Lamps Plus

Bad customer service. Talked to a representative over the phone about a product I wanted to purchase that was in stock. Was told they had one (I needed 2) and that if I came in to order the item in store that I could ship it to the store and not have to pay shipping. I drove an hour in traffic to get there and order before store closing only to be told at check out that they are unable to ship to store and that the shipping is $ 200. What a joke thanks for wasting 2 hours of my night.

Tons and tons to choose from but sadly, nothing that really suited what I was looking for. But don’t take my word for it — people have different taste! I spotted sconces, floor lamps, table lamps, chandeliers, indoor lights, outdoor lights — even furniture and pillows and accessories.
I’m looking for mid century modern style table lamps and here there was nothing to be found. But I saw great deals, sale items, and was greeted warmly by a sales associate. If only I was looking for something else, I’m sure Lamps Plus had it. Glad I popped by to look!

I guess we didn’t look like we have enough money. Three sales associates standing around instead of helping us. Not often the wife says «let’s go, they obviously don’t want our money. » The other associate was helping another customer. We weren’t the first to leave.

Lamps Plus used to be dotted all around this area, but with the economic downturn many locations closed shop for good. This is one of the few that remain in this area, and they have done a good job at making it a must stop location for lighting needs.
Located in a strip mall the parking lot can be a little chaotic as people zip in and out. I would recommend people go to the light closest to the store and turn in there and go the back way. It is seldom used and makes for an easier path to the store.
The store itself is full of lights. They have chandeliers, floor lamps, table lamps, tape lights, puck lights, rope lights, gaudy lights that seem like from another decade, sleek modern lights that look from the future. They have a large selection of bulbs including a great selection of LED bulbs.
The staff here are very friendly and extremely helpful. The first time I went here it was fifteen minutes before closing, yet I was caught up talking with an employee about a particular type of light. Before I knew it as I was checking out forty five minutes had passed! Yet, no one complained. No one gave me the stink eye. They were as cheery with me as I left as they were when I entered. The next time I bought a bulb and it didn’t work. I went back that day and they exchanged it immediately, without even looking at my receipt. They were extremely apologetic, even though they really had nothing to apologize for! They truly are sweet.
And did you know that they have more then just lamps? They have decorative fountains and a good selection of bar stools as well as end tables!
I would highly recommend stopping by.

After looking in pretty much every other lighting store in the greater Seattle area, we made our way to Lamps Plus one recent afternoon. We were planning to install two overhead lights in our living room and had made a decision about what we wanted and how we wanted them configured. But, had, so far, failed to find quite the right thing. And, I was starting to get nervous as we had an electrician coming over to do the install just a couple of days later. So, the clock was ticking down.
At Lamps Plus, we found the exactly the right lights to turn our idea into a reality. We also found extremely friendly, welcoming, and helpful staff, who truly made us feel they were appreciative of our business. We happened to hit a «just about everything on sale» sale, which made their already reasonable prices all the better.
Looking around the store, I saw a number of truly fabulous lights and lamps that are not quite what we are looking for right now. But, you never know what the future will bring. And, we know we’ll be needing some additional (outside) lights in the not-​too-​distant future. Next time, we’ll definitely make Lamps Plus our first stop (and quite possibly our last as well).

AMBIENCE — A
SERVICE — A
PRICE — A
Today I was going to order online since there was a July 2013 special of $ 10 off for an order of $ 150 or more and free shipping. By chance, I decided to call the store and see if there were any additional discounts if purchased directly with store. The friendly gentleman that assisted beat the deal by offering me a 11% discount with free shipping!
woo hoo!
Pays to shop and around and «NEGOTIATE!»
“You won’t get it if you don’t …ask!“
Everyone I’ve dealt with has been courteous and professional.
Nice selections of contemporary and modern!
Have utilized their online chat where the online service rep. was very knowledgeable.
Also, in the past it was very easy returning products whether by mail or via the storefront, just ensure you follow their instructions and have the receipts.
I’m definitely a fan of Lamps Plus!

Great selection. Absolutely and woefully lacking any form of customer service. We saw some fans and fixtures we wanted but of the numerous staff no one would offer to help. We left without a purchase.

What a cool store! It really is a PLUS! More than just lamps. Some cool furniture. Nice outdoor selection of merchandise. Checked in on Unilocal & got 2 free lightbulbs. We were shopping for a lampshade & found exactly what we were looking for. :)

A really great selection, but they lose a few stars because:
*After spending an hour looking around and selecting a few lamps, they only had 1 left of each one we picked. :(We needed two for both of our bedside tables.
*While the service is friendly, they NEED more people on that sales floor. They just seemed so overwhelmed! I would hate that they lose sales due to not enough attention brought to each of the customers.
Overall, definitely worth a stop if you need a lamp of any kind. Our floor lamp which also doubles as a table is gorgeous and we love it!

I am only giving one star because we have to !! The Tukwila store help was sad !! The customer service team on the phone was worse !!! Rude is the nices word I’ll post !! Shop else where you’ll find better prices and a much better team of people to work with !!!

I’m being nice to give 1 star. The store DOES NOT even deserve it. Well, the store maybe, but definitely NOT the cranky sales lady who snapped at me because I wanted to buy something.
It all started when I thought of some lamps for the living room. We were in SeaTac visiting my wonderful sister-​in-​law and her family when we thought of going for a visit to check their store. I’ve been checking the Lamps Plus website and honestly, I like their stuff but going in to see the wares up close beats having to stare at photos online.
We were checking out the chandelier selections, very impressive. We had a great experience at another lighting store in Olympia a few months back so we were optimistic about this one, which had more selection. We walked until we got to the back section of the store where the «clearance» section is. That is where the aforementioned cranky sales lady came in. «That’s as is, no return.» she coldly said while I was eyeing a chandelier with no shade. I replied «Oh, thank you.» We went to the other side to check the table lamps. I liked one but there’s no price tag so I asked this lady who was practically stalking us around the store (major shopping pet peeve) if the one they had on display is in stock because I wanted a pair. I swear, she had this sour look and snapped «If you dont see any then we dont have it!» Lucky for her, I was in a good mood. We left the store immediately and took my business to Marshalls.

We are re-​doing our living room and have been looking at our options for lighting. With a new sectional couch, we wanted to try an arc lamp, and then a second table lamp for the side that would match (reasonably). We figured Lamps Plus would be the best place to start – good selection, great 1-​year guarantee for returns, etc. And so, we did. Thus began a saga of epic proportions.
The first time we went down there we were looking around and found two lamps that we thought would fit our needs. Mostly it was a pleasant experience; the lady that was helping us (tall, blond) was really friendly and helpful, but there was one younger woman that kept hanging around asking us questions and just generally being intrusive. They didn’t have the arc lamp in stock so we’d have to come back for it – okay. We spent some time looking at different bulb options because we wanted to make sure the lamps would work for energy efficient bulbs, and we got most of our questions answered. We also were told about a dimmer that can be added to the table lamp, which we had hoped was dimmable but the lamp itself wasn’t. So, we took off with the table lamp and a promise of being contacted when the other one arrived. So far, so good.
Until we got home. Where we discovered that the box had been opened before – it looked like someone else had returned it and it hadn’t been re-​packaged very clearly. Not only that, but it had a huge scratch on the front of the base. To make matters even worse, using the dimmer caused it to make a buzzing sound. So, the lamp went back in the box to be returned, and we decided to return the dimmer as well. But we weren’t super discouraged, and even though it’s a long drive (30 minutes each way from where we live) we had to go back for the other lamp anyway.
Stop two was a nightmare. The lady we had worked with the first time was working with someone else and we got the gal who had been pestering us before. But they must work on commission or something because she was really rude to us. She was short with us, and snippy about what options she had for bulbs (because we didn’t have the option of the dimmer for the side table anymore, we wanted to discuss other bulb options). But we managed to get out of there with a new table lamp, bulbs, and the arc lamp, and thought that would be the end of it.
No such luck.
First, the blond lady who we had really liked told us that it didn’t come with the three bulbs it required – so we spent $ 60 on bulbs – when the lamp in fact DID come with the bulbs. But that wasn’t the end of it. After my husband had spent at least an hour assembling the thing, it turned out the lamp was defective! So another hour of disassembling and putting it back in the box to take back down. And ANOTHER hour-​long round trip drive to basically just return all of it. We were so frustrated with the whole experience we just took it all back and decided to go elsewhere.
The saving graces were: 1) the first lady we worked with was decent; 2) the return policy was clear and honored, and 3) apparently the woman who took our return was awesome (my husband went alone that time). That’s why they get two stars instead of one.
Stay away from this place if you care about the quality of your lamps, but if you do go, be wary of the salespeople. Some of them are really unprofessional.

Service is like a million stars. That nice man who helped us offered to bring the lamp home, plug it in, make me some tea and fluff my pillow.
Okay, that didn’t happen but he was soooo nice and helpful.
The prices are all over the place, however. The sale prices are awesome, the regular prices not so awesome. We’ve been searching for a chandelier in all the hardware stores and finally came here to compare, prices were much higher on some items, and a bit less on a few, but the selection was much better (natch, it’s a specialty store, duh!)
My husband also picked up a killer deal on a fancy rug for me here and I got an amazing crystal-​looking deco lamp for basically free (it was 90% off)
awe-​some when you find something but pricey if you’re not being careful.

Lots to choose from for selection. They have sales here and there so you can essentially find a good deal if you wait for your item to go on sale. Not that many sales reps so it’s hard if you have a question or if you wait in line for help, it could be awhile. But when you do get help, all is friendly.

Pleasant, helpful, I returned two lamps in one week, because they didn’t fit… They still smiled and helped.
Roflmao nice people

We were in the market for new pendent lamps. We were going to spend a pretty penny for them since we knew what style we wanted and wanted to find something very close to it and not worry about the cost.
We came here a bit late on a Sunday evening. The selection is pretty decent, so we first walked around to check out the selections. A nice black lady behind the counter came out and answered our questions and was very polite and courteous.
We made it over to an area that had a good amount of lamps on sale. There was one particular lamp that we were interested in. The older gentleman that wreaked of cigarette told us we couldn’t get that lamp for the sale price ’cause the sale was over. «But you’re still open.» «Yeah, but the sale is over today. Come back next week for another sale.» We thought fine. We asked about another lamp and same answer as he ripped the sale tag off of it. For one, the place was not closed yet, and even if the place was closed and the sale was over, wouldn’t it be good business to keep the item on sale for good business? Strike number 1.
We sat down for a bit on the couches while we narrowed down out 3 selections. An entire day of looking at lamps and we were burnt. We just wanted to agree on a hanging lamp, be happy with it and buy them. This young white lady, probably in her mid 20’s kept reminding us that they were closing soon, in 7 minutes, in 5 minutes… WE GET IT, it’s the final countdown, but you’re not closed yet, stop rushing us. We didn’t say anything we just nodded our heads in acknowledgment. Strike 2.
We made up out mind on the lamp and in just a few minutes the girl was back with «We’re now closed. Please look us up on the internet.» As she walked us to the door. By that time I think we were annoyed with looking at lamps all day and her constant fauxlite pestering that we just decided to not even tell her that we were ready to buy 15 hanging lamps that would have meant roughly a $ 3,000 sale for the store. I hope she worked on commission and missed out on the money. I cannot stand fauxlite in a business setting or anywhere for that matter. Strike 3 and we’re out of there.
We took out business to Seattle Lighting.

Lamps plus is great! Their staff is very friendly and their selection amazing. Really competitive prices and lots of good sales. In addition to every kind of lighting imaginable they also carry some accessories and mirrors. They will price match and really do have a huge selection.

They have some awesome lamps here. There always seems to be some kind of sale going on. I bought two lamps (on sale) and might buy one more. I guess this makes me a lamp whore.
I love lamp.
Lisa Lampanelli’s last name has «lamp» in it.
They even have some pretty cool furniture here as well.
Lamps Plus or Lamps Minus? (Thanks DJ)
Zipzap Zubidy Bop!