Thomasville of Southcenter

Same experience as most everyone that has written a review on here. Same story — 8 – 10 week quote to get a fairly basic couch, zero updates from the sales person after the 4 week mark. Just seems like they really don’t care much about you once you’ve given them your money. Do yourself a favor and buy elsewhere… not worth the time.

Currently very frustrated waiting for my furniture! When I ordered my furniture on Feb 29^th I was told 10 – 12 weeks for delivery. It is currently 14 weeks out and I’m told it’s in transit. All I ordered were two side chairs and matching ottoman. When I spoke with the designer, Stephanie, two weeks ago, she told me it would be delivered to me the second week of February (I know because I wrote it down) today when I called again, she was uncaring and unconcerned and argued with me that she said mid-​March when we spoke last. If my order ever does come, I will promptly refuse the order if anything is amiss at all, thanks to reading these past reviews. When I was purchasing the furniture I was told by Stephanie that I’d have regular updates. The only updates I’ve had is when I called. I’ve had great experiences with Basset in the past and will go there again next time to avoid this place and the horrible service I’ve received so far. Of course, when I asked to speak to a manager today I was told there wasn’t one in today, not even an offer to have the manager call me. Sad to think a store with a name you associate with quality and prestige gives quite the opposite.
*Udate…furniture arrived today and is exactly as ordered with no problems. Good product for me, just poor service and length of time to manufacture.

It’s sad to read all these horrible reviews. Thomasville used to really be nice furniture, but apparently they have expanded their horizons bringing in items made in China.
We purchased a two pieces from Thomasville. The two electric leather reclining couches are not Thomasville brand, but they do sell them on their showroom floor.
At first, the pricing seemed fair, and we knew that they wouldn’t last for a long time. We expected 6 years at best. There is only two of us in the household. They didn’t even make it to two years.
Both couches appear to be smiling. They are sagging, and so very uncomfortable. However, I called the store and they took very good care of me. They called the manufacturer and they agreed to send all new cushions. However, I’m not clear who will be installing these. They are definatley coming on the slow boat from China, which is about 8 – 9 weeks.
We personally have no issues with the staff, and found them quite pleasant to work with.

THE WORST!!! If I could give lower than one star, I would. I wish we would have read the reviews here on Unilocal before buying, because it would have spared us so much grief. We ordered a loveseat/​sofa set. The sales person was friendly and helpful, but then the nightmare began. When delivered, the loveseat was upholstered incorrectly. It was intended to be an identical match to the sofa. Did no one bother to check? I had to make several calls and even go back in person to get some decent customer service in replacing this item. In the process I heard from three separate employees, including the manager, Lynette Haskins, at the Tukwila store that they’d had several such problems in correctly filling orders. She said she was the recipient of a chaise lounge that had been screwed up. Go figure! (By the way, Lynette was lousy at returning my phone calls and keeping me in the loop.) And don’t expect to get any decent customer service from the owner of the franchise (Southcenter, Bellevue, and Seattle), Al Moscatel. My perception is that he truly doesn’t care and is just out to make a buck. I finally tracked him down and tried to get some satisfaction and all he did was get defensive and ultimately offer a 5% discount. Are you kidding me??? What a joke for all my time and trouble. So here we are three months out and still waiting to see if we can get the correct loveseat we ordered and paid for. Please, please, please shop elsewhere! I know we will in the future.

Went in here searching for a couch and had a really annoying sales person follow us around the whole time asking question after question, making us try every single couch and discuss with her the pros/​cons of each and telling us way too much detail on couches we weren’t even interested in.
After reading these reviews I am glad we aren’t buying a couch from them!

update, less then 6 months after the «new» couch came the same thing happened. Fabric stretched and the cushions broke down. Made another claim, the store graciously offered to order «super stuffed» cushion cores. So 3 months later now Sept of 2013 (going on 2 yrs of this BS) we got our beautiful over stuffed cushions that had the ORIGINAL FABRIC, not the current fabric of crappy couch #2. Seriously this is no joke. So now we are at Thanksgiving 2013 with couch #2. So we go to the store demand to pay more money to upgrade to the «best» (I know gluttons for punishment) ordered the couch paid an additional 2k. They said the couch would be delivered Mid March. ok fine sucks but we’ll make it there. Today they called Jan 13 2014 and said the couch wont be delivered until April because they ran out of the fabric we chose. Oh and they made us pay for delivery. I want to slit my wrists…

I bought 14,000 dollars worth of furniture from Thomasville in Southcenter. I then stumbled upon terrible reviews all over the internet. I was told my furniture would be coming in 2 months. In 2 months my bedroom set did arrive. I was soo cautious about any damage that I looked over everything carefully. Everything was fine. My dining room set on the other hand took 6 months!!! I asked for a discount for having to wait for 6 months when I was promised 2 months. They promised me I would get a discount but I had to pay for the table in full when it was delivered. I cautiously did and I received my HUGE discount of 147.00 soon after lol. 147 $ discount when you spent 14,000 seem almost funny to me. why bother. Any high end furniture I buy in the future will be through Ethan Allen. They delivered my furniture when promised with the most professional delivery company Ive ever experienced

Wow am I shocked to read Craig’s review (4÷2÷12). We have just had the exact same experience. One thing different was the owner (yes AL the owner) said I was lying about the damage. Let me give you a warning — DO NOT accept the delivery of anything that is not perfect. They will not fix it as long as its in you house and they have been paid. They have no motivation to correct the issue. If you REFUSE the damaged goods it is a «damage dispute» claim with you credit card company. If you accept delivery then it’s a «warranty claim» with Thomasville and then your screwed. DONT FORGET the same owner operates Downtown, Bellevue and Southcenter. So if you need to buy Thomasville you will need to buy out of the area (I think Seldon’s in FIFE still sells it — they are great by the way)
PLEASE do yourself a favor, stay away. Thousands of dollars and the store treats you like your a cheat. All I wanted was my furniture that I was excited to order and not the lies about how long it will take, the lies about what is in and the repeated lies about the damage. BTW, one of the pieces was damaged before they delivered and they wanted to deliver anyway. It was amazing how candid the frustrated delivery driver was.

OMG! Just got a call today– supposedly they are giving me my credit for the lamp– after how many months??? I have yet to see it on my card though… guess we will not hold our breath at this point…