Drysdales

I have been to this location a few times now and every time I go, I’m more upset about this store. I show horses in a show circuit so I do not go here for «show» clothes, hats or anything of that nature but I do like to go in while I’m in the area for casual clothing. However, although I always seem to find clothing I like and end up buying them, I will no longer be giving this store a chance. Every time I have gone into this store, I have spend at the very least $ 300. Yet, the staff at Drysdales lurk around you the whole entire time. I always go in looking nice, ready to purchase items and the staff follows you and stares the whole time. While the stores’ items may not be bad, the staff itself is enough to keep you away. I understand they probably have some theft issues considering there is a security guard right when you walk in the door; however, that is no need to spy on every single customer that walks in. Once you finally are ready to try items on they act like its going to kill them to have you try items and like you are going to commit a crime watching you go into a dressing room. Then, once you do finally make it to the register after finding employees waiting in every isle of merchandise; the staff to pay for the clothing are short, rude and very unprofessional. Drysdales is a place you need to stay away from if you do not like being watched the whole time you are trying to purchase items. Even if they are trying to keep people safe, there is a more professional way of going about that. Very upset about this store.

If you want that kind of cloths, these guys have it all. Straw and felt hats. More jeans than most places, many styles of Levis and Wranglers. Wrangler shirts. I like the clearance rack. It can be a problem finding someone to help, but they are trying not to price themselves out of the market, with labor costs. Very nice man working in men’s jeans. Many brands of boots. Cloths for women and kids too.

We are in Tulsa for a wedding and I needed to buy a last minute item to wear to the wedding. We (me, my wife, and a few of her cousins) ended up all buying cowboy boots and more. The selection was amazing. The service was excellent. We are not used to people being so genuine and kind in NYC. Carolyn (who helped us) went above and beyond for us; in terms of customer service and general kindness. I’m so happy with my Lucchese boots! GREAT EXPERIENCE AND VALUE.

If ordering boots online you better make sure they are 100% the correct size and hope they fit. If not then you have to pay for them to be returned. If you have to do this several times it will start to get very expensive. Boots and shoes always have a different fit for everyone hence why you are asked would you like to try them on. Buying them online may take several tries to get the correct fit which will add on an extra expense. even though they have a lower pricee than some other online sseller’s I would spend a little extra to buy from someone that offers free return shipping for exchange or refunds.

Great products, price and service. Both stores have a huge selection and their online store is super convenient since I live outside of Tulsa.

Horrible customer service. Wandered around until finally we found someone to help. Had no idea about anything.
Asked another worker for help she too instead of showing us where something was located pointed in a general area and looked as though it put her out having to help us.
Also prices were ridiculous and for that kind of customer service they should be cheaper.
Better of going down the road to Cavenders.

Probably the biggest and best Western wear and boot store I have ever seen.
Great selection of everything you can think of – boots, belts, shirts, jeans, hats, housewares, etc.
Near the Tulsa airport, but a bit tricky to find with a GPS.
Highly recommended.

Very disappointing experience and will never use this company every again. Ordered boots back in December 2013 and was told that they would ship the following week. After reviewing my status of order, I uncovered it wouldn’t be until March 2014 before I would receive my purchase. I called Drysdale and was told that this was true (however I never received an email or call letting me know this). During that conversation, I explained that I would be calling back to probably cancel the order. I called back the same day and left a message (their hold times are terrible and their returning of voicemails is very inconsistent) to cancel the order. Although in the voicemail I asked for email confirmation and a call back of the cancellation, I received nothing. Later (today– 4 months later), I realized that I had been charged and the boots were on their way. They were a intended to be a birthday present for my husband in January and I no longer wanted them, obviously. The customer service rep that I talked to, Melinda, did not once appologize or accept responsibility on behalf of the company. Not to mention, they couldnt find my order to reference because the prior rep spelled my last name incorrectly. I will never recommend this site to anyone nor will I ever do business with them again. It’s been a nightmare from beginnning to end.

This place is huge but employees just stand around to watch you dig for pant sizes without offering any help. Not so great customer service compared to their sister store on 71^st.

Better know what time they close. No announcement or anything. Girl helping me w boots was nice. She watched me walk to clothes, few min later — pitch black. Had to feel way to front. Could hear some girls talking but no one responded to me. Then the mgr I assume asked me what I was doing — like I was up go something. Really? No thanks

My guy and I are 2 of the last people you would ever see in Western gear or cowboy boots, but we had to check this place out just from curiosity. What we found was an incredibly well stocked Western mecca. That place must have 2 million pairs of jeans inside. Maybe because Tulsa is a larger city, we found the staff seemed totally accommodating and friendly even to those not dressed like ranch hands or country fans. They do have some «other» stuff like Carhartt work clothes/​jackets. If I had any inclination toward this type of clothing this would be my first stop!

My wife and I are horse owners, and like western apparel, boots, hats, and so forth. Last year I found a copy of one of Drysdales catalogs, which got me looking at there website. I happened to find there closeout section, which had some great items, at excellent prices! Schaefer Ranchwear wool vests at great prices, due to discontinued color or style, great quality, American made! I bought 3 in different color and style, also bought a bunch of Wrangler and similar brand shirts, at around $ 15 – 25 per. Shipping was reasonable, and quick. It’s kinda sad that my once proud cowboy town of Petaluma doesn’t carry much if any western wear anymore, beyond what Tractor Supply carries, but Drysdales is first rate in my opinion. I’d like a good option for local buying, but sadly I’ve got more choices for Hip Hop lifestyle clothes than western wear, in this once chicken capital of America. We still have ranches, cattle, sheep, the Equine industry is our second largest industry though out Sonoma county, yet our options for western apparel are mostly at least 15 miles away, and mostly high priced…

Love this place! boots hats clothing… etc. etc. its all here