Sears Auto Center

This auto center is super close to where I live so when my car was acting funky, I decided to take it here. The guys at the front were friendly and helpful. I told them my car wouldn’t start so I needed a jump to get it to them. They let me borrow a battery charger which I thought was very cool. I ended up not using it because my car decided to start but still, it was pretty thoughtful so I wouldn’t have to rely on someone else to give me a jump.
Once I brought my car to them, I explained in detail what was wrong and what had happened before it wouldn’t start at all. They said they would look into it and give me a call with a diagnosis. This happened at around 2pm. They called me around 3:30 pm to tell me my car was ready for pick up. I asked what they found wrong with it. The guy told me the form had no comments and couldn’t tell me so he said he’d ask and call me back. It was 530pm and they hadn’t called back. I knew they closed at 6pm so I called them to follow up. They said they had been trying to reach me for two hours and had even left voicemails for me. I informed them that they must have been calling the wrong number because I didn’t get any of those.
I went to pick my car up and they said there was nothing wrong with my car and they weren’t able to recreate what I told them was happening. They gave me a quote for a new starter (around $ 250) but said they couldn’t guarantee that it would fix whatever could be wrong. A bit frustrated that I could have taken my car somewhere else but they didn’t reach me earlier and that it was Saturday so I probably had to wait until Monday now, I was about to leave when my car wouldn’t start!
Right there in their parking lot. I found that a bit amusing since that’s why I took it there to begin with. The guy was kind enough to bring the battery charger and give me a jump so I could leave. Thankfully I only paid $ 20 but still, I felt like I wasted my time and still had no idea what was wrong with my car.

Three hours to fix a flat, after being told about 45 minutes. Had to go back because they kept some of my paperwork, after waiting for 10 minutes to speak to someone, I changed my mind about getting my oil changed there and went to Jiffy Lube instead.