Lumber Liquidators

This is the worse company i ever had to deal with.
I wouldn’t recommend buying from them.
I bought bamboo hardwood floors worth $ 11k from them. The one i got was too dark (almost black) so i went back and they saw it was completely different then what I ordered and said they can fix it with new batch. After waiting for a week. I went back and they seem to forget all about it and told me that that only comes in dark color now. And they even didn’t bothered to call me or inform me.
Then i asked for the refund. But there manager on duty told me he can’t do a refund. And there is 20% deductible for refund even it’s all there fault. Now I had to order something else from them and been waiting for another 3 weeks. Just really bad customer service and don’t wanna take responsibility even if they know it’s all their fault.
I might have a file a law suit against them just to get my money back.

Really small showroom, but a decent selection. Laminate, Maple, Bamboo… they got a few different styles and colors. Well lit so you can clearly see what the colors of the products you are looking at are.
The guy behind the counter looked at us when we entered, but didn’t say hello. There was only one other couple in the store. We browsed for a few minutes before an older gentleman said hello and offered to help us. He gave us some really good information and seemed to be really knowledgeable about the products they carried. Friendly as well.
Prices are OK. I honestly don’t know what is considered expensive for flooring cause I don’t know that much about it. They did have a sale going on as well.
We were just looking today, but might come back to buy some flooring.

This location is just east of South Center and right across the street from the Lowe’s. The showroom is small but the warehouse larger and most everything is in stock. A good thing to do is a combination of seeing the flooring samples in person and then ordering it online for pickup. It will state whether it’s in stock or needs to be ordered. Depending on your time frame needs. They sell various levels of underlayment, as well. Most of the higher grade underlayment is just for sound isolation if you are installing above a another level. They sell the basic underlayment which is fine for all other single level applications. It’s about 15% cheaper at Lowe’s or Home depot.
I’ve bought from two other Lumber Liquidators stores in the past. They were good experiences and I needed some flooring for my current house renovation project. I went online & found what I liked in the price range I needed. I went ahead, placed the order at around midnight, and drove over to the store the next morning.
As I drove up and parked I got a phone call from… the store. Wondering when I might be by to pick it up. I said I can be there in about 20 seconds. Uhm… In 17, 18, 19 seconds I’m at the counter «here to pickup & pay for the items». The whole process was quite smooth. You drive around back and they bring the flooring out & load it for you. Wood flooring is quite heavy, I needed two trips for this load, due to the weight not the volume. I was expecting this as they tell you the weight of your order when you purchase it online. So, they load half of it & I say I’ll be back in less than an hour to get the other half.
When I returned there was some confusion during this portion of the experience in which another customer & myself were waiting for 20 – 30 minutes or so to get our orders. I don’t know if I was supposed to go back to the front counter or wait at the loading dock. They don’t allow customers in the warehouse area, so if you need to back to front retail store you have walk all the way around the building. Once that was sorted they loaded up the rest and that was that. That was the only glitch. They have a 30 day return policy.
The flooring was installed and went in quickly with minimal waste. This was one of the morning star Bamboo flooring that clicks together & floats on basic underlayment over a basement level. It’s been a few months now & it’s looks great. Good selection and prices. Especially the ever present sale prices.
Hope this helps.

I’m a hard critic and this place surpasses my standards.
The outstanding price on the laminate I picked out is really why they shine as a company. As for the Bellevue store, in particular, I worked with Giovanni who was able to answer all of my questions while juggling a phone call and other tasks. He was able to stoop down to a friendly level as I was joking around with him and talking about our backgrounds and ethnicities. Better yet, he remembered my name and my Fiancé the second time I showed up (even though she wasn’t there). Pretty personable experience.
The store itself is fairly small but holds a ton of supplies. They had well enough stock for everything I needed, with the exception of 1 item. Giovanni was able to order the item for me and have it shipped free of charge. That’s awesome service!
I would do business with these guys again!

I would have given this place 5 stars until they had screwed up on my order. We had purchased our floors two weeks in advance before the contractors came to actually do the work. When the contractors came to do the project, half of the materials were not included. We ended up losing two days of getting our flooring done, now we have to wait for another week to get the rest of the materials sent to us.
When I went back to Lumber Liquidators, I was told that I was getting a discount for the inconvenience. After I paid for the additional materials, I looked at the receipt to see where the discount was applied. I couldn’t find it! It wasn’t until I went back to ask where it was applied, is when they gave me the discount. The store manager that helped me was really understanding and truthfully, I felt bad that he had to deal with the mess the previous sales associated left us with.
Now I am currently going back and forth with the contractor, about pick up and, now I have to pay an ADDITIONAL $ 250 to remove my base boards/​trims. I’m literally over it… I just want my floors done already!
OVERALL… I gave them 3 starts because the prices for the floors WERE cheaper than the competitors!

We had a great experience with the installers that work with Lumber Liquidators. Mikael, Vlad and Leo where true craftsmen who seemed to enjoy the work and had pride in their finished product. Midway we scratched the floor and they quickly fixed it for us. They fixed a broken stair before installing the wood as well. We couldn’t be more pleased with their work! Great job guys! It was fun to work with you.

We did not purchase any flooring from Lumber Liquidators Tukwila because we felt the Sales Associate was not knowledgable. He was not aware of sales, how to order flooring we wanted and differences between installation.
Sales Associate said they did not have the color of bamboo flooring we had picked out at a previous Lumber Liquidator outlet and could not order it.
Sales Associate did not acknowledge upcoming national sale that we had the flyer for (this was also given to us from another Lumber Liquidator Outlet). The flyer showed the bamboo flooring being on sale and the associate didn’t even read through it and said there was no bamboo flooring on the national sale.
Sales Associate offered no real understanding of the difference between click and nail down flooring.
Sales Associate said they only had a 1-​year warranty on installation.
We went across the street and got a 5-​year installation warranty on flooring, 35-​year warranty on the flooring and discount on the flooring we wanted. We got all around better customer service.
In today’s market no one has time for poor customer service and other places want to EARN your business and will go the extra mile.

I have been in the home improvement industry for a long time. So when it’s time to do something in my own home, I check everywhere out. I shopped for flooring for about a month, probably went to 10 different locations. Next time around, I will just come here and stop wasting my time. The people were friendly, answered my questions, and I got a great deal. Definitely worth a trip.

This place is great. I had some flooring issues and the team here was so helpful. Went above and beyond to try to help my weird requests. I would recommend them to anyone!

We recently decided to get rid of the carpet in our home. At the end of the day we decided on getting bamboo flooring. We have consistent humidity in our home, it’s stronger than most other woods and it is environmentally friendly as it requires a fraction of the time to regrow than traditional hardwoods such as oak or maple. We struggled with determining where to get the wood floor we desired. We tried Lowes and we tried Home Depot and we tried some local stores in Issaquah… they were very expensive for a similar product. Then we went to Lumber Liquidators.
Below is the price comparison for Strand Bamboo:
5/​8″ x 3.75″ Lumber Liquidators: $ 3.29/sqft
½″ x 3.75″ Home Depot & Lowes: $ 4.99/sqft
3/​8″ x 3.75″ Local store in Issaquah: $ 6.xx/sqft
Now, I know what you’re thinking… quality must not be as good, right? Actually it’s equivalent. It’s one brand from one mill with a 30 year warranty on the finish, same as everywhere else.
The best part was their installation. Lumber Liquidators partners with HSS, the same people who run installations for Costco and other retailers & wholesalers. HSS deploys local independent contractors to the job site, who are licensed and insured, then stand behind the installation for a year. Not only am I saving money, but I’m helping local contractors obtain work.
If you are interested in replacing your carpet with wood flooring, it’s imperative you at the least go look at Lumber Liquidators. They have a grand selection of a variety of species as well as laminates. They only sale flooring and flooring products unlike the big box store and their installation is competitively priced.