Saint Francis Federal Credit Union

I give them a zero star horrible bank ever I only bank with them due to getting my money early on Wednesday other then that bad service and rude tellers they froze my debit card one day with out even calling me and telling me the reason why!

This «credit union» is definitely a joke when it comes to ethical business. When an employee opens an account here they say, if you direct deposit your funds you can avoid the monthly service charge, what really happens is they charge you the monthly service fee hoping you don’t notice, if you do and mention it to them, then they do something about it. While being able to access your paycheck on a Wednesday, instead of Friday, if you have payroll send your check there, is great, make sure if you go out of town you remove all your funds first. My son and I went to WA over the Christmas break, I used my card one time as a pin transactio at a store so I Could get cash out for our flight home the next day, I woke up the next morning to an almost completely drained account. I immediately called and talked with an employee who advised me to immediately go to an ATM and remove the remainder of my cash so my son ad I wouldn’t be stranded then call back so they could freeze my card, mentioning she felt it was probably done by one of those fake card reading systems. I spoke with her again when I had done as she suggested, she froze my card and advised me to come in immediately upon getting back home so they could begin looking into the transactions. This began a 45 day of heck nightmare. I had filed a police report in WA, and filed out all the requested paperwork at the bank, and included the police report information. I heard nothing for a week, so I called and was transferred to the person who handles fraud at the bank. This person was AWFUL, she was rude and cared nothing about the fact my money had been taken, she said «well I submitted the request to transfun to get the store to release the ATM records, they have 30 days to say yes or no, just call me weekly so I will remember to check it.» When asked what happens to my money in the mean time she said «nothing, unless we determine you were a victim of fraud that money is no longer there.» I called weekly to check on it, once the 30 day time frame was up I asked her what happened next and she said, «I close the file and we mark it as it not being fraud, there was nothing received from transfund, so the owners just must have decided not to send the tapes.» When asked how this is possible, and during this time did they do anything about the additional charge that was done from the store I used my card at that I didn’t authorize she said «No, we can only assume that YOU actually removed the money from the ATM and made the additional charge since you still have your card in your possession, fake ATM card readers don’t exist.» I told her I wanted to speak with the branch manager and was advised he wasn’t available but she would give him my info and have him call me. Seven months later and I still haven’t heard anything, I’ve since closed all my accounts other then my car loan and am working on paying it off early. If you are OK with the risk of this bank letting your money be stolen and doing nothing about it, sure use them, if you like keeping your money yours and not criminals find another bank.

AAAAAAHHHHHHHHH!!! Well, I am off to find a new place to bank. Lets just say math is not a prerequisite here. They messed up my account big time. In their favor, they did fix it fast.
But with this problem, horrible locations and hours, and the fact that they have TWICE lost customer information… I’d stay away.