Public Storage

Jennifer and Liseth were very helpful with our storage rental… they explained everything to us! Great customer service! Thanks :)

Public Storage is a scam. We signed up under a promotion that reduced rent by 50% — our monthly rent was to be $ 32 for a tiny closet unit. At the time we signed up the guy told us «this is a great rate» and told me «Yes» when I asked if the rate was locked in and would never change.
Oh, but it changed. In two years the rate has increased over 60%. We’re paying $ 53 for the same space, same services, same everything. When I called this location I was told «rates are set by corporate» and to contact the corporate office who were, by far, the worst customer service experience I have ever encountered. I was told the representative couldn’t lower my rate. When I asked to speak to someone who could she told me no one can lower my rate and there was nothing she could do for me.
We’re moving out. I’d rather have this stuff back in my house than deal support a business like this. I have no complaints about this particular facility except for the LUDICROUS rate increase. It’s basically a bait and switch. Buyer beware.

I signed for a unit through an online promotion and when I arrived on site they gave me a great unit location. The staff is super friendly and helpful. I once incorrectly closed my unit so when I left the lock wasn’t secure. I was out of the country for 3 weeks following that and the staff contacted me about the problem and secured the unit until I got back. My move out was hassle free and I really just can’t say enough great things about this place. Come store your stuff here!

This Public Storage location is allowing a homeless man to keep his stuff strewn all over the 3^rd floor and I’m sure he’s also living there. When my husband saw his stuff scattered around where our storage unit it he went down to the office to ask about it and the employee said, oh his brother just dropped him off. My husband said, when I moved my stuff in here I had to actually put it in a unit not in the hall, and she said, oh is he bothering you? We have left 3 messages over the last 3 days with the corporate office asking them to call and no call back. I would not recommend using this storage faciility.

Jennifer was a great help. She showed me around the property and our unit. She was very honest and sincere, and answered all my questions thoroughly. Thank you Jennifer!

Gabby is the best! She is friendly, helpful, knowledgeable, and makes coming to our storage locker very pleasant. When I was first shopping around, she must have shown me 4 to 5 empty units that would suit our needs. The whole experience was done in a timely, professional manner. Even with recent visits, she is always upbeat and welcoming. Great job Gabby!

Debra/​Gabby were very helpful and we’re very knowledgeable when It came to explaining how the storage, code, lock etc worked.
Thanks! Girls

I’ve had a storage unit at this location for a long time. The person who makes this Public Storage location so wonderful is Gabby! I can’t say enough good things about her. She is very personable and a delight to do business with. I always look forward to getting Gabby when I have a question, because she knows her business and goes above and beyond to be of help. I was going to move out recently, but Gabby was such a big help me with idea’s about downscaling, I’m staying because of her. I do like the facility, no compliants, but Gabby makes this location wonderful to do business with. Public Storage is very lucky to have her!

I was terrified of the thought of the complications of renting a storage. To my surprise this was a very pleasant experience. Ask for Matt the property manager he is the best !!! As I was shopping around for a storage during my move I came across many dirty storage spaces. I was very impressed with the cleanliness of Matt’s storage facility. I was not yet ready to rent my storage unit but Matt was very knowledgeable and helpful with recommending the right boxes and packing supplies to get me started on my move which I did purchase. I will definitely recommend this public storage experience. I will definitely be back when I am ready to rent my unit.

My husband’s company rented a space here. We viewed the space and were told that the «burnt out» light in the unit would be fixed before we moved storage in. On the moving day we found out the light was not fixed. We had to unloaded the storage in the dark. The light fixture was bad. We were told it would be fixed in about a week. My husband called today to get it fixed and was told they did not know how long it would take to fix. He then asked for a supervisor and was directed to the Sherman Oaks office. Claire would not give timing on getting the light working. She said «you can move to another unit». When asked if they would cover the cost of the laborers to move she said no. They were just renting the storage space and not a light for it. The unit is down a hall and is pitch black inside. So based on that treatment and no attempt to resolve the problem quickly I give this rating. Sad to realize that some people do not understand customer service.