Greg’s Japanese Auto

Brakes were grinding pretty bad and I knew I had to get the rear brakes pads (at least) replaced today. Called a major brake and tire repair chain place that quoted me $ 350 for the rear pads only with labor. Called the neighborhood mechanic who came in about the same and said if rotors also needed replacement we’d be at around $ 550.
Since I was going to be in the Southcenter area today I called Greg’s Japanese Auto after hearing about them in the past and reading their 4 and a half star Unilocal reviews. I decided not to even ask Donny, the front desk guy and likely manager, for a quote and just dropped off the car. He told me they would do a free diagnostic test to make sure that it was just the rear brake pads that needed replacement. I went to the mall and had lunch and let Donny go to work.
He called 20 minutes later with the diagnosis. Indeed it was metal on metal hence the grinding brakes. I would need pads and rotors. Estimate? $ 440. More than a hundred dollars less than I had heard elsewhere. After eating my lunch at the mall I was able to get work done back in their customer waiting area on my laptop as they have WIFI and I also watched an entertaining episode of Maury. Paternity test scandals. Never gets old that Maury.
Back to business the job is finished in the estimated time Donny told me and I’m checking out. I come to find since I was referred in to Greg’s by a loyal customer, I would receive an additional $ 40 off. New rear brake pads and rotors plus 3 hours labor for $ 400. This place is doing good business. If you are worried about getting fleeced by an auto mechanic, feel safe going to Greg’s.

These guys are AWESOME! The staffs are very friendly and trustworthy! They were able to repair my vehicle in a timely manner. Their cost is very reasonable!

Bend over…
I went into Tukwila shop to obtain a quote to replace pads/​rotors on the front of my Toyota pick up, and replace the brake fluid. The quoted price was under $ 300 and I was told they would use the same rotors as the dealer. Cool, I booked an appointment for the work to be done. The job was done and here’s what I got:
— New front pads and non-​factory rotors — (different than requested and offered)
— A rear brake ‘adjustment’ - (they called and I agreed to this, there were no parts replaced)
— Dirty (at least 15 year old) brake fluid — (they said replacing with new fluid was not required)
— A $ 700 poke in the wallet
I cannot and will not recommend this shop.

Serviced in Bellevue once, Renton for many years, and only recently, at the Tukwila location.
All locations are exemplary in their service, and although a few times I was given attitude at the Renton shop (I asked too many questions), I believe Donny in Tukwila will be the best rep to deal with from now on.
Patient and thorough without being excessive, he gave us updates while we were waiting, and as always, it’s a real treat to have shuttle service.
Car maintenance and repairs can be challenging when money is tight, but it’s better to have your vehicles serviced by experienced staff.
A Jiffy Lube put transmission fluid instead of oil in a coworker’s car, what a disaster, and I will never go to these types of places again.

Best auto shop experience I ever had! Excellent customer service, clean and organize facility, prompt delivery time, and they also made sure I had a ride to/​from my destination while my car was in shop.

I decided to go get my service done. Right from the point I got there the front desk immediately attended me and has super easy to talk to but had go to work and they had Robert drive me. He had great customer service he was super friendly and got me to work on time and super cautious. Will go again great experience!!!

Exceptional customer service. Donny was very friendly in booking an appointment. He was patient with explaining the mechanical issues that was found during diagnostics. When explaining the cost of repairs, he was very informative & helpful. Robert was very nice and easy to chat with, making me feel comfortable on the courtesy drive to work & insisted on dropping me off at the front entrance. Very prompt with the after work pick-​up time as well, and didn’t mind listening to my venting from a long day at work. The gentleman that cashed me out was also very friendly but Im sorry I didn’t catch his name. My car is driving smoothly now & I’m very happy with the fix. Also very thankful for friendly customer service!

Nice folks, seem like straight shooters. Considerably less expensive than the dealerships. Had the 60k mile service done on my truck and saved ~$ 600 over the dealership.

My check engine light came on while I was driving. They were the closest shop. I pulled in about 40 minutes before they were closing. The guys came out to meet me before I got out of my car.
They ran a quick diagnostics check but the light had cleared. They double checked for me, asked me a few questions and sent me on my way free of charge.
They were very kind and patient; they answered my questions and didn’t try to upsell me on anything.

Really frustrated by my experience at Gregs Japanese Auto. My car broke down and I had it towed there, they had it for a day and replaced a system costing me nearly $ 800, drive off the lot a few blocks and my car breaks down again. Apparently the system they fixed wasn’t even the original issue in the first place. I don’t understand how you could fix something and not notice the real problem until after I pay you and leave for the first «problem» but I shouldn’t be surprised though, girls always get ripped off by mechanics. I won’t be back

These guys are great! I highly recommend taking your car here instead of the dealership. Thanks guys!

I actually didn’t get any work done here but I called for a quote for a transmission replacement on a 2003 Acura TL Type S and the guy on the phone was very up front and honest with me about the known problems with these transmissions and that I was probably better off keeping my car at the dealer.

The guys at this place were very nice. I had a noise issue that I couldn’t pinpoint and they went on a ride with me to fix the issue. The mechanic, Chris, found an easy solution and gave me a lot of interesting background on to what was happening. I was extremely pleased, but the best part was that he didn’t even charge me. He said that it was too simple to charge for and just asked that I come back for any other problems I have. I can guarantee you that I will!

First time customer. They were able to get me in last minute for an oil change. I don’t live by a schedule, so last minute/​day of appointments are very important.
I’m a Subaru owner and I typically only take my car to independent Subaru repair shops. However, 2 of the 3 I go to aren’t convenient at all, and the 3^rd is always busy so I can never get a same day appointment. I think Greg’s will be my go-​to oil change spot from now on.
I was in and out of there quickly and the employee that helped me (I think his name is Donny) was pretty awesome (and cute)!
Oh, and they have Wi-​Fi!

I have nothing but good things to say about Greg’s Japanese Auto.
I started going to Greg’s after I had problems elsewhere getting my car serviced and I am so happy that I made the switch! They have excellant customer service. There has been two times I’ve called them all frantic and right about closing time because I was having problems with my car. Both times they told me to bring my car right in. The first time it was a quick fix and they only charged me for parts and not labor. The second time I needed to leave my car overnight but they drove me home and when my car was ready they picked me up from work.
I like their location because it’s within walking distance of Southcenter and I can hang out there while my car is getting serviced.
As long as I have my Honda, I will be bringing my car to this Greg’s Japanese Auto.

I really like this place, specifically this location (can’t say I’ve been to others). The gentleman that is always at the front counter always gives excellent service! The max I’ve waited for my car was about an hour. I love that Greg’s Auto also has a rewards program so I spend anywhere from $ 20-​$ 45 for my oil change which is awesome! At the dealership I’d usually spend about $ 75 (but they wash your car too). Their waiting room is pretty neat and there are magazines, comfy leather seats, and a flat screen you can watch T.V. on while you wait. The waiting room also has a little window out into the shop so you can watch the workers. They are all very helpful.

I went to Greg’s after a friend’s referral because I heard about their great customer service and reasonable prices. I was able to get my car in same day, the staff was very friendly, the bathroom was clean (I always notice details like that) and they even gave me a ride to Southcenter Mall while they worked on my car (they needed to perform a 30 minute diagnostics that would cost $ 50. My car was making a loud squealing sound when I drove).
Greg’s picked me up from the mall in a timely manner and when I got back to their office, they had actually managed to fix my car (tightened the belt) and applied a new customer referral discount ($ 40.00) to my bill (and my friend gets $ 50 off his next service for referring me) so my bill was only $ 10! I know, crazy pants. When I drove home, I noticed that there was no loud, high-​pitched squealing sound so I think the big bad wolf is finally gone. Hooray!

Great service at this store, I would recommend this place to anyone who has Japanesse car issues.

I come here frequently whether it be for oil changes or emergencies. All I can say is WOW, finally consistent excellent customer service! Everybody there is extremely friendly, they always walk me through what is going on with my car, what needs to be done, and anything else that came along the way. There’s always coffee and it is very clean, especially the waiting room which I can hardly say for the other grungy places I’ve been to. Car service isn’t cheap no matter where you go but they will typically give you options when replacing a part, the difference and what you’ll get out of it (along with pricing). Pretty awesome.

My last trip to Greg’s was very disappointing. Ok, I understand that I’m going to have to shell out big bucks every now and then, but this time, in addition to changing the oil, which btw came out to $ 300 because of some other things they thought I needed to do, they also suggested I get my struts replaced. This would have brought my bill up to $ 1000.
Not wanting to make a rash decision, I decided to make an appointment to get this done while I asked around about whether or not it was necessary. Long story short, I found that it was not necessary to have this done just yet. So I cancelled my appointment. In addition to this, they gave me what they said was a rebate coupon for $ 5 back on the services, but when I sent it in, it was really a $ 5 coupon for my next visit. I know it’s only $ 5, but I’m really annoyed that it came down to that to really upset me. It’s like the proverbial straw that broke the camel’s back.
I’ll be looking for a new mechanic.