Enterprise Rent-A-Car

I arrived to enterprise at 5:30pm on a Friday, walked in & the place was overflowing w/​ppl. Edgar attended me. Told him I had a reservation and started the process of payment. I hand him my major credit card and it declines. He had given me a total of $ 540 & well my credit card only had a credit limit of $ 500. He charged my rental amount & deposit together. Weeks prior I had called this location to ask several questions about the rental. I called to make sure what Enterprise required of me. I was told over the phone that I would be able to split my deposit and rental. I was planning of using my major credit card for the deposit and my debit for my rental. Well that wasn’t true, Edgar told me that I couldn’t do that but now their system had declined my major credit card and it couldn’t be swiped anymore. Apparently Enterprise’s system cannot have a card re-​swiped twice because once it’s rejected by the system you need to wait 24hrs until it can be swiped again. I hand him my debit card & he asks if I have a work check stub & a utility bill. I assertively told him that I wasn’t told to bring one, well then he says that I needed one now since my major credit card was rejected. Now I needed to provide all this paperwork because I’m using a debit card. He turns over to a lady next to him with a butch haircut and says she’s the manager and she says it’s ok that I don’t need to provide it after all. He swipes my debit card and it’s rejected as well, even though I have money in my account. He tells me that maybe there’s something wrong with my card or my account so I call Citibank and they assure me that everything is fine but now he can’t swipe my card anymore because it’s been rejected. At this point my stress level was very high and I was extremely irritated. I’m not going to deny this but my attitude was not pleasant at this point. There was another man now standing next to Edgar, he was a tall blonde slender white man with short spiky hair. Edgar turns to him to ask for help and this man tells me that I can’t rent a car anymore because all my cards have been rejected, unless I have another card. Mind me, All my luggage is in my car with my wife and my 4 month old baby, while people were waiting on us to pick them up so we can take off on our trip and here I am on a Friday evening being told by the enterprise employees that I can’t rent a car anymore because all my cards that have been swiped & rejected & they can’t be swiped again for another 24 hrs hours. I was just standing there with my blood boiling because no one cared to accommodate me, I was given all the wrong information yet they didn’t care about my situation. I asked this man «what am I gonna do now? I need this rental and I’m not gonna leave until I get it». He just looked at me and told me that he didn’t know what to tell me. Well It finally dawned on me that I have a joint account with my wife and I could bring my wife in so they could swipe her card. The man asked, «well it can’t be swiped if it has the same card number», I’m thinking to myself, «why would it have the same card number», it just seemed like they were fed up with me with just the look in their eyes & their faces and they didn’t seem very pleased with me anymore since I was giving them attitude due to my frustration. I bring my wife in and baby, they swipe her card & it goes through! It was the same account as my card & yet it still went through. I know for a fact that sometimes card systems have bad swipes but that shouldn’t be at the customer’s expense. If it wasn’t because my wife was there with me they would’ve kicked me out and ruined my whole trip. I don’t understand why Enterprise has a system like this. Plus the reps seemed like they wanted to get rid of me instead of trying to help my situation. As Edgar took me to my rental I felt the need to apologize for the attitude I gave him throughout the whole transaction but I had to react to their poor customer service. One thing I do appreciate about Edgar is that he kept his composure and didn’t give me attitude and even made small talk with me. On our way back from SoCal we got stuck in traffic. We didn’t want to be charged another day so we speeded and barely made it. They took our rental and we were left outside with our entire luggage for over 30 minutes in the cold wind with our baby while we waited for a friend to pick us up and take us to our car. I felt bad to ask them for a ride to our car. We left it in town since I wasn’t sure if we could leave our car at the Turlock location. The rep that took my rental was a Hispanic girl with long brown wavy hair with a light complexion. I assured her that someone was going to pick us up so maybe that was the reason they didn’t offer to take us to our car but I didn’t care I just didn’t wanna pay another day. I had been renting through enterprise for many years at the Merced location & I never had this much miscommunication and this type of treatment before. Bad timing I guess!

love this place walked in at 7:45 and walked out at 8:10 these guys are so helpful! didnt even have a reservation but they hooked me up! enterprise rental for life! awesome superb customer service!

Me and my husband have been renting from this renting center for a while now and have never had any bad experience Auggie, Marina, And Claudia and the prep guys have been the best staff members towards us till there was a recent staff change, The new manager Kim is something else, 2 times ive had to deal with her and the 1^st time I requested a pick up to get to the car rental place then she first told me that they don’t do pick ups at my location (ive been picked up before) then I explained to her that I have never had a problem with pick ups before, she then chaged her mind then said she will do a one time exception. I had a reservation at 4 she told me that I couldn’t get picked up till after that, this past Monday was something else with her, I filled up the gas tank before dropping it off she then proceeds to tell me that I’m short on the gas tank and doesn’t even ask to see if ill go take it to get it filled but simply charges my husbands credit card $ 18. for gas. Then asks if I need a ride back to my house I tell her yes, then she proceeds to tell me that they don’t do drop offs to my location! (yet again ive been dropped off before plenty of times) then she changes her mind again and tells me that this would be the only exception she will allow it! So I get on the phone and ask the previous staff members and manager if shes suppose to be telling me all this and charging me they simply tell me No she isn’t suppose to tell any customers that. and that she should of asked me to go fill the gas tank up before charging me. DISAPPOINTED!!! I now will take my business to another location. That rental center lost 2 great customer that rents every weekend.

April and Uggy are just great people. They have great customer service and I just enjoy renting from here.

I always choose Enterprise when I need to rent a car. This was my first time at this location and I had a great experience. I arrived to pick up the car at 5:15 PM and was on the road by 5:30. The car was clean and drove well. I was to return the car the following day and was told they close at 6. Driving from LA, I hit traffic and realized I would be late. I called and, although they don’t have a key drop, I was told to return the car in the morning without extra charge. I live about 25 minutes away and was disappointed that I would have to make an extra trip, but it was my own fault. I decided to leave the car at the lot and drive my own home and a friend said she would drop off the keys. I arrived to the lot just before 6:30 and Kim and April were still there because some keys had been locked in a car. They pleasantly checked me in, saving a trip back. I was impressed. They could have told me it was past closing, but they took the time to provide extra great customer service.

I always have a great experience here. The car I got was fantastic and the same gal helped me when I picked up and returned the car which was nice. I will definitely rent a car from them again.

In the past year the staff has been iffy. But for the past year, maybe a bit longer, everyone here has been awesome. They are quick, friendly, and efficient. Very easy to work with!!! I highly recommend this location.

We were very satisfied with our rental. We were stuck in southern California on our honeymoon, due to the mud slides, and had to return the car a day late. They didn’t charge us for the extra day at all! Very professional staff and only a short wait time. Thank you!

By far the worst experience iv had. I’m not one to complain but im so disappinted with this. It was very Bad service! I called to book a reservation for a car, got in there and waited an hour to get a car. The car I ended up getting was more then what I was quoted because they didn’t have the car I put in for a reservation prior to going there. The lady who helped us seemed more concerned about her appearance then helping customers. After finally getting the car, I get in the car which stunck real bad. I left the lot and the transmission seemed to have a hard time shifting. I called 5 mins after leaving the lot, letting them know what was going on and they wanted me to bring it back so they can look at it after i was already an hour late getting my daughter to school and work. I let them know I couldn’t go back at that moment. They said they call me back… they never returned my call. All in all I will never be doing busy with them again. This was my first time renting from them and last! Hertz has always been good us. Always good customer service. They had no cars available otherwise I woulda went with them. It cost us $ 165 for 2 days. Ridiculous!

I have been renting cars from Enterprise in Turlock for a few years. I have always received great service. The staff is awesome and the cars are clean and affordable. I highly recommend them.

I have rented from Enterprise in Turlock since they were on East Avenue. The staff lately has been the best crew they have had. I most recently rented from Arun, twice actually and he made the experience quick and easy. He is very knowledgable about everything involved in the process and about the cars they have on the lot. He is very personable and always looks and acts extremely professional but is also friendly and easy to work with. I hope to be able to deal with Arun for all my rental needs in the future.

I have used Enterprise many times in many different locations all over the United States. I have never had a single problem with any of them ever, everything from the car to the service has been perfect. For some reason this particular Enterprise in Turlock seems to have problems. They have a poor selection of vehicles and The employees are usually not very helpful. So I just typically don’t use them. However this time a reservation was made for me by an auto insurance company. When I called The telephone recording placed a big emphasis on the fact that they will deliver the car to you. I explained to the person over the phone that I needed to be picked up and if there was a delay to contact me because I needed to get to work. I was Told that they would pick me up in 20 minutes. Well over an hour later nobody came to pick me up so I called and they had not even sent anyone out together me. So they completely fumbled the ball and left me hanging. I had to borrow a vehicle to get to work and I was late! I called the manager April and she could care less. She admitted there had been a mistake with the employee but there is nothing that can be done about it. All I really needed was a simple phone call to let me know that nobody was going to come by and pick me up, so someone could pick me up and drive me down there, but by this time it was too late. April then deftly reminded me that the car was being paid for by the insurance company. In other words I was less than a customer because it was an insurance company rental. This is a great example of how they treat people at this particular Enterprise. The employees are incompetent and the manager doesn’t care. Stay away from this Enterprise.
Update:
Two days after posting this review I was contacted by one of Enterprise’s Social Monitor Coordinators. When I responded with the details, they told me they were sending it to management. I was immediately contacted by Andrea an area manager and after a few voice mails I spoke with her regarding my experience. She questioned me about my experience. She seemed genuinely concerned when questioning me. She was apologetic and was very helpful. In other words, as minor as it might seem, Enterprise took it very seriously. This leads me to believe that Enterprise is a genuine company who sincerely cares about its customers. Even though I did not have the best experience with this particular branch, I would wholeheartedly recommend Enterprise as a car rental anywhere. Like I stated previously, I previously never had a bad experience with them ever. So I guess one should chalk this one up to a mistake and miss-​communication.

Great and friendly personnel. Helpful and fun too! The car choices were not as good as hoped. Yet this was a last minute issue due to a car breaking down. So if we had reserved that May have been different. Reasonable rates as we’ll.

I rented here recently and I am glad I did! I came in on a Saturday which apparently is a very busy day for people to rent cars, still the staff was very professional and helpful. Matthew (the person who helped me) was super cool and he even gave me the option to upgrade for the same price to a better vehicle so that I wouldn’t have to wait any longer. Like I said, that day was very busy and the car that I had originally gotten wasn’t ready so I was given this option. Overall, I think their prices are good and their customer service is very good, from my experience and from what I saw they seem to want to help and will work with you as best as possible. Yesss, I would totally recommend this place!

$ 20/​day for a car rental. They were super, super quick and friendly on the pickup and allowed me to extend the rental for a couple of days at literally last minute with no problem.

We’ve experienced poor service here. It was so bad that it made us appreciate services at car rentals at airports. Most of the employees working at the airports seem disgruntled or impolite but that’s probably because they get a ton of rushing people each day. And at least, they’re quick and efficient for the most part.
Renting from around your community, you’d think that you’ll be given better services and customer care. I guess that’s not the case. Picking up the car took us more than a half hour though we were the only customers during that time frame. My husband had already reserved it online but they were calculating a much higher rate than what was given, maybe trying to see if they could get away with it. They gave us a car with less than half a tank of fuel and as we drove away not more than 40 miles away from the town, the maintenance minder already blared its warning alarm: Oil change. Tire service. Damn! It was already too late to head back and get a replacement. Furthermore, what car nowadays do not have cruise control? It pretty much sucked all the way because we had 8 hours of driving on the highway. That’s 8 hours of flexed foot muscle!
We got to our destination and back. Thank God. But we will not be renting from here anymore.