Petco

Most of the people there are very helpful. My only complaint is that they change inventory a bunch and do not have any signage letting us know things are being discontinued.

DON’T COME HERE FOR A GROOM JOB!
The gals are unprofessional, rude, & abusive towards the animals. Never, ever coming back! They don’t even deserve 1 star for the haphazard job they did on my Schnauzers. They didn’t even do their ears, heads, & paws! Very bad.

We’ve been taking our rescued dog to classes here with Shelia. She is absolutely wonderful! I can’t say enough good things about her. The staff is great to interact with and has very good suggestions. You can tell they all love animals. Our pup has had her toes clipped and everything has gone very well. She was timid and fearful at first, but they worked with her and now she willingly goes. Everyone has been great!

It’s Petco so you might think they are pretty much the same wherever you go right? Yes, they all have the same items in the store but a lot can change based on the customer service you receive.
This Petco has great staff who were more than willing to help me with questions I had as well as help with a return. My mother-​in-​law was recently visiting and bought a retractable leash for Pugsly. It broke after less than a month of use so I decided I would try and see if I could return it. I explained my situation to the manager and he was very understanding and allowed me to exchange it. I was very surprised at how cooperative they were with this but there was one worker who was trying to tell me there was nothing I could do without the receipt. I asked to speak to the manager and he seemed to be more understanding.
They didn’t have the leash I wanted at the time so they gave me a credit on a gift card. I liked how fast and easy this was. I gave had some issues in the past with some other smaller stores not wanting to exchange or refund something in cases like this. This was a pleasant surprise and a very positive experience. It’s good when things work out like this.
Thank you for your understanding and great customer service. I appreciate it.

I really like this petco. For one its tidy, neat, and clean. The employees were nice, fast service, and they answered all my questions.
My experience here was splended and I would definitely come back and shop.

I love this Petco location. My review is focused on their grooming department. I’ve been going to Petco to have my dog bathed, groomed and nails cut and filed for over 6 years. Depending on where I am I bounce between this location and the Petco in West Seattle off California Ave. Both great facilities. The groomers are so gentle with my dog and she loves them, they usually quick but are great about setting expectations with you regarding how long they’ll be so you can go do something else or run errands if the wait will be long — which I appreciate.

I’m usually not a fan of the big chain pet stores, but I have to give this one props. Its clean, well maintained, and the fish I saw mostly looked to be in good health. Certainly nicer than some of the independent fish stores I’ve visited recently.
While I still prefer to support the indy shops, I don’t have a problem shopping here at all.

Their fish are really interesting and they always have a pretty nice selection. the staff is super friendly and attentive. I don’t like petco much but they do let you know about all the warrantees before you purchase the product which is big for me.

I came in with a friend to just look at the animals. This Petco is bigger than most, had friendly employees but most importantly, the animals were well taken care of.
There are a lot of fish to choose from, more so than at most pet stores. We noticed one of the tanks was leaking out of the bottom! :(We told an employee right away who thanked us and said he’d look at it soon.
They had few varieties of mammals available and cockatiels were the only birds for sale.
There is a large selection of items to purchase. They also have grooming available.
I used the ladies room which really needs to be cleaned. The door and walls are super dirty.

i have 4 huskies. I have been to multiple different petsmart and petco locations as well as private groomers. I was HORRIFIED by what I saw a groomer at this petco doing to a husky/​malamute. As i walked into the store there was a loud Unilocaling noise coming from inside. As I entered my eyes were drawn to the left where the groomers are on display grooming the dogs. There was this brunette groomer with a long pick like brush yanking at this poor husky who was obviously in pain. She was rough with him to keep him on the table and was yanking so hard that he was likely bleeding under his fur.
if you take your dog to this place for grooming please stop by to see that yours is not being treated in this way. There were multiple people that were talking about what was happening in the store. I was not the only one that was disturbed.
I did tell the manager of petco while i was there and he did walk in to «talk» to the groomer. But as i walked out she was still «hacking» away at this poor dog.
I understand huskies hair is hard and to get through. I brush my own dogs and pay to have them groomed. But with the proper brush there is no reason a dog should be in pain while being brushed. Nor should the dog be bullied to be on an uncomfortable metal table.
Maybe not all the groomers are this bad but i would want to be warned so i could stop in to make sure my dog was not being mistreated.

I took my german shepherd puppy (6 months) for grooming. First you have to bring documentation stating that your pup is up to date with vaccines which I did. All I wanted was for my gsd to be bathed, ears cleaned, and his nails trimmed. The lady quoted me that it was gonna be $ 40 but told me since it’s my first time they will give me $ 10 discount.
Still pricey but I went anyways because I cannot trim my dogs nails (it’s black). They saw my pup and charged me $ 23 instead because he was still a little puppy. It only took about an hour and a half (actually an hour) and my puppy was clean!!! Ears were super clean (did not have good experience with petsmart grooming because they didn’t even clean his ears) and his nails were trimmed. They couldn’t grind his nails smooth because after the first paw he apparently flipped lol–
I kinda knew that. My puppy gets very anxious if I’m not there so I did warn them. Any Who they managed to cut his nails and that’s all I care about. Great service, good staff! Everyone was very nice– I always have good experience there. The lady who groomed my pup was Victoria and she did an excellent job!!!

Its your basic big box pet store. Decent, has what you need but nothing super amazing stands out.
The staff you can tell really love animals, or atleast all the ones I have interacted with. Might not all be the smartest but they try.
Have a good variety of all the pet products. We come here for our super picky cat’s food. The price is better here then other places.
I like that its one stop shop for your pets. They have everything food, accessories, toys, treats, cages. And depending on their variety of the day you can eve find some animals to adopt. Mostly fish, small reptiles, birds and small fuzzy animals.
I will say their fish selection is actually not as great as I would like but probably for the best since I ended up not going with my impulse buy of getting one for my daughter.
They do have pretty good deals. Prices seem cheaper then other pet stores. And luckily when ever I come the lines are never long.
Also have grooming, and dog classes.
And watch out depending on the day they have dogs and cats for adoption which could be a problem because they are all so cute and in need of a home!

Fish selection is and has been very weak. The new Renton Petco. And pet smart across the street are better. Although I always reccomend local businesses such as Sierra Fish and Pets and BD Aquarium and midway
Edit: Petco has gone through what seems to be a great customer service strategy change. The selection of products has improved greatly since my original post.
Went from 2 to 4 stars.

RUDE! If I could give 0 stars I would! This was and is my first and last time coming in for grooming services.
First of all the lady Amanda never asked if we needed help or what we came in for. She just took my dog by the leash and pulled him so hard his collar and sweater came off. (He’s a pug so by pulling him like that could have popped his eyeballs out) He then ran behind me and she grabbed him and he had a terrified look on his face.
She then told us to leave and come back in a few minutes and we were beyond confused. When we got back she just handed us a paper and told us to pay at the cashier. Apparently she just trimmed his nails? Which isn’t what I wanted done…
When we came back for him she said that my dog probably had to poop because he «a little turd came out» He never does that unless he is scares.
I was beyond mad by this point and just wanted to leave. She was lucky my friend and I did not ask to speak to the manager.
I called my dog and started to leave and she stopped me asking if I called my dog «Trooper» which is his name. She then said she said «This isn’t Anjou?! You said this was Anjou! I asked if this was Anjou!» And I looked and my friend and she and I both knew she did not ask us anything. She then followed with «I could lose my job! You guys said this was Anjou» which she should be by the way she treated my dog and her horrible customer service.
Never coming here again. Hire some people that know what they are doing. No dog deserves to be treated that way.

I always come here to get my pomeranian, Mojo, groomed and they always do a fantastic job. I came here the very first day that I brought him home from the shelter. He was a mess! Long, nappy, stinky fur and poo stuck on his butt :(I couldn’t find anywhere that would take a last minute appointment OR had any openings for that specific day but their grooming salon at PetCo tried their best to fit me in and they did. When he came out, he smelled and looked great and we always receive compliments on how cute he is whenever we leave the salon and the weeks after until his next appointment :) they’re really courteous and they really cater to whatever you want. Mojo has separation anxiety so they really tried their best to work with him even though he gets yappy and cries when we leave. When we come back, they make sure that his fur is just how we want it and nothing less. For the full service (cut, groom, wash, etc) it’s a pretty reasonable price. Overall, they’re a really caring staff that does wonders on my dog and I always come back to them!

Staff were knowledgeable with helping me pick out the necessary supplies when I was adopting my rescue dog. Make sure you see the manager Josh before you fly with your pooch. He knows all the necessary requirements for a kennel that will be approved by the airline.

I like petco because they have good deals on treats, but like all corporate pet stores things are mostly overpriced. The staff is really friendly here and they love pets! Clean and organized and it actually smelled good in here the last visit we had. But overall I think this place is cheaper than Petsmart.

Friendly and pretty knowledgeable staff, the store was clean and well stocked and maintained, I don’t know what else you would ask for.
They only had one kitten there for adoption and the other 7 cubbies (that she was not in) were actually pretty dirty, which made me a bit sad and squeamish.
The store was super deserted when my husband and I were there, but besides that, it was your typical big box pet store.

I had a short but very informative conversation with an employee here who helped me out considerably once I saw they did not carry the food brand I desired.
She did not push their brands beyond an honest comparison. Not finding what I came in for, I would have left with nothing. But because of her I purchased a few items that were just «nice to have». Her employer should be proud.
Not all stores carry all brands, of course. I wish they carried the food my dogs have grown accustomed to, but for anything else I’d go back even if it was a bit out of my way.

Love the doggie treat buffet– I get them for my mice though I bet dog owners would love it too!
Pros?
–Cheaper on average than PetSmart
–Online deals
–Doggie treat buffet
Cons?
–Not the smartest with their animal knowledge/​care (but not many large pet stores are)