free.

I joined this credit union in the belief that they generally have better customer service and lower fees than big banks, but they have consistently disappointed in both areas. I opened the account with a large deposit but my funds were immediately frozen — for three weeks! I don’t need much from a bank but it seemed like even simple transactions were a problem. Their mobile banking works pretty well but their ATMs are out of service more often than not. When I got a $ 160 check from the Canadian Government you would have thought I was trying to pass a check from Upper Moldovakia. I had to go through the usual long line the bank, and after a lot of scrutiny, they decided maybe they would allow me to delosit the check in my account for a $ 20 fee (on top of the normal exchange rate). I wrote two letters to Customer Service, but by the time I finally got a response (three weeks later), I had switched to a bank that charges a much lower fee for foreign transactions.

Do not get a loan from this bank. This is the most inconvenient bank I have ever encountered. If when I was at the dealership I knew how inconvenient and out to date this bank was, I would have taken a loan from somewhere else even if it was higher interest. I’m highly disappointed I’ll be dealing with them for the next 5 years. Well maybe by then they will get «hip with the times».

I don’t dislike this Credit Union but I am somewhat at odds with them. I don’t understand why it is an entire week since I paid my loan payment. Yet it has not been posted to my acct. It was made thru online banking thru another bank. My online banking said it was delivered 3 days ago. I can’t get proper information from the TFCU on this matter. It is something across the board in Tucson I have noticed with business. Very poor service in this particular city. I am fairly new here. There should be a coin machine in the CU. It is common practice to have them in America’s credit Union’s. The baloney story that no one uses it is baloney. This is the poorest major city I have ever lived in. I am sure there are tons of people with change that would like to turn it in. I just can’t get comfortable with this CU or Tucson. Getting to be time to say goodbye.

Extremely rude collection agent types in their management ranks. I have been a member for 6 years and everything is ok until you run into hard times, then they treat you like the scum of the earth

I used an ATM that was listed on their app as a «branch ATM»; when I checked my balance, TFCU charged me a fee of $ 2. I was so astounded I checked my balance on the ATM again, this resulted in another $ 2 fee.
«Better then a Bank» lol What kind of bank charges a fee to check your balance.
I’ll remove this review if TFCU gives me back my 4 bucks.

The Bank Manager is outstanding and has always been very helpful. They do need a coin machine and it would be nice if the opened at 9 am instead of 10 am. Otherwise I like having my account there.

I would like to speak about convenience:
(Or lack thereof)
— In branch hours 10 — 5? I guess that banker who died in England due to exhaustion really had a global impact.
— Supposed to be «credit union friendly» — yet when you try to make a withdrawal from their ATM and you have an account with another local credit union, the fee is $ 3.00
— Their daily withdrawal limit inside, if you have an account with a different credit union, is $ 500 — weak sauce
That just about sums it up — weak sauce. Hughes doesn’t charge any ATM fees for the same type of transaction.

I had been with a national bank (several) for many years and in 2012 I decided to completely switch to a credit union. I’d opened a savings account with TFCU about 8 years ago so I decided to stick with them and opened up a checking account too. For the past year I have been very happy with this bank. This is the only location I use and everyone is very friendly and helpful on the rare occasion I have to go inside or use the drive thru teller. Mostly I just deal with the ATM. When they say NO FEES that is exactly what they mean not ‘no fees until.…’ On top of everything running smoothly on a daily basis today I was even more impressed with this facility when I booked a condo in Mexico over the phone and within 15 minutes my bank was calling concerned that maybe my identity/​Visa had been stolen. They made me verify some information including my last few purchases and really made sure to double check everything was ok AND assured me my card would continue to work as normal, there would be no gaps in service. I was surprised and very pleased. Makes me even happier that I left the national chains behind.