Pacific Pulmonary Services

Where do I start? With their taking 4 days to fill my doctors original order for oxygen? Their questioning whether my doctor actually placed the order on Thursday which they didn’t fill until the following Monday? With their now telling me they don’t have standing orders so I need to call each week to have my oxygen supply replenished? That when I do call I’m told a tech will call me back letting me know when a delivery will be made? Waiting for 3 hours for a call back before I call again? Being told to calm down when I become upset over waiting for the call that never came? Their wanting me to be home at the time of the delivery so I can sign an invoice which means I can’t go to the grocery store for food, the pharmacy for medications or go for badly needed walks until Pacific Pulmonary arrives?
It seems to me Pacific Pulmonary Services has got things backwards; they’re not the customer I am. If a customer is upset don’t tell the customer to «calm down», work diplomatically to defuse the situation.