Restoration Hardware

I’ve purchased dining room chairs and a headboard/​footboard and side table here. The service in store was good. I’m pleased with the quality of the furniture after about one year of use and it is beautiful in my home. The shipping company left a lot to be desired, especially in comparison to Pottery Barn. They were late and seemed to be unaware that white glove delivery includes assembly and set up. However, they did complete it so all was well in the end. Shipping charges are outrageous unless you are making a purchase of a large number of items. I’d love to purchase one of their chandeliers now for that dining room, but refuse to pay $ 329 to send it to me. Since they won’t ship to store, they will be losing my business for this purchase.

Been in here a few times. Generally the staff has been friendly to me. The furniture is beautiful but it seems about 90% of the reviews I have read online say the furniture is not high quality and shipment takes forever and can be a real nightmare. It seems they get a lot of orders wrong and they use a 3^rd rate shipper and have a lot of issues with furniture being damaged on arrival. I’m very leery to purchase anything from them… With as many negative things online about RH I think Their CEO needs to address the problems and get this company’s act together. Their look is great but seems like its only great on the surface. As far as their prices… They are so over priced its laughable. What they sell is NOT worth their prices.

This place has what appears to be nice furniture and fashionable home decorating items. Everything is the stressed look, which is trendy and expensive. I did notice it isn’t practical furniture, if you are less than average height. All the chairs and couches are very long and the beds are very tall. If you want your house to look like a picture in a magazine, this is the place to look.

Stopped in while browsing the square on a Saturday afternoon. Several employees were behind the counter but no one greeted when we came in, spoke to us while we were there (10 minutes or so), nor thanked us when we left. They didn’t appear to be helping others since the store wasn’t busy. Nice merchandise, but they would definitely sell more if they engaged their customers.

Snobby in a good way: they let you browse in peace. Pricey, but worth every penny! Beautiful inventory.