JR Furniture

Having worked in customer service I know what’s expected. But when I walk in to your store and see 8 sales people sitting and doing nothing my first question is, «why so many?». Then when no one moves to help me… really? I just needed to pick something up. So as I’m walking back to customer service I pass a salesman on his personal cell phone hanging out on a sofa… looks at me and goes back to his convo. It wasn’t until ANOTHER sales guy comes over says I need help that he gets off his phone. I counted 5 salespeople on their phones not helping… WHY ARE YOU HERE!!!
Had to wait forever to get my couch because the guy helping me stopped all of a sudden without telling me.
Won’t EVER come back.

— Crazy saleslady, anyone? -
My husband and I were there to look for a sofa. The sales lady greeted us when we entered. She seems nice and she let us look around for a while, then she kept following us and telling us this and that about the sofas that we were sitting on. When we went to another section of the store, I was sitting on a sofa and there were two salesmen there. She saw them from way over at the other side, and she walked fast to them and asked «are they my customer or yours?». It’s like, what? I wasn’t even talking to them. Then when we were about to leave, she just came to us from behind and pointed to a random sofa and said «What about this one for $ 3xxx?» I just smiled and said we are still looking. We then left the store shortly after.
What can I say? She was nice at the beginning, but then she became very protective. she stalked us. and she tried to sell us random stuff. I don’t think I will come back to this store again because this commission-​based furniture store reminds me of Asian department store, which I dislike the most… They’ll say whatever to make you buy their stuff, but after you buy the stuff and come back home, you realize you have been brainwashed. lol
Btw the crazy saleslady has an accent and I think she’s blonde. I’ll just refrain from telling you guys her name, but I’m sure you will recognize her as soon as you step into the store since she’ll follow you around until you leave.

I went to JR furniture in a mission of finding a similar bed frame I fell in love with at another store. A similar and more affordable one that is. Well, mission was accomplished.
We were greeted by Anna, who was so knowledgable and friendly. I read posts from other reviewers here who said that the sales people were following them around constantly — I did not get that from Anna one bit. In fact, after showing her a photo of what I was looking for, she quickly showed me something similar, answered my many questions and would check up on us every few minutes. What I appreciated the most was that she did not seem pushy at all and found pieces that worked with my budget. If you ever walk into this store, ask for Anna!
For now, 4 stars for the great experience — after 3 weekends of searching, I finally purchased a new bed frame + mattress! I will update to 5 stars if the delivery/​set-​up process is also as good :)

I’ve been here twice now. Once a year or so ago and then today. Each time their sales people are following you all over the damn place and don’t ever give you any space. I get it. Sales people need to hustle but if I tell someone that we’re just looking, ask for their name and tell them that we will go find them when we have questions… is not an invitation to follow me all over the store. It’s really intrusive and does not make a person feel comfortable.
Will never be back.

Worst experience. Don’t ever buy anything from here. They took my order and told the furniture will be delivered in 2 weeks. After 2 weeks we got to follow up multiple times to hear that the model is discontinued. I have been told I will receive a call multiple times and all the times I have to call them to check on why they didn’t call me.
The store manager later told to come to store and pick up other model and he will adjust the price of it is couple of hundred dollars difference. After going to the store he is not even ready to keep up the word Instead he was saying he didn’t say that.
I will never recommend any one.

It’s been 2 weeks since we bought a Stanton power reclining top grain brown leather sofa from JR @ tukwilla and it has been amazing. Mac and Alena were very patient, not pushy and importantly pretty straightforward throughout. The sofa arrived in about 5 days which exceeded our expectation since we were always told that Stanton generally makes them from scratch and would take max 2 months, luckily this was in stock. Even though Stanton comes with 3 year warranty — we still got one from Eco that would protect us from accidental issues as well for 5 years — for peace of mind, dealing with power and good quality leather. Not 100% sure about Eco yet but will post about them in case we run into any issues — however we certainly didn’t want to go with Montage — after reading all reviews on Unilocal

Talked to a pretty friendly salesperson when I first arrived. But after trying out sofas and finding one I actually liked, it was impossible to get in touch with someone about purchasing it — or at least find out the price, which was not listed on the item.
I didn’t want to invest any more time, so I left and checked the inventory at a couple other stores, and then had a chance to read the reviews on Unilocal.Yikes! Enough to convince me to keep looking.

Didnt buy anything. Visited the first time but already has bad feelings about the place. Constantly bothered by a high pressure sales that is unknowledgable and rule. Price for the exact same piece of furniture is priced 5 to 10 percent more than another furniture store around the area… Guess this will be my first and last visit.

Browsed around but didn’t purchase anything. Pricing seems reasonable but the furniture seems hit or miss in the structure.
The sales man that talked with me was helpful and was helping me while others simultaneously and did a good job at balancing time between us both.
The place is a lot bigger than it seems it would be from outside. This is a large warehouse type of furniture store.

DO NOT USE THERE «ACCEPTANCE NOW PROGRAM» RUN AWAY QUICKLY. My mother had been on their furniture program for 9 months. The Furniture Cost A Total Of $ 2500. Nine months of payments @$ 252 dollars I was told I have $ 2052.00 left to pay which I have already paid a total of about $ 2022. Dollars which suggests I have only paid $ 300.dollars into the furniture in nine months. I ask the ladie for a break down of where my money was applied, she couldn’t answer. She proceeded to tell me they are owned by Rent A Center so this now explains the over priced furniture payments. she began to talk about rental fees and taxes, so again i asked for a break down and was told by here she couldn’t provide it. STAY AWAY FROM THE RIP OFF. THERE ARE SEVERAL COMPLAINTS REGARDING THIS COMPANY ONLINE. SAVE YOUR MONEY BECAUSE YOU’LL NEVER PAY FOR IT THROUGH THIS PROGRAM.

Long story short, My 4 to 5 week order somehow took 11 weeks and when it finally showed up it was the wrong color. I was so sick of dealing with them I just took what I had. Oh ya, they offered me a wopping 5% off my next order. HA «next» order. Its funny they would think I would place another order. My advice is go someplace else.

Managed to walk around the whole store and not a single sales person cared to offer us a hello or give us assistance looking for a couch set. Only after me and my girlfriend started griping over the poor service on our way out were we offered a hello and some assistance from Mac. Too bad this was too late and we were ready to take our business elsewhere.

Terrible customer service after the sale. Salesperson was good in helping find the right couch. I was aware of the month long wait for it to be built. 5 weeks later, I had to call to find status. They said it was delayed another 6 weeks at least. While I understand delays happen, I think they should have called to alert me to the delay. Once they have your money, they don’t care about you. Say goodbye to a potential repeat customer. Never again… assuming I ever get the one I paid for to begin with.

Decided to call ahead (before I looked them up on Unilocal here) and the salesmen told me than he had the same item I was interested at home. Funny thing was, when I asked him details about the item he didn’t know the answer and had to go look at the piece. If you owned it and it was so great, you would know the answer to the simple question I asked. Are the drawers on rollers or tracks. So he was a liar. I don’t deal with lairs and I can tell from these Unilocal reviews the obvious is usually true.

Update: We contacted the Lakewood location in regards to our refund, as we were told Paul would be in. Kristen was not in and neither was Paul. We have now filed a claim with the BBB. Once they take your money, they break promises left and right.

TERRIBLE — WORST PLACE TO BUY FURNITURE
On December 2, 2014, we bought leather love seat with matching couch and coffee table. One the delivery day, they tried to deliver entirely different love seat & couch. The coffee table was used with scratches and legs were all wobbly. Everything had to be sent back. On second delivery, they brought leather love seat and couch but we couldn’t believe that they didn’t cover up the love seat & couch while they were carrying it in the rain. It’s a no brainer that water will ruin the leather… As for the coffee table, they didn’t bring the coffee table at all. We waited approx. 3.5 months for the coffee table, but it was no where to be found. Finally, I had to visit the store yesterday to get the coffee table.

Incompetent salespeople, dishonest advertising, and the rudest manager we have ever seen. There are numerous furniture stores in the Southcenter area, most with a very decent level of customer service, but our recent experience at JR was shockingly sub-​standard and downright insulting. Save yourself the time and headache and explore the other furniture stores.

The wannabe salesman my wife and I felt with was an older man early to mid 50’s. He was rude, told us we didn’t know furniture like he did, and was just a condescending prick. We had went there to purchase a sectional and a entertainment center. Walked out of that dump. Seeing as the customer should be treated with respect since we are spending money customer service goes a long way. Beware of the grumpy old man.

I bought a couch here in July 2013. By December 2013 the couch had begun to come apart and the stitching became loose and was coming out in all places. I have no kids and no pets and barely sit on the couch. I looked back at my sales receipt and it stated there was a «warranty» on their products — what a bunch of crap. I called and a lady told me that their super great awesome guy who sewed the couches back would be calling me in a few days. Guess what?! No call (no surprise there), so I called again and was told the same thing — NO PHONE CALL. I don’t believe this individual even exists and I felt like I was told this to get me off the phone. JR furniture sells OVERPRICED JUNK/​CRAP that is not backed by any type of warranty. BEWARE — DO NOT BUY FROM HERE. There are a dozen other furniture places nearby that do not operate under these types of conditions.

DISHONEST SERVICE — ADDED TO THE MANY COMPLAINTS FILED AT BETTER BUSINESS BUREAU — AVOID THE TROUBLE!
Shop at Ashley Furniture instead — much better experience.
SEE 14 COMPLAINTS IN THE LAST YEAR ON BETTER BUSINESS BUREAU WEBSITE AND LOW B+ RATING plus REVIEWS BELOW ON SAME ISSUES FOR MULTIPLE CUSTOMERS. Takes money, delivers nothing, repeatedly denies refund which violates your SIGNED agreement.
In November I purchased furniture (chair, carpet, painting) and was told I would be contacted about a delivery date. I wasn’t contacted. When I called 3 weeks later I was told it wouldn’t be until Dec 31. 8 WEEKS TO DELIVER?!? Other reviews note the same problems.
Day before I wasn’t called about the time, so I called and was told it would be delayed again and would be notified of a better date. This was terrible — I ended holiday plans early and took off work to receive the shipment on the agreed date!
Another 2 weeks later, I still had not received a delivery date. I finally chose to pay the cancelation fee & stop the hassle. I was told I couldn’t — that VIOLATES THE SIGNED CUSTOMER AGREEMENT. I spoke with the manager on two more calls who kept saying I couldn’t cancel the order.
Finally I was told I would receive the refund.
Next 3 weeks I called 4 more times because they didn’t provide the promised refund. Customers don’t have the time for repeated calls about basic contract violations.
Each time the person who answers the phone after a long wait each time says, «I’m sorry. I’ve given your paperwork to our manager. I don’t know what else to tell you.»
You are sold furniture, not called about any delivery dates, wait MONTHS, are told you can’t cancel an order on multiple calls despite your signed paperwork agreement, and after the refund is finally agreed, you continue chasing. JR FURNITURE TRIES TO TAKE YOUR MONEY, BREAK AGREEMENTS, AND CHEAT CUSTOMERS. I felt stuck & didn’t know what else I could do. You can also report to Better Business Bureau — it’s quick & simple.
PAUL RAI LEADS A DISHONEST BUSINESS.