Nibbles by Grandeur Affaires Inc

I hired Nibbles on the recommendation of a friend, to cater my mother’s bridal shower. She is 74 years old and was getting married on Valentines day so we chose a Sweetheart themed party. I’ve catered many events in my home town and not being from Tulsa, had no idea what to expect. What a joy! Not only were they on time, courteous and professional, the food was amazing. The scones and clotted cream was probably the best I’ve ever had. My mother’s friends were so impressed and went on and on about how lovely it was. I’ve been reading the previous reviews and it saddens me. We also had the tea sandwiches, tarts, scones, quiche and chocolate covered strawberries. There was a traditional English black tea as well as a lighter tea, and a pot of hot water and tea bags for those that preferred something different. I would highly recommend their catering service. I have never been to the restaurant, so I can not tell you what that experience is like.

It makes me sad to see all these negative reviews for one of my favorite Tulsa spots. I’ve been getting my birthday cake here every year since I was in college, and always stop by with my mom for lunch when I’m in town. We usually go after the lunch crowd since it is a small space that can’t accommodate too many people. Emeline has been very pleasant every time we’re in there. It does seem like she can be a bit overwhelmed at times, but I would be too if I had that many cakes to bake every day. The cakes, by the way, are absolutely delicious and my birthdays don’t feel complete without them!

I am sad to write such a bad review. For my daughters 11^th birthday she wanted to forgo a party and have a more grand affair with her two bff’s by having high tea at Nibbles. We made the reservation before Christmas. I called a week prior to confirm aince I had mad the reservation so early. I was told they were full and hung up on before I could explain I was just confirming. We arrive and it is packed. Apparently they are running a groupon but we did not have. We waited 15 minutes for our tea. Then the brought out a platter of small tea sandwiches and baby scones. The scones were so small 4 would equal one regular. We each got two. They were delish. The sandwiches tasted ok but cucumber and chicken salad are not appreciated by 10 and 11 year olds. We had no options. The plain black tea was wonderful but gone quickly. We waited 39 minutes for a refill but they only added hot water not new tea bags so we basically were served hot water. Then they brought out 4 chocolate strawberries which were amazing, and four mini red velvet bite size stale cupcakes. Our bill was $ 110. The service was unattentive. The owner is rude. I am now cooking for the girls because we are all still hungry. For the money we could of gone to Merritts or Anns and tried a dozen delectable things. So incredibly disappointed and frustrated, not to mention broke.

I don’t know who these people think they are… or at least the cake baker «Kristen». I placed an order a week in advance for a cake to be delivered to my mom for her 50^th. and they said they didn’t get a 48 hour notice so they couldn’t make the cake. So I called to find out why they didn’t receive it when I placed the order, (i was being extremely friendly, i am not normally a rude person) and the girl was so rude!!! I was just trying to find out where the problem lied and she immediately got defensive in her «valley girl» voice. I explained to her that it was my mom’s 50^th, her husband and her just separated last weekend and she almost died last fall, and since my sisters and I all live in a different state or country, she was going to be all alone and it was really important that she gets a cake for her bday. Well this just pissed Kristen off. She got an attitude and fired back «I leave work in two hours and it’s my day off tomorrow and I’m not going to stay to make a cake! There’s a lot of work that goes into a cake. I have to prepare it, then let it cool before I can finish it.» (Um duh!) So I said, I understand you don’t want to work on your day off. And she shot back before I could even finish «listen! I work the days I’m scheduled to work!» And I said «there is NO reason to be rude with me, I’m not being rude to you!» And she said, «I’m not being rude!» And I replied «I was just hoping there was something somebody could do since the fault didn’t lie with me and my mom almost died last fall and we didn’t think she would make it to her 50^th» to which she said «Um I know all about people almost dying. My sister had a stroke last year!» And I said «my mom had 7 and a brain surgery!!! That’s how she almost died. You would think you would have a heart since you can kind of understand then!» And she kept trying to talk over me, being extremely rude and heartless, so I just gave her an F U and hung up. What a horrible person. I obviously canceled the order and calle Merritt’s Bakery… We told them our situation and they told us they would make a specialty cake for us today and deliver it tomorrow morning for us. THAT is customer service!!! Not Nibbles. Go to Merritt’s. Their food is better anyway. We just didn’t know they would delivery, that’s why we went with Nibbles first.

I’m only putting one star b/​c I have to. This is the Amy’s Baking Company of Tulsa, OK. The customer service is appalling. I live in Mexico, one of my sisters lives in Houston, the other in Chicago. My mom is having her 50^th birthday tomorrow, and unfortunately she will spending most of the day alone. We had ordered a cake and breakfast last week from Nibbles to be delivered tomorrow for my mom’s birthday. My sister gets a call at 1:30 in the afternoon, saying that Nibbles just got the order and couldn’t make the cake, because, «I get off in 2 hours and I don’t work when I’m not scheduled». That’s what a girl named «Kristen» told my sister. «Kristen» needs some customer service etiquette, and needs to learn to check her order inbox. We will NEVER be ordering anything from here again and will spread the word. Luckily, I called Merritts Bakery to see if they could help us on short notice, and they said it was not a problem! So grateful for Merritts. Nibbles needs to learn from them if they want to stay in business.

The treatment we received from the owner, Emeline, was so outlandish, it’s hard to even type this review for fear of sounding exaggerated. We made reservations for high tea for three tables for my best friend’s wedding shower. The original reservation made a month prior was for four tables, just to be safe, but the maid of honor cut it down to two full tables and a third table with just one or two girls. This was after she received all the RSVPs two days before. The owner called her to confirm the reservation and was very harsh on the phone. I’m not sure what she said, exactly, I just know it was said in a loud tone.
We showed up for our reservation, and only ended up needing two tables because a couple of girls had to cancel at the last minute. Because Emeline, the owner, wasn’t able to have reserved our extra/​unused table in advance, she was EXTREMELY upset. We’re all rational and realized that she had cause to be frustrated. But restaurant owners/​managers know that this kind of thing happens all the time, and should’ve understood it was out of our control. Side note: there was another table of four that was empty the whole time we were there. So if she really had to turn people away as she claimed, we all wondered why that one was available.
As soon as we told her that we wouldn’t need the third table, Emeline proceeded to chew us out. She rambled about how they lost business, had extra food, etc. She kept saying it was her own fault for not taking a credit card number from the person who made the reservation (which I presume she would’ve charged us for the extra people – at $ 18 each). However, she never actually told us that per their policy they would be charging us for everyone who we made a reservation for. She just complained each time she came out of the kitchen. We were flabbergasted. The third time she returned to complain a little more and «explain why she was upset,» one of my friends said, «What would you like us to do? Would you like us to leave?» And the owner said, «No no no, I just want you to know why I’m upset.» We were all stunned at her unprofessional behavior.
We proceeded with the tea menu, which was limited because ONE out of the seven of us had a Groupon. We were only offered one type of tea (black). There was a platter for the whole group (rather than the individual tiered plates pictured on their website) of tea sandwiches, scones and desserts. The food wasn’t bad-​tasting. And the girls who had never eaten high tea liked it. Those of us who had previous «high tea» experiences knew that it was pretty lacking. The quality isn’t the reason I’m writing this review, though.
Unfortunately, there is a very sweet girl who waited on us toward the end. If she had been our only server, it would’ve been a much better experience. The worst part about this is that the owner clearly saw that this was a special occasion for us (the bride was wearing a cute little sash and tiara). If it hadn’t been a special occasion, we definitely would’ve left after the first rude comment. Sadly, I don’t see a bright future for Nibbles Café staying in business much longer.

I ordered a cake here for my baby shower. She was nice when i ordered the cake and cupcakes. When i came to pick up the cake and cupcakes it wasn’t even what i expected. It was so sloppy!!! For someone that bakes and designs cakes for a living I would expect more. It was suppose to be mocha flavored but it had no flavoring at all. I would NEVER recommend this place to anyone. The cupcakes at walmart taste and look 100% better. Its cheaper too. Nibbles is way to over priced!!!