The Home Depot

Shout out to Katie in appliances. Friendly, knowledgable and great customer service. Had a bad experience at the Ceres Home Depot and so we decided to walk out and head to Turlock. Best decision ever. Employees in Ceres store can learn how to give great customer service from the Turlock Home Depot crew. I will travel to Turlock for now on. Thank you

I have a love hate relationship with this place, I love that they have a very large select of products.
I hate that at times its nearly impossible to get an actual clerk, they try to force you to use their self check-​out. Also it’s very unlikely you’ll find anyone there that actually knows much about the products they sell.
Additionally I canceled my Home Depot credit card after receiving several letters from their credit department containing threatening language saying they would lower my credit limit if I didn’t use my card more often. (Good thing there’s a Lowe’s in the same neighborhood that doesn’t have a problem with my light use of thier credit card)

This location would not accept my military ID as acceptable photo ID.
Seriously?

Placed an order for in-​store pickup. That was a headache in and of itself, but I won’t hold the local store responsible for problems with the company website.
I sent my husband to pick it up after receiving the email that the order was ready.
An hour later, I called him to see what was up. I figured maybe he went to grab a bite to eat or something.
Nope, he’d been waiting the whole time at Home Depot.
Yes, it took them about 2 hours to round up the items after he checked in. No explanation of why or what was going on. At one point the people who were supposed to be helping him just took off for 10 minutes and he had to run around getting help.
On top of this, they kept bringing over the wrong items.
We ordered a Nest. They tried to give him a Honeywell thermostat.
We ordered a tub. They tried to give him a shower base.
Then, he had to beg and plead to have them help him load the big ol’ items on our van.
I think from now on, I’ll just go across the street to Lowes. Or even better Hilmar ACE or Orchard.

Worst customer service of area Home Depot stores… unlike they advertise, they will NOT honor a competitor (Lowes) coupon. I will be taking my business to Lowes.

Why must I pay a restocking fee on my custom ordered blinds to have it returned when you guys made the mistake on the sizing and still say it was my mistake when the receipt clearly shows the sizing I asked. Ridiculous.

This place is horrible. I went to the Home Depot in Turlock to order a teeter toter for my daughter. When I received it it looked used (seats w/​scratched and dirty) & was missing parts. I took it back for an exchange and it was a nightmare trying to even do that. I walk in and then tell them the problem. They ask if I had the debit card I used to purchase it. I had a possible ID theft so that card was canceled and my bank sent me another one. So I told them no. Well then they said that the only other option was to give me store credit. I tell them that’s fine as long as i were able to use that store credit towards the purchase of another teeter toter. They said that I WAS NOT able to do so bc it was an online order and that store credit was only for in store purchases. Well this manager Kristy or something like that. Was SUCH A FREAKING ROCK WITH EYEBALLS! She was so dumb and had absolutely no idea what to do. I was so upset that I asked to talk to someone above her. She then said that she would call the lady who was in charge of online purchases. By this time I called my back and advised then off the situation and THEY were able to fix my problem. I WILL NEVER purchase anything else from this place. I would rather go to LOWES and do my purchases there. I can’t believe that they have management like this IDIOT who has absolutely no idea what to do.

Stopped shopping here since they adapted the sureal law. This is america. You come here to be free. so why take on a law from out of our country that is beheading people and taking away rights… won’t shop here till they stand up for our country and protect our rights that they have left.

I usually shop at Lowe’s for my home improvement needs and project materials. I decided to give HD a try recently. First off, the location is good. Its right off the freeway in north turlock, so there’s a lot to do around it. As for HD… lets just say, you’d better off shopping at Lowe’s a quarter mile down the road. The building is older so its a smaller HD and it lacks a lot of the product and variety in product that a bigger HD or Lowes has. Their staff is so-​so. Half of them are cool and the other half are snobby college aged people who would rather be partying or at starbucks. Management there is no good and definitely not helpful unless you are a good looking girl. Don’t shop here. Oh, and i have found empty booze containers and syringes in the parking lot!

This Home Depot is in the customer service biz. Recently had some contractors build a deck and I purchased the material and they built it. First HD had everything they needed and when they were done there was several hundred dollar of product left over. HD took it back no problem and returned my money.

Very bad costumer service, you have to go to every aile to look for someone and we always have the same problem .we left we went to Lowe’s!!! Wow what a difference they sure acknowledge the costumer

Beware home depot in turlock! I had this home depot install carpet in my home back in October 2013. The first problem I had was trying to schedule the time for the installers to come out. JW flooring was the contractors scheduled to come out. Anyways, the installer arrived late and proceeded to roll a cigarette in my garage and make a huge mess that was just wiped to the floor. As a smoker myself I just shrugged it off. I had my walls painted a few months before and the installer scratched the paint off the walls up to about six feet up, from not trimming the carpet and instead forcing the carpet down in full length so he wouldn’t have to measure. Then when the job was done, or should I say supposed to be complete I realized there was a seam straight down the center of my room in front of two french doors that let in alot of light. BTW this was not how the floor was layer out when they measuered. Then I realized I payed to have the carpet pulled up under the cabinets, but it was just hanging and I had to eventually months later cut it to length and staple it in place. I contacted home depot and they told me to deal with JW. JW told me they would have their carpet installer come repaint my house, totally bot gonna happen! The carpet installer can’t even do the job they are trained for, there’s no way he’s painting my home after it was professionally painted the first time. They decided they would repair the carpet but refused to have the furniture moved, they said they don’t touch electronics, well I have four kids and could not wait for them to work this out to put their beds and things back in place. Home depot pretty much refused to help me insisting I deal with this JW flooring. Long story a little shorter, I tried to contact home depots main office but they just return my call back to the manager in turlock who would not help me get my home complete. How is it that there is no one to speak to about a bad managers decisions? It is now the middle of June 2014 and no one at home depot even bothers to call and try to get this figured out. The worst part is, I had a similar issue with this same home depot about five years ago. I had them install carpet in my duplex and it was a truly horrible experience. Against my better judgement I tried to give them one more chance. I highly suggest anyone in the area use Lowe’s instead I have since used them a couple times and they are great and have perfect customer service.

I’m always loving this place and all the tools, appliances, wood, fans, gardening, etc. you name they got it. I can spend hour looking at the merchandise they have in the store.
I like when you walk in the store and they have there deals, right in the open. With summer coming around the corner, they will have there AC on display and blowing there air to show which is better or fits yours needs.
The employees are very helpful and can answer you questions at best they can. Most of them have a lot of experience in the areas they work in, but some are loaders to help you with your every need.
There cashiers are friendly and helpful, as patient with what concerns and check outs. I got a great smile from Katie one of the cashiers that worked at the self check outs. Yes she not only very nice and cute as well, with an award winning smile that makes me what to come back for something else.

don’t put merchandice outside the front of the store if you think that every Mexican that looks at it is going to steal it.
I haf a 72 cent sprinkler riser in my cart and a roll of $ 10 weed block. I realized that I needed some bark and that it was outside the front of the store, so I went outside to the front of the store. As I was going out the lady yelled at me and said hey you need to pay! I kindly told her I was just going to go grab some bark and that id be right back. As I went outside I noticed a guy watching me through some bushes (literally). when he noticed I saw him he said why don’t you come inside and pay for those then I’ll help you. I was only getting a few so I kindly said no thank you I got it. He then offered again. I refused. Heading back to the store I saw a young man who started walking out and very frantically. When he saw me walking into the store, he stopped dead in his tracks and turned around real quick. When went to the register to ring up, the lady told me «you got busted.»
I never intended to steal, nor did I make it look like I was going to. Sure, they have assets to protect but it was the girl at the register that made me change my review.
all on the day I became the Duke. :-(its not my fault I’m Brown.

They know absolutely the minimum about what they sale.

Driving north through 99 where one can see miles and miles of grapevines I stopped at the Home depot in Turlock. There were beautiful planting flowers outside and I had to purchase several with Moss for planting.
This looked like a clean and well stocked shop unlike the depots you see in southern California. The employees were friendly.

excellent customer service. people need to understand that when people get hired, they dont hire pros. why would somebody with a degree be working in the harware or plumbing section? give the associates a break. some may be in training. and remember, its a pretty big warehouse to memorize where everything is and how everything works. just saying.

Just a quick update… I went down the street to Lowes to start the process all over again. WHAT a difference!!! VERY informed salesperson and they guy who came out to measure was a REAL PRO! My husband and I felt so much better with a licensed contractor coming out himself rather than sending someone who didn’t know what they were doing. He even came in the evening so we didn’t have to take any more time off!!! CUSTOMER service. I also called the Home Depot district manager to let him know what had happened and guess what? NO CALL BACK?! He probably didn’t know what to say anymore.
This morning I go back to Lowes to finalize and pay for me new door! Exciting!!!

What can I say, its a Home Depot. Employees have always smiled at me and are helpful. Only downside is this loc has no rental center, unlike the Ceres loc.