Pearle Vision

The clinic makes its own copays. When I told them my copay was $ 10 they proceeded to explain that the $ 25 was for a processing fee. Whoever heard of a processing fee to Bill insurance?

I’m new to Unilocal.I signed up just to write this review because I wanted to warn people about this place. I don’t think there is an option for ZERO stars. But if there was, it would be zero. They are absolutely awful here. I won’t go into great detail but I was loyal to this place for years and each time I was screwed over somehow. I just accepted it because i just would go to do yearly eye exams and that was al. Today I was treated so terribly with everyone giving me different information. Inconsistent, inconsiderate and utterly UNACCEPTABLE. I left in tears of frustration. DO NOT GO! … You’re welcome!

Dr. Ma is a B****! rude unprofessional and incompetent. She was cold and rushed and I was the first visit of the day. My insurance at the time covered very few offices so I ended up there. She started out by telling me I picked terrible insurance and no one ever reads the fine print. Yeah the part that says you will be sent to this waste of the earth’s resources. And if I could read the fine print I would not need vision care. She had me look in a machine and declared that was my exam and flung a prescription at me. No retina exam which I have to have yearly. No dilation, no refraction, no slit lamp exam until I asked for one. She told me I should be wearing glasses all the time and demanded to know why not. Probably because I have ²⁰⁄₂₀ vision uncorrected post Lasik. I just sometimes use readers and I had noticed my eyes were sore after a day of computer use and she had no suggestions for that other than flinging a prescription for glasses at me. The glasses section of the business informed my my insurance only paid a portion of the frames and at their prices was ¹⁄₃ of the price. The clerk was appalled that I did not get glasses. First of all I did not believe Dr. Ma, second I did not trust the prescription and third if I did not glasses I could go to Costco pay out of pocket and save over $ 200.
I paid out of pocket to see an MD and found I not only do not need glasses but should stop using the readers because I don’t need them even the lowest strength. My eye discomfort is from dry eyes.
I think Ma is a quack and should be reported to the State.

This was my first time having an exam by Dr Vu. She was professional, thoughtful, and made the whole process easier and more comfortable for us nervous types. I highly recommend getting your eye exam by her. I will definitely come back.
The staff at Pearl were all friendly, professional, and helpful. The overall experience was very positive. Margo was most helpful and knows her job well.
This is the best place to get your glasses. I like to buy most things cheap, but when it comes to glasses they become a part of your face; you want something that works well, feels comfortable, and looks good on you. This is the one time not to go cheap.

Dr. Kent and Alan were amazing to deal with which is why this place got even two stars. I was in there picking out glasses and the lady Margo was being so loud and obnoxious making fun of another lady for stressing out and saying if the other lady had nearly as many things to stress out about as Margo did she would go crazy. Very awkward and unprofessional. I called later in the week to see if my glasses were ready and of course Margo answered. I told her I was just calling to see if my glasses were ready and she literally laughed at me! Then said «uh well did we call you saying they were ready yet?» I told her no I was just curious and she scoffed and said she would check and wouldn’t you know it my glasses were there and I had not received a call and she picked up saying oh they are here but we have just been so busy that’s why you haven’t got a call yet. When I went in to pick them up she was just as unprofessional telling other customers «there are only two of us you are going to have to wait» when people were just letting her know that when she was free they needed help. She made that place miserable and I feel bad for the people there who have to bear working with her. On a Positive note though Alan was awesome and dr Kent was amazing as well. I would go back if I knew I would only have to work with them

I am a Deaf person who entered here a week ago and the tall creepy man who was lazy and sat in his chair the whole time I was there, talked behind my back from his chair so I understood nothing, and he also just stared at us the whole time while trying frames.
IF you dig twilight zone experiences, you found your place!

I’ve gone here for the past 4 years and today was the worst experience I’ve had. I’ve never had a problem with Dr. Ma until today. She has always been very straight to the point, prompt, and wasn’t friendly but whatever, she got me in and out quickly. I came in to order contacts this morning when my last contact broke on me. I stated my problem and one of the sales person helped me put an order in.
I came back to explain to Dr. Ma that every time I’ve ordered contacts from them and needed one because it was an emergency, they would ALWAYS give me a trial pair to wear until I got my new contacts. I talked to Dr. Ma and she said they would never do that and she couldn’t help me out with that. She acted like she couldn’t care less about how I needed contacts. When i’m practically walking around blind and you, my optometrist cannot provide me with even one left contact to hold me over for 2 weeks (because that’s apparently how long they take to get me my contacts,) that’s ridiculous.
I was so damn frustrated so I told them to cancel my contact order because I might as well try to get them sooner than 2 weeks. The sales lady looked at me like I was crazy. She said, «this prescription, they don’t have anywhere for you to get soon.» THAT’S HILARIOUS. I went to 1−800-Contacts and ordered them for less and paid extra for shipping, and guess what? Added all together the contacts + next day shipping only cost me $ 3 more at 1−800-Contacts! That sales lady was so rude to me after she finished doing the void for the sales.
The customer service that I experienced today was utterly unacceptable. Even if they couldn’t possibly help me at all, they should have provided me with another place to go to so I can get them ASAP because I was walking around not able to see much of anything. Sure, it’s my fault for not having glasses as a back up and I should have ordered more contacts before I came down to my last pair, but they’ve always been accommodating to me before. Needless to say, I’m never stepping foot back into this place. GOOD RIDDANCE.

I agree with all the negative reviews of this business. The doctors were condescending and tried to sell me the most expensive everything (glasses, contacts, solution, etc). Their services were also very expensive. Much more than my very good insurance plan would cover. I went to Pearl twice. I will NEVER go back.

Dr. Ma is rude, stubborn and lies to get her way. Like a typical liar, when you challenge the lie she backtracks and blames others to get out of it.
My experience here started a year ago in June. I was very happy with my 2 week-​wear soft plastic contacts that had been prescribed to me at a Pearle in Chicago. When I had an appointment with Dr. Ma in Tukwila she explained that plastic contacts are being phased out and that my Chicago Dr. was probably selling me old stock. (New boxes are still being sold on
but it is true that they are being phased out.) So she recommended silicone contacts instead. Within a couple of weeks my eyes were red, dry and irritated. We spent a few weeks trying samples of different brands but the problem persisted. Every time I suggested that possibly I had an allergy or sensitivity to silicone contacts, I was brushed off.
By September, Dr. Eslami, also at the location, wanted me to come in for another appointment, which they charged me $ 50 for. He looked at my irritated eyes and was concerned that I could have an infection so they sent me to an optometrist. Dr. Eslami made it out to be an emergency situation and got me an appointment immediately that day, telling me that I could lose my vision if this continued. The optometrist determined that I did not have an infection but prescribed me steroid drops to reduce the redness and recommended that I wear my glasses. He diagnosed me with keratitus (inflammation) and redness of the eye. Within two weeks my eyes were much better.
So I went back to get contacts from Dr. Ma and she denied me! Suddenly she noticed that I have bumps under my eyelids from wearing contacts for so many years and would not prescribe me contacts, saying that the bumps would worsen and I could go blind. She also kept insisting that I had an infection before, even though the optometrist had said I did not.
I decided to spend money out of pocket and go back to the optometrist for another opinion. By this time it is October. They determined that the keratitus had improved. They agreed that I have bumps under my eyelids (mild papillary conjuctivitus) but that it is very common with contact lens wearers and that I would not go blind from it. In fact, they laughed at the suggestion. They did recommend that I reduce the amount of time per day that I wear contacts though. They informed Dr. Ma that I could be prescribed contacts again.
I start driving over to Pearle and call on my way to make sure I can be seen. Dr. Ma tells me that the optometrist told her that I would have to wear 1-​day contacts. I challenge her because I was there when they called her and they never said that. By the time I get to Pearle she has changed her story. She, herself recommends that I use 1-​day wear contacts. She tells me that I have a limited amount of time left that I will be able to wear any contacts at all and within a few years I will have to wear glasses for the rest of my life. So, I agree that I should wear 1-​day contacts even though they are significantly more expensive. (Since then I went in for a lasik consultation and they said that while my eyes may eventually feel dry from the bumps, I should be able to wear my contacts for many many more years until I am ready for lasik.)
Fast forward to this June. I call to order more contacts and a guy tells me that I could order as many contacts as I want and that I don’t need a yearly appointment. Great! I don’t have to deal with this ordeal again! But that I should wait a week for my insurance to kick in. A week later when I call, Dr. Ma tells me I need an appointment because my prescription expired in June. What?!? She didn’t actually prescribe me contacts until October last year! After a futile attempt to argue this point, I tell her I am going elsewhere for my eye care needs. She got very rude and told me that whoever that guy was on the phone, she will have a talk with him because it is illegal to sell more than a year’s worth of contacts. She also mentioned the infection (that I never actually had) and told me that she needed to check my eyes to make sure that I had no loss of vision but that it didn’t matter anyway if I was going to go to someone else.
Save yourself a lot of trouble and money and go elsewhere for your eyecare needs. Dr. Ma is unknowledgeable and unprofessional. She will waste your time and money and scare you into thinking you might go blind, all to boost her own ego.

I’ve been with this location for 10 years now and I never knew why people put bad ratings till now. They have always been a little pricey but after today’s experience I just realize how much of bad service they have I always had them Price match with Costco for contact lenses and they actually even offered me to price match when I first started ordering from them but when I called in to order they said that my prescriptions had changed to stigmatism which is fine so it’s a little bit more but they won’t do price match they will only give me a 10% off which doesn’t make any sense because they have always done price match. She I can’t pronounce her name had no reason but to keep saying that her manager said so but there was no valid reason on why they could not price match anymore when I’ve been a loyal customer for over 10 years and now that they just decided not to do it anymore and she was being rude as well well they just lost a loyal customer I’ll just go ahead and go to Costco.

They’re open longer than most clinics but I was really disappointed in the service. The glasses took 2 – 3 weeks to be ready and when I picked them up they had put in the wrong lenses but charged me for the poly carb and anti-​glare lenses. 3 weeks later they had the correct ones ready.

Worst place ive ever been in 20 years of dealing with optical. Bought two pairs of glasses and the prescription seems off and the safey glasses I bought for work have to be adjusted every week in order to stay on my face. They seem to act like its normal to come in and get your glasses adjusted every week. Hundreds of dollars wasted… dont go here.

This place was extremely unprofessional. The doctor at the time was apparently filling in for the normal doctor. They didn’t have the contacts I needed at that time, so they said they’d order them and call me when they were in to schedule my fitting. It was over a week and no call, so I followed up and sure enough they were there already.
Went to my fitting, the same fill in doctor was there and they couldn’t find my prescription so the doctor asked me if I remembered what the prescription was (how would I know, I’m not an optometrist). She ended up making some notes about my Rx on some post it notes, pretty unsettling. They wouldn’t give me a copy of my prescription, although I don’t see what the issue would be of writing a new one; that really irked me because now I’m almost pigeonholed to order my contacts from them.
Anyway, the only caveat was that the optician that guided me through my contact fitting, Brian, was very helpful and nice.

Karin Ma is not affiliated with Pearle Vision, it is a space for rent optometrist. I went in early for a 330pm appointment. They didn’t know how to process a vision plan because Karin was on vacation and nobody does billing. Karin also doesn’t send bills, so you have to pay in full on the spot like a grocery store. No billing system or computers, what kind of business is this? After 30+ minutes of fruitless scrambling by another employee, I offer to pay everything upfront on credit card, at which point the 400pm client comes in, and she tells me she has to take him instead of me and I can come back at 5pm… because he had an appointment. So did I! She said he booked it yesterday and I booked this morning. Apparently that’s all it takes to blow me off. She further defends saying it’s not my fault I’m not a billing person so you can come back later when I’m free. Thanks for wasting my time and treating me like trash. I hope you go out of business.

First time patient at Pearle, and would NOT recommend to anyone! First visit with Dr Ma was choppy. She was rushed between appointments, was not welcoming or warm. During my 20 minutes with her, she was still rushed, her bedside manner left MUCH to be desired and she told me she thinks I have an eye condition, in her 9 years of practice has only seen 7−8x and if not treated immediately I could go blind. HUH??? That kind of news, I would have softened it a bit. This was extremely upsetting and nerve racking. I called the specialist right away, worried for 2 – 3 weeks until I could be seen by the specialist only to find out that this is NOT anywhere near as serious as Dr. Ma described. It is a bit of an unusual condition, but nothing rare about it. And I will NOT loose my eyesight as quickly or ever as Dr Ma said I would. I called to follow up on my new prescription glasses, which were late getting in. I called 2x after that to follow up with Dr. Ma and was told a hand written note/​message was taken that was never relayed to Dr. Ma. Second follow up she was out of the office today. The 3^rd follow up she was on vacation for the week. When Dr. Ma just called me now after her vacation last week, she is now telling me I’m «6 months late» from my original appointment. I corrected her on the phone and said it had only been 4 months. She wanted to argue until she counted the months on her hand and then agreed. I would not recommend Dr. Ma to ANYONE her bedside manner is icy cold. Now she «offered» me to pay another $ 89 for a follow up appointment basically starting completely over after the specialist she recommended confirmed her prescription for me was not strong enough.

I won’t use them again. I went there to get glasses for my son. We already had a prescription. We just wanted more choices than our eye doctor had. The glasses arrived faster than expected. We went to pick them up and the man helping us made no adjustments. My son said they felt okay, but the man didn’t check anything. I looked at where the arms were hitting his ear. The man said «if they aren’t bothering him, I wouldn’t change anything.» That seemed odd. My son has had glasses before. Our regular doctor checks several things to ensure a proper fit. As soon as we got home, my son leaned over to pick something up and the glasses fell off. We aren’t going there again. I’m really annoyed at the lack of service. Hopefully our regular doctor will adjust them. I never want to step foot in a Pearle Vision again. They wasted my time and my son cannot wear his glasses.

We really love Dr. Ma. The office staff is polite and helpful, and our appointments are always on time. They accommodate our entire family of four easily for back-​to-​back appointments. The store has a wide variety of glasses, though many are quite high end and expensive. I’ve purchased two pairs of adult frames there and one pair of children’s frames. We’ve had no trouble with prescriptions being wrong or incorrect. I may start purchasing the children’s glasses online though, as the frame prices are pretty high for kids IMO.

2010: My Dad needed new specs after surgery. IMO: They needed business and rushed him to get in for an exam too early. They did exam, ordered, prescription was wrong, gave him dbl vision, they reordered, it turns out the exact same lenses AGAIN… so we wait for the order again… his vision still isn’t correct w/​what they ordered. Long story short, he is tired of their incompetance and is wearing the glasses he got back in the 90’s. A total waste of his time and money, my time and gas to travel to his city for appointments. Save yourself a headache, do not go here.
Edit: In talking w/​corp office, they HAVE corrected a $ 50. bogus charge that they were bullying my dad to pay. I also found out that the ENTIRE crew has been revamped, new DR., new GM etc. Hopefully this will help any future customers get better service & to recieve correct prescriptions. The kind folks at corp. were shocked at details of how Dad was treated & are trying to correct some of it.

Dr. Karin Ma is fantastic! I arrived 10 minutes early for paperwork and was taken back at exactly 5:30 PM, my appointment time! The eye exam was thorough, but fast. She had no issues answering any of my dumb questions (I haven’t had my eyes checked for 8 years).
One of the best parts was that after my copay, Dr. Ma explained to me that when I received my EOB from my insurance that even if it said I owed them money she would write that cost off to encourage me to come in yearly for an exam! How awesome is that?
The staff was friendly and quite eager to help me choose my frames. I wasn’t pressured into the expensive racks of frames or to pick the most expensive lenses. Basically they let me make my decision.
Not only was the service fast and efficient, my glasses were ready the next day and adjusted perfectly when I went to pick them up. Thanks Pearle :)

I used to always go to Pearl Vision, but when I switched jobs, I switched insurance companies. My new career opportunity sent me into a stressful frenzy with my new opt.; he made me come in for my exam and get «trial lenses» then made me come back in a week. Then I was told I needed to come back a third time and pay over $ 200 for color contact eye exam… I have never heard of such a thing. I was nearly in tears!
I decided to just take my exam back to Dr. Crockett and I was in and out of there with my color contact prescription! I was only supposed to get a fitting but he did a whole new eye exam, just to be thorough! I love him! He’s super duper nice. I’ve purchased contacts from them once, but discovered
with awesome consumer coupons — they’re pretty awesome too :).
I totally recommend Dr. Crockett’s service!