Sports Authority

How about this for fantastic customer service? I got a message on Unilocal a few days ago from Laine M., a self-​admitted employee at this place.
This message wasn’t a «sorry you had a bad experience. What can we do to help?» sort of message. He basically said that I was overreacting and that I am dumb for, as he framed it «complaining about 4 dollars».
I noted that the 4 dollars was just a small part of an overall experience that wasn’t isolated to the one visit that I was reviewing. He came back with more insults today.
So, I guess that I was wrong. I didn’t think that there was a Sports Authority employee that had the energy to respond to a customer’s needs. Although I imagine that he was messaging me on his phone at work while another customer needed his assistance. Good luck, Laine! You proved that Sports Authority really does deserve one star.
Update: I just found out from other Unilocalers that this employee is contacting everyone that left a bad review and berating them. Way to hire psychopaths Sports Authority.
Update Update: This just keeps getting better. So, I got another message from yet another employee, Adnan B., and he wanted to let me know that it’s too hard reading reviews with lots of paragraphs.
So, of course now I’m curious. Something is afoot at the Sports Authority in Tukwila. Sure enough, they are going out of business. If Laine and Adnan could read a graph, they would know that I don’t leave negative reviews lightly. However, I have to admit that if every negative review I gave resulted in this much emotional satisfaction, I might have to second guess my tendency toward the positive.
They are finally out of business. As they should be. They sucked and they didn’t care that they sucked. So now they’re gone.
How perfect is it that the lazy little twits that couldn’t bother to lift a finger to help me all those times, went through the trouble to set up a Unilocal account just to blame me for their situation. Perhaps if you had actually done your job while you had it, you wouldn’t be looking for a new one. Instead of blaming consistently themed bad reviews for your demise, you might want to take a little personal responsibility.

There’s a reason you’re going out of business. Went to buy a water tube and the price on the box was $ 219. It rang up at $ 299. The manager was rude and refused to change the price, stating their keys don’t work. Well guess what? You HAVE to honor the price on the box. According to the manager, they don’t. Good riddance to them. They failed for a reason.

Interesting store layout. Good variety of Seahawks and Mariners merchandise. Sports gear around the store was disorganized and didn’t have much selection.

Well now that Sports Authority is going out of business, I will probabiy buy everything online, or go to Big 5 like the good ol’ days.

I was there today, my son and I, soo happy my son is going to get me a new pair of boots for a new job I just got, well, I don’t tell him was happens. but I got shoes in the box, we walking to pay and I just remember some for support for mu wrist so I asking to go check, well we get to place and I over ear a employee responding for his earpiece, yes I used one for a security job long ago, well the guy respond, yes I got them here I got them, then I feel been follow it around all around we shop for item I was looking for, so I feel soo much pressure on my shoulder I decide leave with out telling my son, when we get to near cashier I see a big black guy get close to door, he look at me and he calla back up person. well like is correct we pay shoes and nothing more, shoes was only thing I got, they think I put some stuff insid ebox or something, I got shoes my son get it for me like a father day present, I don’t want to ruin his day, but never will put my feet any more at that place in my life, you people suck,

I received an email from Sports Authority with a $ 10 instant cash card. I printed it out and went to the store a few hours later. The list of exclusions was almost comical but we managed to find a $ 12 roll of bat grip tape that should qualify. When we reached the register, the tape rang up for $ 12.99. I questioned the cashier who told me ‘items sometimes get put in the wrong place’. Agreed, but this was not the case. Sign clearly said $ 12. Whatever. I told her I would pay inflated price and handed over the $ 10 cash card. She said she would give me the posted price and after several attempts adjusted the price. Then, she told me the cash card had already been used. NO WAY. I asked if there was any possibility she redeemed it in the attempt to adjust the price. She said no. They wouldn’t budge and just lost a faithful customer over a $ 10 error on their part.
The kicker? The next day they emailed me again reminding me to use my cash card.

Horrible!.i called to know if they have this kind of Threadmill the guy said no more so I went to the store to see some of their Threadmill and I saw the one I like!.liar! Then I said I wanna buy that kind the one on the display and they said no more the only they have isa the one that displayed and they going to give me 10% off!.really?!! I walk away then one of employee said they still have more 2 stock!!.Liar! Very bad employees!!! not recommend store very poor!

Gift from Christmas was too big and just wanted to exchange for one size smaller. Guy said I needed receipt… IT WAS A CHRISTMAS GIFT! Never worn and all tags attached. Bad service and policy.

If I could give it –5 stars, I would. Why you ask? Well, we’ll I am glad you did.
Summary: bought a snow board as a gift for someone at their Lake Stevens store. They needed the person to put on bindings so referred me to this hell hole with manager Roy as chief. The said person went to put on bindings and had the misfortune of running into Roy. Roy being a pro athlete, at least in his ambitions told her it’s the wrong sized board and it being 1.5 inches over her chin is not appropriate for a semi beginner. Okay Roy.
I ask Lake Stevens again, are you sure it is the right board, ABSOLUTELY IT IS.
I go hell hole in Tukwila. Roy again, it’s the wrong board. Me to Roy, I bought this board for 350, you don’t have the size in this board, you can’t order me another and now we have made trip number 4 to one of your locations to sort this out, what can you do for me to help me as you can see my trouble. Roy: what do you mean what I can do? NOTHING! You pay 150 extra and get a different more expensive package. But Roy I just traveled few hundred miles because your store according to you gave me wrong information! Roy: I don’t work there it’s different store, different managers. It’s not my fault.
Now I am mad! Roy okay I will give you 10 percent off only the board itself to cover your gas. Let’s see, Lake Stevens 2 trips back and forth 160 miles, 2 trips to Tukwila about 50 miles. Gas mileage on a 2016 Audi Q5 about 15mpg, plus about 8 hours total wasted. Yes 20 Dollars will cover all of that! Roy you look Asian and your math must be good (I am Asian, calm down).
I am not as smart as you guys OBVIOUSLY! But there is a beginner buying her board, she is a girl. How many times in her life time will she want new gear Roy? If you treated her right both of us would have been a life long customer. But you Roy had to argue about a 10 percent discount I asked for.
I hope someone in Sports Authority… who are not an Authority on customer service… I had too… READS THIS!!!’ while you won’t be able to help us because PLAY IT AGAIN SPORTS IN RENTON ROCK! And sold us new boards etc at a better price even with your 10 percent discount if you gave it!
You just sent a household with disposable income to YOUR COMPETITION over 45 bucks!!!
You are sir are an imbecile. Enjoy your ignorance or I hope you learn from this experience. In the meantime I will make sure no one I know goes to Sports Authority.
Ps: I don’t always write a review, but when I do… it apparently entails a lesson in economics and business. You are welcome!

I’ve never been in a store that is so overstaffed that it is actually annoying. We had 7 employees introduce themselves and offer us help — we were in the store less than 15 minutes. We weren’t browsing, we knew exactly what we wanted and needed, and where it was. It was just a tad bit overwhelming and uncomfortable — felt like we couldn’t stop to look/​read anything because we would instantly be greeted by another employee, even if they literally just saw someone else do the same thing.
This store is huge, and I like the way it is laid out — easy to find the products you are looking for. Lots of clothing, sports equipment, kayaks, camping gear, and they have MLS/​NFL/​MLB apparel as well.
If you check in on Unilocal,you get a coupon — BUT WAIT — it expired 2 months ago and they won’t honor it. That’s not cool.
Also, the guy cashiering, Danny, was horrible. He was more interested in talking to the other employees than us, ignored the questions we had about one of the items we were purchasing. Didn’t say thank you, have a good day, or anything, just turned back to his conversation with the other girl behind the counter. That is not good customer service. Sad, because all your other employees are overly eager to talk to anyone in the store that they se.

Very poor customer service. I was there for 20mins and wasn’t helped. Being the only customer in the store I might add. When I finally found what I was looking for they were out of stock. Poor selection and product availability. I won’t be going here again and would never recommend it to anyone.

We purchased a treadmill from here, and unfortunately after we took it home and put it together, it didn’t work! This isn’t Sports Authority’s fault, but rather the manufacturer. Since treadmills are covered in-​store for 30 days, we called. After confusing the sales associate who answered the phone, I ended up speaking with a very wonderful manager who listened and made extremely helpful suggestions. Since it seems like our treadmill console is what isn’t working, she suggested we trade it out — simply bring the non-​functional console in, and they’d give us a different one! And even though they didn’t have one in the store, she immediately called numerous stores to see if she could find another for us to trade-​out that day and connected with a different store and made the arrangements.
Unfortunately, when we went to that other store (Bellevue), they said they had no idea what we were talking about and almost refused to work with us. However, they eventually were able to connect with the great manager at this store and it all worked out, and now our treadmill works — thanks to the great managers at Sports Authority Southcenter!

This afternoon I had the pleasure of being helped by Christina. She was super nice and very helpful. Sports Authority Tukwila is very fortunate to have such a great ambassador for their business. I will return again because of the great customer service she provided. Hats off to Christina AND the HR department for hiring her!

New layout and store opening. I like the new layout, it’s definitely cleaner and I can find mostly everything I’m looking for. The opening day celebration was pretty cool; raffle drawings and fitness trainers with free workout sessions. They also have a great selection of Hawks stuff right at the front of the store. And at this point my mindset is that if it’s green and blue, that justifies the purchase. :)

For a simple exchange without a receipt it wanted me to call a 1 800 number. I cannot exchange a sweater I bought two days ago without a hassle I won’t shop there anymore

Great store, the service was great. Christina was extremely helpful and very funny! Sports authority is very lucky to have her!

Recently ran a 10k and was given 20% off coupon when spending $ 100+. Scored $ 20 cash card by purely on luck. Went to buy fitness tracker only to find that in fine print is excluded fro. Discount. Disappointing but store employee was nice about trying to get discount anyways. Ultimately, still excluded.

No huge complaints. No outstanding amazing retail experience either. It did seem like it took a while to find someone to help me with a couple of questions I had about the Nike shoes. But they had what I wanted and I bought them and I left.
I was using google maps and it initially took me to the wrong destination. I had to call them and ask where they were. They are near the Best Buy. So I mapped out Best Buy and that’s how I found Sports Authority.

Staff is always friendly. There seems to be quite a bit of things to look at. Even have a decent size Seattle Seahawks Fan Apparel. I don’t like they only give full refunds if you return items before 30 days. I tried to return some wrist towels that weren’t the one a family member liked today and it was 34 days since purchase, so they would only give me store credit for the less than $ 8. I rarely shop here and don’t always have time to return things within 30 days… Now I have a gift card that’ll take forever to use here. :-(

Nice spacious and friendly staff but what went to look for (cargo storage for the SUV) failed us.
They had about 4 selections on display but they were so high up that all you can do is just look at it.
You can’t «fiddle» with it to see how well the mechanism works or how sturdy/​flimsy it is. So I’ll say it’s a disappointment.
They don’t have what we were looking for either. A good thing that came out of the is, there’s apparently a check in offer that I triggered. $ 10 off of a $ 50 purchase but it wasn’t used during that same day visit and I’m not sure if it would be used.