Ben Bridge Jeweler

When you walk in here, search high and low for Angie. She was amazing! We first came in here to try on rings and look at all the different engagement rings they offered. One had caught my eye when I walked by, so we decided to come in and look. My husband and I are very picky people and didn’t even know where to start.
Angie greeted us so kindly, offered us coffee or water and pulled out a seat for us. She pulled the ring from the window and we went to town! Anything and everything we wanted to see/​try/​question asked and answered, she did it. She went above and beyond to make recommendations and wrote down all the product IDs for the ones we liked and sizes.
When it came time to buy our rings (we eloped! And finding rings together was way more fun than having a life long ring neither of us would’ve enjoyed), there was no other place in mind to go except Ben Bridge. We had looked at a few other places but no one put in the time, energy, and effort to make us feel at ease like Angie did. We came in and she recognized us and asked us again to get us coffee or water and we went back to town. They didn’t have the ring my husband wanted so she found it at the Northgate location and even offered to go pick it up and bring it down to south center. (We went and picked it up and they had it sized and ready to go when we got there!!).
We were so nervous about finding the right rings and this place went above and beyond to make us feel at ease. There’s no corporate feel with this company, and it felt more like a mom and pop shop than any other jewelry store we went to.
I would highly recommend this place to anyone either looking together or looking for just the perfect ring for your soon to be!
Andrew assisted us with picking up our rings, he made sure everything was sized correctly, and presentable in their box. He even cleaned my Tiffany necklace while we were because I was asking for tips on how to clean silver. So thankful for this whole staff! Thank you guys!

I’m writing this review as I had an excellent, no BS experience with all the people here at the Southcenter Ben Bridge firm. Julie, Carol, Linh, Andrew, Angela, Ray (their Watchmaker), Linda, Loni, and the rest of the staff have been top notch when I purchased my Rolex watch from this store. They guided me from start to finish, and gave me the no frills explanation with the financing which is a great option when using the 12 month no interest promotion they offer each year. I look forward to working with everyone again as I prepare to acquire a Panerai piece. Just because the Seattle store is the closest licensed Panerai dealer does not mean that the staff at the Southcenter cannot help you, as they can work with the network to get the piece you want, showcasing the Ben Bridge «Personal Jeweler» mantra that has been with the firm for decades. If you are in the market for quality jewelry, watches etc. then give the guys over at the Southcenter Ben Bridge a shot and you might be surprised as to what they can offer despite the smaller size floor space as compared to some other Jewelers in the area. Well done guys (and Gals).

This was a very pleasant surprise, given some less than stellar past experiences with other jewelry companies. Carol was very helpful in selecting a cute little necklace for my birthday. She was also extremely knowledgeable in showing and explaining the different cuts of diamonds. Before this experience, I only knew of princess and circular cuts. Now I (remember) about 5 or 6!
My boyfriend also purchased some earrings from Ben bridge in Bellevue, and Jennifer was very helpful at that location as well. Must be a good company all around!

Awesome place to do business. Everyone there has smiles that shine as much as their products. Thanks to them I found my fiancé an engagement ring I could be confident in purchasing. Notice I said fiancé, and she is so happy I didn’t go go Jared. (Lol) My sales person was phenomenal to say the least. With great energy and knowledge about the products I was interested in. He did such an amazing job, I came back for a new watch. We will be back again soon. Always recommended. O and ask for Andrew. I’m confident he will assist you in receiving the yes, that you are looking for.

Love everything about shopping here, very much a local owned entity. No corporate feel at all, they will also price match big box stores. I have had 2 special orders here as well. I love dealing with Mira from Bellevue Store. I have purchased at 3 of their stores and all were very positive. Great financing options as well.

When returning a Xmas present, I was treated HORRIBLY from Linda. She made it quite apparent that it was a hassle for her to call the Bellevue store, telling me 2 times she would have to call them for the return since the item was over $ 1,000. I don’t care what you have to do, call them!!! Don’t make the customer feel uncomfortable that they have to take an extra step to process a return. The way she treated me from beginning to the end was passive aggressive, and a terrible experience. To top it off as I was leaving, she looked me in the eye and said TO MY FACE, that my daughter was a rude child! Who does that? I told her it was unprofessional, and should have never been said to me or within ear shot. Julie, the store manager was very nice, and profusely apologetic, and assured me there would be disciplinary action taken. I was told in the end, that Linda got written up. Wow, you call that disciplinary? There were no ramifications to Linda’s behavior. I was told Ben Bridge is the «Nordstom» of jewelry stores-​not!!! No employee would ever get away with that in ANY type of retail store without getting at least a suspension, regardless of what type of track record they have with the company. I was asked if there was anything they could do to make it better. Well no there isn’t. If your going to do something to make it better, just do it. It’s uncomfortable to be asked that. What do you say? If you consider your establishment to be classy, you don’t need to ask the customer what they want done. I will NEVER AGAIN spend money with Ben Bridge, and would never recommend to anyone I know to shop there. You vote with your pocket book.

I just love love love this store! Their customer service is excellent. I wouldn’t buy my jewelry any place other than the Southcenter Ben Bridge. Also love Julie, Carol, Linda, and Suzie.

I love this store! For the most part it’s customer service is five star. Love Linda, Carol, and Loni. Unfortunately, if a gal named Linh tries to help you, run the other way. RUDE! twice now I have left and drove to the Bellevue Ben Bridge. Stairs you down when you talk to the other girls or completely ignores you unless you plan on purchasing.

We went to Ben Bridge to get my ring resized but we were very disappointed with their service. The associate took my ring and started probing it without explaining anything. We were trying to ask her what she was doing, she had no interest in explaining. Clearly this place is over rated. I’ve never seen customer service worse than this. We end up going to Weisfield and they explained how they could preserve the ring and get the size I wanted.

This is by far the best jewelry store. I bought my husband’s wedding band here and he loves it. The staff are very pleasant, professional and helpful without being pushy. I also had my movado watch fixed here; there was a screw that got loose and broke. It was the 2^nd time it needed to be fixed (the first time it was poorly «fixed» and the other jeweler did an awful job) but thankfully the man at Ben bridge knew what he was doing and fixed it perfectly! He even buffed it so it looks almost new again. I love Ben Bridge at southcenter.

I bought a $ 3070 Omega watch from Ben Bridge. It stopped working after a month. All they did the sent it to Omega for repair. Three years later my watch is not working. It works for two weeks after it is given to me and then it would stop. It has been sent to Omega twice and twice their watchmaker has done the dignosis. They should have replaced it at first since it is obvious it is a defective watch. And now they are telling me they do not carry omega anymore and told me to get lost, and my watch still does not work.
I do not recommend them at all. Customer service is none existence for this company.

so rally nice looking jewelery man is some of that stuff expensive .
I don’t know how I would be able to pay for something to big .
lucky we are only here for a watch battery .
the employee we dealt with was really friendly and showed us whatever I wanted to see.

Great selection of Rolexes and they can find the rarest within their network of jewelry stores. Looking for a Rose Gold Daytona, no problem they will locate it and have it transferred over a day or two — no waiting list. Beside one or couple of pushy sales women; this place is THE place for hard to find Rolexes.

I hate having to write bad reviews, but our experience at this particular shop was anything but good. Having had good experiences at other Ben Bridge locations, we assumed this one would be the same. Unfortunately we were wrong.
The sales person began by showing us the largest and most expensive diamonds only. We explained that we were on more of a budget, but it didn’t stop there, and she handed us a $ 12K stone. I explained that I wasn’t interested in a fancy setting, but all she would show us were the more complex and antique looking settings… the ones that were of course, more expensive. I asked again to see some simpler designs, but the sales person still didn’t show them to us. She then asked my boyfriend when he was planning to buy. Totally inappropriate to be asked in front of me!
Ring shopping is supposed to be fun, but our experience here was humiliating, degrading and just plain uncomfortable. If you’re not looking for a $ 10k ring, don’t bother going here. Apparently they won’t show you an affordable one. :(

Looking for the perfect ring for myself, I went to a lot of jewelry stores checking out the selection. Most places are like… we have the best deals or we have the highest quality diamonds. All lies. I seriously bought and returned 2 rings until I found the the best bang for my buck at Ben Bridge. They didn’t try to sell me a jewelry care plan like Fred Meyers jewelers since its included for free. But the SA Tess showed me the selection of what I was in the market for. I found a very lovely ring but wasn’t sure if it was the right one but shes was like go to other stores and check them out but this ring will be here if you decide to come back. And I did check every other store in the mall and came back to her at the end. Wish I bought it on the spot since I would of had it sized then and there but the guy left so I got my ring the next day. And the next day since I have saved more money on the same ring but better quality than I had before, I bought a pair of diamond studs to match. Thank you Tess. I’ll come back for all of my diamond needs.

There’s only ever a few reasons for a man to visit a jewelry shop:
1) He’s a rapper, gangster, or wanna-​be and needs to pick up some new bling bling.
2) A professional buying the only piece of jewelry a man can wear without judgement… a watch that does not say «G-​Shock» on it.
or most likely:
3) Buying that little rock that costs a man 2 – 3 months salary that he’ll be paying for the next 3 – 5 years.
Sorry to burst your bubble people, I came in for reason #4: To buy the even smaller rock that serves as an appetizer to buy you some time before number #3.
Anyway so I’ve already shopped at more jewelry stores than I’d like to admit. But so far the only one that has truly stood out is Ben Bridge. Yes they are definitely NOT the cheapest one in the bunch. But any time I’ve casually walked in, I’ve always been greeted, and received excellent customer service. Even just browsing. Actually what really gave Ben Bridge props is the one person who actually walked me through diamond 101 to teach me clarity, and color, etc. And even took out diamonds of those grades to show me how subtle the differences really are.
The rep (okay asst. manager since that’s what the card says) who helped me here was Jay. And he was extremely helpful while I was there, he even took the time to show me some of the new Tag watches that came out. However, it’ll probably be 10 years before I can even consider that purchase. I wonder how long it’ll be before I can start shopping for my bling-​bling?
~G