InSpa

Went here to get my eyebrows waxed, only to find this place is now CLOSED.
They’ve relocated to some hotel near the airport. Went to the hotel, only to find that parking is NOT validated according to the valet.
Found a new place to go to that is closer.
Sorry, InSpa. You’re no longer on my list. It was fun while it lasted.
FYI — Thanks for letting me know that you’re moving would’ve helped. No one let me know when I last went there.

I have never gone to InSpa before for a massage and was in the area and dropped in to see if they had any walk in availability which they did being that the place was practically empty. I then proceeded to ask if they had any kind of specials for first time customers like massage envy as i wasn’t near one. They did not so i took a look at their options for massages.
I choose the deep tissue massage for 60 minutes. I didn’t exactly look at the clock but i kinda feel like i didn’t get a full 60 minutes. I also left still ache and sore as they didn’t really ask me where i was hurting just asked if i wanted full body or not.
I personally don’t think it was worth $ 75 + Tip That totaled to $ 90 that I had paid for the massage and don’t think i will be returning. Not a great first time experience.

I had purchased the 5 for 4 Brazilian packages, and had tried a few different locations. This one is closer to my house, so I wanted to give it a shot, compared to Bellevue or Issaquah.
So I made an appointment for a Brazilian with Tressie. I had looked on Unilocal previously to see what people were saying, and she had good reviews. She’s super professional and easy to chat with while you are getting waxed. I’ve tried a few different estheticians on the east side and she is definitely one of the tops. I booked my follow up appointment on the spot.
Good location, with lots of parking. Will definitely be back soon.

I’ve been here a few times for a shellac manicure and have gotten a different girl each time. The price is above average ($ 45) but the experience makes it worth it. This spa smells great and is very relaxing. It actually takes the girls about an hour, but they’re very friendly and interested in you so the time goes fast. My manicures have all been great!

I was very excited to get my massage. I just had a baby so this was my mommy gift from a girl friend. I had a good experience but I didn’t like being upsold. I had mentioned that I was not able to afford anything extra at this time but still was trying to be upsold on a membership on my way out. Other than that I had a great massage and was treated well by all of the staff =) I would go back for another massage, just hope that I don’t have to deal with that again.

Wow! I’m still surprised and if this didn’t happen to me it would be hard to believe. Today I decided to splurge and go to InSpa to get a shellac manicure. Their website said it would be $ 50. That’s a lot higher than I normally spend but like I said, I wanted to splurge a little.
I call and ask if I need an appointment or if I can walk in. They say no problem, just come on in. About 30 minutes later I walk in. The place is completely empty. The gal at the front takes my info and shows me the different polishes they have. I was a little disappointed in their selection, but whatever. The lady comes over to do my nails and I tell her I have shellac on. She does the thing of putting acetone on the cotton ball and tin foil to soak. After like 2 minutes she takes the cotton ball off and starts to scrape the polish. It was actually hurting and I told her that. She then commented about how hard the polish is to get off. Umm okay you only had it soaking for 2 minutes. She puts the tin foil back on and says she’ll be back.
She then comes back and complains again about the polish not coming off. I tell her it’s the CND polish, which is the same they have. She tells me I’m wrong. That’s right, «No it wasn’t. You’re wrong.» She continues complaining about how hard the polish is to get off and if she did them I wouldn’t have this problem. She leaves me again to let the nails soak.
At this point I’m shocked. I can’t believe it. I’m a super patient person but I’ve had enough. I take the foil off and start to walk away. Someone comes out and asks me what’s wrong and I tell them. They then tell me, «Well she doesn’t speak English very well so I think you just misunderstood.» WHAT?!
I ended up getting my shellac manicure at a place I’ve been to quite a few times and paid way less than InSpa.
UPDATE — I was contacted by InSpa management and was given a gift card to try their services again. I will not be returning to the Tukwila location, instead I will be going to the Bellevue location for a 2^nd try.

Got a facial from Miss Be Thi Cao and it was wondeful! I walked in with winter-​dry skin, walked out feeling like I had a new face. I like the location, specifically that it’s not in the actual mall so parking and crowd was easier to deal with, and the service was excellent.
The prices are high compared to some of the independent salons I have gone to for facials, but it’s worth it to spoil yourself once in awhile, right?

I went in today to get a brow wax and a manicure, Olga was my esthetician, she is very sweet and knows her way around a face! she kept my natural arch (which I appreciate) and offered to do a lip wax for me at the same time, how convenient is that? I got my manicure with Colleen, she was very nice and did a good job. (I am not much of a manicure person, can you tell?) Over all, a pleasant experience. Oh and the front desk gal was very helpful, and was able to squeeze me in within 5 minutes of walking in!

I went here today because I was VERY STRESSED. VERY. I wanted a massage and a facial, but their next massage appointment wasn’t until 4pm. The receptionist was REALLY SWEET. she was able to fit me in for a facial in 30 minutes and so I added a brow wax and pedi with my package.
— wax, was nice and relaxing (as relaxing as a wax can get)
— facial, great… the only problem is once I got done I got into my car and noticed I still had lotion or something in my hair and on my nose… I dont think she wipped me off very well… but still, she was so nice, I kind of looked past that LOL.
–pedi, how do I say this nicely… the lady was sweet, but the pedicure itself wasn’t worth 40 dollars. I feel like I’ve had better at other places.
ALL in ALL… it’s a nice place that gets the job done… I would probably go back because they have this no tipping policy which allows the cost to stay down. I probably wouldnt do the pedi again, but I would try out their massage and get another facial!

I needed a bikini wax but you can’t just walk into a place and jump to the 3^rd date… so I also got a lip and brow. Kind of ease into things… that being said. The girl was nice, don’t recall her name, Tressie or Bessie or something like that. I went and they did what was needed, nothing more and nothing less. It wasn’t Gene Juarez, which is like the best place ever and really the standard in spa care and service.
The no-​tipping policy makes it ackward at the end, no way for me to measure to her how I felt the appointment went. Just a «thanks»!! I’ll be back– quite frankly its pretty inexpensive and convienent.
For example, their brazillian (if I recall correctly) was like $ 60 and at WAXON (the gold standard for such thing) is like $ 80…some things require higher end attention– you get what you pay for…
I’ll update after next appointment, I will be back.

I love this location. I got waxed for my wedding and the lady did a great job. I’d get massages but I get them from a friend for way cheaper but there massages and facials are great.

I have no clue what to do when it comes to my eyebrows. I tweeze the extra hairs but as for shaping, I’m clueless. So I thought I’d have a professional take care of them. I stumbled upon InSpa (they are reasonably priced) and made an appointment with Sherry.
I got there a bit early, filled out paperwork then went in to see Sherry. I think the appointment last a total of 5 minutes. Sherry was very friendly.
My 2^nd appointment wasn’t too good. When whoever entered my info from my first appointment they spelled my name wrong. It took the receptionist over 10 minutes to figure it all out and DIDN’T notify Sherry I was there til after she’d done so. Making me late for my appointment, which just bugs me. I was there longer than I should have been… just sitting there… doing nothing.

I went to InSpa for a deep tissue massage yesterday with Aubrey. I had huge knots on my left shoulder and neck and she was able to work out some of them. I now have a little more range of motion in my neck — hooray!
Something that I had a hunch about but wasn’t sure of was that InSpa’s 60 minute massages only last 50 minutes. I had gotten two other InSpa massages in Issaquah and the first time I got one the lady massaged me for the full hour, which ended up confusing me the second time (thought I got gipped) and this third time I just decided to ask the receptionist. In my opinion, a 60 minute massage should last 60 minutes.
The 10 minutes is supposed to be changing time. I need maybe one minute at the most to change out of my clothes and maybe two minutes to change back into them. If I’m paying $ 74 for what I think is a 60 minute massage, it’s a huge deal to only get 50 minutes for that price. InSpa is one of the only places I know that does it this way. How I long for those 10 minutes I didn’t get yesterday, today…

Went in for pedicure and manicure while I was pregnant. Being pregnant there are smells you can’t handle. With that being said, employee who took care of me was making me want to gag because she reeked of smoke. Her own nails were gruesome… makes you really wonder if this should be her job. Both pedicure and manicure applications had bumpy paint applications. I wasn’t too happy of a camper to leave looking like that. If I knew it was going to look that bad I’d do it myself!

I love Heather the LMP at this place! She is amazing at making me relaxed and recharging my batteries. I like the no frills, get down to business thing they have going on at this place. Everyone has been super nice & freindly to me everytime I visit also. Heather is my regular person that I see every two weeks when I need the kinks worked out.
I love the warm hand cozies you receive with thier signature massage. They are dreamy!

I accept InSpa for what it is. When I want to get fully pampered and relaxed, I go to other great spas around. But InSpa at Southcenter has me as a committed client because of Tressie, my wax-​lady. She is consistent, personable, efficient, and skilled. And besides, there is only a certain amount of relaxation to be had before the wax is torn off, no matter where you go. There is a no-​tipping policy there, which I appreciated when I was trying other aestheticians to figure out who I liked best.
I started coming to InSpa when I was a poor recent college grad teaching high school, and quality service with a no-​tipping policy was what I needed. I stayed with InSpa out of habit, and have since started getting massages elsewhere. When Southcenter opened their location it was convenient for me after work, it was affordable for the level of quality I get, and it’s next to DSW.
They reward loyal customers with discounts on future services.

So, I walked through the door with Superfriend, she wandered to the counter and asked if there was an appointment for brow waxing available.
I plopped my ass in a wicker chair in the lobby (I am loyal to my waxer and was just gonna read a month old issue of Entertainment Weekly).
Superfriend was taken away a few minutes later and I managed to catch up on the shenanigans of Scarlett Johannsen and read all about the devastation of Anne Hathaway before they gave her back. What I’m saying is: that was a long fucking time to wax a set of brows.
Also, during the time I walked through the door, perused the shelf of overpriced candles and hand lotions, no one (not a single soul) asked if they could help me. I was completely ignored, a ghost.
My generally unkempt shopping appearance aside, there really is no excuse for a spa, especially a chain spa, to ignore the possibility of selling a facial, massage, manicure, and pedicure to the disheveled broad in the ripped jeans. Who needs it more? Me or that Stepford Wife over there? EXACTLY!
But, I was reminded why I am loyal to my waxer, get my nails done by a great lady who speaks minimal English, and can wash my own damn face.
Because those people give a fuck.

This is one of the newest InSpa locations. It’s on Southcenter Pkwy, just a bit south of the mall itself, and in the same strip mall as Nordstrom Rack. I had a lovely, lovely facial here today with a friendly and enthusiastic esthetician named Julie. I’ve probably had around 20 facials in my entire life at various spas in Seattle/​Tacoma and at spas while on vacation. This was the best experience thus far. I was relaxed and comfortable while lying on a massage table. The cleansing, exfoliating, and masque processes were efficiently done and very relaxing. Facial massage was WONDERFUL, the best I’ve ever had.
The REAL test for me with facials are extractions. (If you don’t know what I’m talking about, you don’t want to know). Julie did a great job at getting everything cleaned up with the requisite amount of pain, but nothing excessive. I really only have 1 trouble spot where it’s needed and it was clean and radiant when finished.
Reasonably priced and the no-​tipping policy is nice. The facility was very clean. I have a Deluxe mani/​pedi appt in a couple of weeks and will add to this review at that time.
As other Unilocalers have said, InSpa is not a high-​end spa atmosphere by any means. This is not the place for you if ambiance is a high priority. Otherwise, get thee to InSpa and clean yourself up! :)