Arrant Audio

There is zero customer service here. They know they have their customers by the balls so they think they can treat people however they want. Kurtis has always been nice but the woman who works the front is horrendously rude. We’ve had problems with their system about 3 times (had it for just under 3 months) and EVERY SINGLE time it was their equipment, not any fault of ours. The first time we called we were talked to like we were morons by that wretched woman, she kept saying whatever was happening was because of something we did and that it was our fault. Once we got there they realized it was a malfunctioning handset and it had nothing to do with us. This has now happened 2 more times and each time they blame us until we get there and they realize it’s their crap equipment. Once we showed up for an appointment and their computer system hadn’t been working that day and no one thought it the decent thing to do to call their customers and cancel appointments! That’s so effing rude to customers! They’ve also been closed and cannot be contacted during regular weekday business hours. When «wretched» finally answered she yelled that they were closed like we’re supposed to know that they randomly close during regular business hours??? Just awful. She’s truly miserable. We are breaking our contract and going elsewhere.

I just had my device installed here yesterday. Im not certain what the previous reviewers were whining about. I do know that if you emit kindness you tend to receive kindness in return. This was my experience at Arrant Audio. This is not my first «blow ‘n go» and I will have to have this thing for 5 years. Im not proud of this, but it is my situation. I am an alcoholic in recovery. Needless to say I was already familiar with IIG technology and didn’t really need to watch the video or pay attention to the instructions– but I did and thanked both the office older lady and the tech, Curtis for their time. IIG’s are a good thing. I wish I recognized that a long time ago.

While the prices are reasonable, and the location is convenient. the customer service is TERRIBLE! I have never been treated so rudely by a business owner that I was by the shop guy, Kurtis. After several frantic phone call to him explaining that my handset was not working, and thus making me unable to start my car & very late for work he was more than rude. He continued to tell me that it was most likely my fault, finding every reason under the sun to charge me for the service call, as well as reimbursement for the mileage for him to drive from Tukwila to Mukilteo. He hung up on me because I was crying (hi. I’m a 23 yr old girl who was 2 hours late for work. of course I cried) when I called him back he told me to stop acting irrational or he won’t talk to me or come fix the equipment. He told me he had the right to wait 48 hours before responding, and that if I didn’t «calm» down he’d take his time! He eventually came to my car, and did realize that it was his equipment’s malfunction that caused this entire ordeal. I received a bullsh*t apology voice mail the next day.
I had my equipment removed one week after this incident, and have since gone through a different interlock company…