Advantage Rent A Car

Update — I DID write that letter to the Oklahoma Bureau of Consumer Affairs. Advantage’s response was that I misunderstood their policy, but they refunded my money anyway. Still would rather walk barefoot over 30 miles of goatheads than rent from them again.

Worst rental car experience I’ve had in a while. All other rental car companies had a smaller booth where all the rental cars are, but Advantage was the only one where you had to go inside to get your car. On top of that, only one (very slow) guy working the desk. There were only two other people in front of us and we ended up waiting 30 minutes before getting helped. When we returned the car, there was no one to check in the car… just a sign that said, «if there is no attendant, please take keys and mileage count back to the inside counter.» Are you kidding me? That was another 15 minutes waiting in line for what should have been 0. I don’t know what Advantage is like at other airports, but definitely do not go with them if you are in Tulsa.

Why can’t I give these folks ZERO stars?
Booked a pre-​paid rental online. Arrived 12÷2÷2013 10 minutes ahead of res. time. Took 10 minutes to get to the counter (this was fine), and gave my reservation number to the clerk. He was new and couldn’t manage to get the contract to print. After 20 minutes of failed attempts the other clerk, Micheal, started to help. Micheal printed the contract, but it read $ 262.71 instead of just the $ 200 deposit. I explained that I gad already paid for the rental, and should only have to pay the deposit. He said, «This is how it always works.» .
By now a line is backing up. I repeatedly asked how much was being charged to my credit card at the counter, and Micheal only said «I already explained, and you didn’t understand. I can’t do anything more for you.» He NEVER EVER Answered my question: «How much are you charging to my card?» There was no receipt or authorization that said the correct $ 200 amount.
After Micheal had been helping for less than 10 minutes, he was clearly getting anxious about other customers in line, and told me «Look, there is nothing I can do for you, so I’m just going to cancel your reservation.» I told him «OK, then refund my payment.» He informed me that he couldn’t do that since there was no manager there to ok it. So, he never answers my question about the charges to my card, threatens to cancel my prepaid and confirmed reservation without offering a refund, and then has the audacity to threaten to call airport security to remove me from the counter.
I will point out that I never used any profanity, never made any insulting remarks (as he did repeatedly to me in public implying I couldn’t afford the deposit, and couldn’t understand his «explanation»), and never raised my voice. I had been waiting 40 minutes by now for a prepaid rental. I just signed everything he asked me to and left. When I reached my hotel, I went online to my CC site, and found that only the $ 200 haad been charged to my card. Why couldn’t Micheal have just said «Your card is only being charged the $ 200.»? That would have solved everything, and I had asked at least 4 times.
The original trainee was unready to deal with a prepaid reservation, and Micheal was EXTREMELY RUDE and THREATENING within 10 minutes of stepping in to help. YOU GET ZERO STARS!!! I will NEVER under any circumstances use Advantage again, and I will relate this anecdote to as many people as possible.
Beware people, the cheaper rates are there because without them they would have no customers at all.

Cheapest car rental service and had no problems really… They upgraded us for free too rented a car for a week costed us about $ 425 including insurance 2 drivers and fuel costs. Hertz had quoted me $ 760 for the same, but w/​o fuel.