Turlock Nursing and Rehabilitation Center

I broke my leg and had to have surgery. A lot of people told me to go to Modesto or even the Bay Area. I wanted it done in Turlock. So My Dr. referred me to Dr. Scott Colquhoun. He was a great choice. Then I had to pick a rehab center. Well because I believe in the care in Turlock, I chose TNR. IT was a fantastic choice. I already believed in the PT staff since my daughter in law runs the department. And I was right it was really good for me. I was put in a room with 3 other men. Our CNAs were really a helpful group. I never thought I’d enjoy a stay in rehab so much. I had so many people coming in to check on me. I found the best way to have a TV was to just use my laptop. I was surprised at how fast the wireless connection was. If I have a complaint, it’s about the food, it was too much food. I really am grateful for my experience with rehab. I’m home now, I would have stayed another week, but it’s Christmas. Would I recommend TNR? That’s a very loud YES!

I want to say about the nursing supervisor named Harjinder Kaur. She’s nice to the family’s and other staff but she’s so rude to her CNA. There one nurse name Amanda she is very nice. When ever u ask her something or tell her about the patients she respond quickly.

Nursing seems incompetent in order to effectively care for patients and nursing staff seems more concerned with their «med pass», or what I like to call pushing pills to the patients. The ratio of nursing staff to patients is high BUT the PT staff was effective, more competent and more aware of my mother in laws limitations and her limited oxygen levels at rest and during therapy. Nobody at the nursing desk answers phones. As we watched my mother in law degrade further in health, we made numerous requests to have her transported to the ER. First, we were told, they needed approval, then they just passed it off to «supervisors». I finally called the Ombudsman and complained and was advised by the ombudsman to call 911.
After a hospital stay for cardiac issues, my mother in law was sent to this facility to get stronger so that she can return home. Within hours of her arrival, and numerous requests to be taken to the bathroom, she attempted to get to the bathroom herself, this ended in her blacking out and falling. Nursing NEVER documented it and when we came to visit, she told us what happened. We told the nurse, and she took notes but yet again, it was never brought to the attention of the director of Nursing until I verbally chastised the Director of Administration about failures within her nursing system. They failed to listen to her concerns and our concerns in regards in how to adequately care for some of her health issues and it took literally my confronting them about their deficiencies to get the CNA’s and nurses to respond to not just my mother in laws nursing call button but also the calls of OTHER PATIENTS. My first visit there there, it was a challenge to get her oxygen. When I arrived the next day, her oxygen tank was empty and had been for sometime, tanking my mother in law’s O2 sats below 90 (Normal is 100).
When my husband and I inquired about progress notes and blood work, the standard response was «let me take care of med pass and I will help you, after they completed their job, they were nowhere to be found and when we communicated my mothers sudden and progressing delusional state, one nurse «Margret» replied to my mother in laws pastor «she’s fine». This was hardly the case as when she was finally transported to the ER, she had an infection and her cardiac blood work was also abnormal. I venture to assume had my husband and I not been her advocate and proactive about her care and health she could have possibly died in their care.
While clearly, nursing and rehabilitative care is a big money maker in this state. Reality is this, I wouldn’t send my worst enemy here. If you do end up with a family member here, my advice… VISIT DAILY, KNOW THE PATIENTS RIGHTS AND YOUR RIGHTS. You ultimately know your family better then they do, and by law if you request transport to a local ER by LAW they are REQUIRED to do so.
Finally, nursing and rehabilitative care facilities all have their issues, cleanliness and competent staff can vary from shift to shift and location to location. Some are better then others, this place, well, lets just say if my mother in law has to go to a rehab facility, she WILL NOT return here.
On a final note, there was one CNA that my mother in law said was good and one nurse that was competent, but I believe they both worked nights.

I spent 25 days in this facility. Breakfast & dinner not so great, but lunches are good. Two people were outstanding: John the administrator, and John who worked with me most of the time on rehab.
The nurses and CNA folks ranged from ok to great.
Some complaints: a fellow patient checked in about 8 pm. They did a couple of routine tests, but later at 2am someone came in woke the guy & myself up by turning on the lights. This was to give him a t b test that surely could have waited until morning.
My biggest complaint would have to be the CNA people talking loud enough in the hall to wake me up at all hours. Then during a shift change it would be loud as they greeted each other in loud voices.
If the workers in the hallways could have kept it down, I would have given 4 stars. Hardi K also did a great job with my therapy.

We have nothing but great things to say about TNRC… Our Grandma stayed at the facility following a bilateral hip replacement. The staff was very supportive & took excellent care of her during her entire stay. The nurses, physical therapists, dieticians as well as other staff, helped her achieve full strength & return to her normal functioning. The TNRC team helped my 85 year old, vegetarian, that speaks little English feel very welcomed & up to date with her plan of care. Our family is very greatful & we highly recommend this facility to others.

Well my father has been here since July 25 and still thing suck! On Monday I spoke to the appointment nurse about my dad’s post op apt for today at 2pm. She stood there with her clipboard and said that he can be transported via bus to his apt but someone would have to meet him there. OK so I work that day so I arranged to work half day so I could meet him at his apt. So I showed up at 145 pm and my father was not at his apt. So I called him said he was still at the facility and wanted me to call the front desk. So I called and waited 20min to talk to someone again! The apt nurse got on the phone and I said today my father had an apt at 2pm and he wasn’t transported he was still there. I’m furious at this point, she «forgot» what? Isn’t that her job??? I asked to speak with her director, she got on the phone and was apologizing but laughed. What? So now I lost 4 hrs of pay, a missed apt fee and I’m furious and my dad is livid! This place is a nightmare! !!!

I do no think that that this facility is at a good standard. Some aspects are distinctly below par. Recently helped my father go to the restroom when CNA did not respond in timely manner. (Mgmt keeps it understaffed which is sad considering it is $ 9K a month if insurance ceases to pay) The fan was out in the bathroom which made a stench as infirm folks often have to clean their bottoms. the cna said it had been broken for quite awhile. noted that they only had a small low profile commode, not one raised up and wide as is typical for infirm patients. Food is like cafeteria food, overly processed and high in sugar, oils, and much is canned which is typically lower in nutrients and higher in salts. My dad is diebetic and has cancer which thrives on simple sugars yet they are feeding him cake??? they have 2 patients per rm but only one light that signals CNA’s in the hall, not to be bothered at the «nurses station». problem when the person in bed away from the door calls for help because CNA’s most often end up only helping patient by the door as they are intercept the CNA. Mgmt does even spend the small amount to have separate call lights per bed. dad has complained about much loud noise in the halls at night and getting no response for hours at night. each patient has to bring in his own TV and a stand for it, really???
People are getting grossly overcharged.

Recently paid a visit to my grandpa that is in there due to knee surgery. I was visiting from SoCal and decided that I would take my fur baby along with me, especially since my grandpa loves animals, I knew it would cheer him up. I called the rehabilitation center and kindly asked if I was able to take my pet therapy dog with me. They informed me what they needed and had me faxed over my dog’s current shots to them. The receptionist was very helpful and patient while I was calling the vet to have them fax the information to them. When I showed up unfortunately there was no one in the front desk for a few minutes and I knew I needed to sign in and sign some other documents before the visit. I had to wait about 5 minutes before someone came to help. That is were I had to deduct a star. The place itself is clean and very spacious. There is a lot of staff walking around and you have no trouble finding the room you need to get too. I showed up and my grandpa was getting his bandages changed and lunch was being served. He seemed comfortable in the bed and the table was brought near to him so he could reach his food (turkey, stuffing and some veggies along with some coffee and milk). The nurses that were there were friendly and even asked him how he knew me. I know he is in good hands and I felt comfortable leaving knowing that he is in a good establishment until he gets better.

This place is a Palace next to some places my father has been in. I’m not sure of the staff yet but so far it is very nice.

TNRC is really a good place to put your loved ones at when they need rehab. The staff do try there best to accommodate all the residents. Therapy and Nursing is amazing and they really care about their patents. My theory is if staff members have their family members stay there when they need rehab then it may not be such a horrible place as other people may think or say. Again with 144 beds they can not please everyone. My honest opinion is if your not happy with the service any where go some where else. This is AMerica you have a lot of choices! But I would put my mom here if she fell and broke her hip.