Finish Line

1 star… broken into halves.
Half star for being clean.
The other half for good lighting.
Other than that, i walk in here sporadically as I like to grab frozen yogurt at the store nearby. What can i say; the store is employed by the mall’s most uninspired, unintelligent and incompetent sales staff this side of the Milky Way. Haha. I almost feel sorry for these dudes because they do NOT want to be there (I bet these chodes have side bets to see who has to attend to a customer first. Loser has to close and do stocking for the evening… or worse yet, has to smile at patrons for the rest of the day).
This «employee hangout» is located in the newer side of the renovated portion of Westfield/​Southcenter Mall. And from the way you’re treated in there, it may as well be located in Rainier Valley, right next to the Holly Park housing projects (the vibe you get is a little to lax and apathetic. They might be as indifferent to their jobs as they are oblivious to the patrons that actually walk in there — it’s like we’re ghost to them. Patrick Swayze would be proud of us).
These people do NOT want you to ask them questions. Why so? Because there’s a great chance they may actually have to do SOME WORK (i.e. go to the back, physically pull the sneakers off the shelf and if you don’t purchase them because they aren’t of your liking or fit too snug/​improperly to the contours of your feet — they would most notably get agitated for «wasting their time»).
There’s a horrible feeling of rudimentary, unsophisticated and classless (and a little too casual) retail culture when you step in here and sometimes; it’s just nice to walk in here to make yourself feel better when there’s actually people paid to give customer service — that look like they’re much more miserable than a bum holding a barely-​broken bottle of bourbon with a broken beak.
Mitches.
.

I was there today with my daughters trying to buy some Jordan’s for them, after standing there for at least 15 minutes I had to go look for help, (not so busy if they had time to joke around with each other) I asked for a number the guy said ok I got it, few minutes later I see him behind the counter messing around and cracking jokes, I’m thinking maybe he told someone else to get the shoes, a few more minutes pass by so I asked him if he had that size? He said… Oh, I forgot to tell you we only had up to size 2, last I will NEVER buy from finish line again the store or on line.

First i like there customer service, and i like how when you sign up for there membership and tou spend this amount theres a $ 20 rewards that’s go back to you. And that is why i keep coming back.
The only think that’s why i give 4 stars is because theres not much like they do’t have lebrons or kd’s or kobe’s. Air max 90’s I wish they have more selections, i mean they have fairly enough but a little bit more.

I’m writing this review mainly to commend the sales associate, Terrion. I didn’t really have a purchase in mind when I got there, other than wanting my 8 month old son’s first pair of shoes.
He showed me right to the shoes, and when they didn’t have the one I wanted in baby size 4, he brought a couple other options out without being asked. I bought these awesome little Reebok Marvel sneakers that have a collage of all the Marvel heroes on them.
Terrion was such a nice and helpful guy and will make an awesome store manager some day. I didn’t plan on shopping here again, but I will as long as Terrion is there!

My sister had bought me a pair of shoes on Dec 22^nd 2013 as a Christmas and won’t get here until Jan 4. Later, my sister told me that the shoes are now $ 20 cheaper. My sister told me to get a price adjustment when the product comes, and use the credit for something I wanted in store. I decided to call the Finish Line in Southcenter to ask them about their price adjustment policy. The sales person that initially answered, Stephanie, was not familiar with this policy. She seemed to have put her manager, Tristan, on the line. She explained to me that the policy for price adjustment is only 10 days from the day of purchase. I told her that the shoes will not arrive within the policy date. Then I asked her if I could just get the invoice from my sister, and come in store to get the adjustment and place the credit on a Finish line gift card. She explained further that the shoes have to be present in store for the price adjustment. I told her that I find that very odd that they would have a 10 day policy when my shoes will not get delivered to my door within 10 days, and that the shoes have to be present in store even with receipt/​invoice. Not only did Tristan sound rude on the phone, she was also talking to someone in the store while explaining the policy to me. I will be reporting this further to Finish Line directly.

On Sunday Sept 2 my daughter went to Finish line at the southcenter mall to see if they had a pair of Jordan flights that I’ve been looking for for the 1^st day of school on Sept 4. She asked if they had in a size 13 and was told yes and she asked them to hold the shoes for me and they said they would hold them until closing. I went to Southcenter mall around 8:30pm just to be told by Raymond that he sold my shoes and that the note fell off. He then tried to talk me and my son into another pair of shoes, but he said he couldn’t sell them to me for the price of the flights that I originally wanted. He then had the nerve to tell me they have them at Northgate Mall (are you serious, it’s almost closing time and I wouldn’t make it. He then asked if they could mail me the shoes, I told them if they could get them to me by Wedneday (first day of school) and was told no. I then tried to express my frustrations with the store manager Krysten who basically didnt do anything for me at all. She was totally worthless and I’m wondering why she’s considered a manager, if she can’t assist the members in a managerial manner. I’m a frequent shopper with the merchant and if this is the type of customer service they offer maybe I’ll need to spend my money at Footaction, Kids Footlocker instead.

I don’t know, I don’t think I buy much from here, they RARELY have sales, and that is a sad face for me, because foot locker always has great deals with shoes, clothes and all but whenever I come in here, its rare to never that I ever see a deal.
Associates are very friendly though and helpful, but I think mainly because its slow most of the time I go.
But its clean, lots of choices in shoes, I always stop by here if Foot Locker or Champs doesnt have something I look for. But my husband likes this place too, we get their free runs or reg casual shoes for men here. And their childrens shoes rarely go on sale either but I will pick up a pair of something if the price is right. I don’t like spending much on shoes especially for my child, they grow out of it so fast. So sorry if I sound a little cheap. I only work part time here! =D
But if I see anything good next time I will update my review.

I had a really good experience buying a couple of running shoes here.
My sales associate (can’t remember his name but was African American) was very patience, super helpful, and also knowledgeable in answering my questions.
I use to work for Nike in the younger days so I know much about shoes. Told me the difference between the V2, V4, & + 3 in the Nike Free Run shoes.
I think all of the sales associate must talk to each other what shoes they are going to wear because all the employees had different colors of the Nike Free Run+ shoes on. Coooo Grub Tolo.
I must have try on several pairs of Nike Free Run running shoes until I found the right color and size that fit me the best. He also took the time to find the right pair of women shoes as a present to my wife. I now know that a kid’s size 4 is a woman size 5. He also pointed out the shoes that were on sale and show me different colors on the computer.
Fast and painless at the cashier area. Thank God, that they don’t carry those ugly five toe shoes that Jen B like so much!!!
I like that Finish Line keeps good inventory in sizes and colors plus variety of shoe choices for the little ones. I will be back to buy some new kicks for the little ones.
I give them four thumbs up and a snap in Z formation.
Recommended.

after a bad experience at lady foot locker i stopped in here to see what they had to offer. the black guy who helped me seemed like the manager and he was great. he listened to what i was looking for, asked me questions about my feet and picked out the perfect pair of shoes for me. when i asked questions about why it was better for me than some other styles, he went into a detailed explanation and made sure i understood why this was the best shoe for me. i will definitely come here first when i need new shoes!

good customer service… really cute cambodian girl real friendly. a lot of good deals with things on sale at pretty low prices