Wireless Management

So I have had to visit here lately due to issues w/​my phone taking advantage of that Sprint insurance I pay for every month. I feel really bad for not remembering my service reps name (I will update later w/​his name) because he knew mine the second time I walked in the door which is quite impressive since he is like the only guy ever working & there is always a ton of customers in there. He is extra nice, knowledgeable, and gets it done w/​what he has available to him which is no help from anyone else. His boss comes out of the office every time I am there looks at like 10 people waiting in the lobby and continues on like its all good. His boss needs to take customer service lessons from my service rep for sure. He must be the owner due to «the I don’t care about any thing but myself» look on his face.
The wait is always there, but I keeping coming back because of the great customer service when it is my turn after the long wait. This is the only reason I gave this place 3 stars, and these 3 stars are all my service reps not the owner or his business.