Hotel Capstone

Came in with a group for a conference. I booked three deluxe two queen rooms for the weekend. Front desk was very helpful in checking my group and I in. We were able to quickly transfer the credit card from mine to someone staying in the other two rooms. After settling into our room, we realized there was no microwave or fridge like we payed for. This wasn’t a huge deal but when I let the front desk know they offered to reduce our rate or change the room.
Rooms were nice. Bathrooms a bit small. Great location on campus. Food catered for the conference was pretty good. I’d definitely come back and stay at hotel capstone again.

The really only notable thing about this hotel is its location in the middle of campus. It is older but has had some cosmetic renovations to make it look newer, but the internet is horrible and very unreliable which is a must and the second must is sleep comfort and they fail there too. The beds are very uncomfortable and the pillows are too. They rarely have rooms available before 3 p.m., so don’t count on an early check in. The breakfast is extremely low quality. Everything else is average at best. There are better options in Tuscaloosa, so unless, you need to be on-​campus don’t pay the price as it is not worth it.

Amazing service, wonderfully friendly staff, very amenable. In a time when most hotels shoot for the middle or less, this hotel exceeds expectations.

It’s the box where they keep the bed. Nice enough, but little things add up to keep me from rating higher. To wit:
1) I get the impression that the front desk and the hotel restaurant is staff by people getting their degrees in hospitality management. Eager to please, but not always terribly sure what to do.
2) The AC. Again, nice comfortable bed. But just weird little things. For example, if you aren’t running the air conditioner at arctic blast levels, the humidity gets so high, that condensation starts to form on every surface. Maybe it was our room. I don’t know.
3) The room. We had two queen-​sized beds. The one closest to the door literally had a six-​inch gap between the side of the bed and the wall. I mean, you have to squeeze into the bed. Who designed this? Who thought it was okay?
4) The shower. A nice, spiffy shower stall with a glass door. Except, to turn on the shower, you have to actually walk into the shower rather than reach in and wait for the water to warm up. A trivial thing perhaps, but these things count.
5) The restaurant. I didn’t eat a meal there. But walking in there and ordering two cups of coffee is an ordeal. Hand someone a twenty-​dollar bill, and you’d think you’d just handed them Deutschmarks. They look at it as if to say, «What do I do with this» and then walk down to the front hall to get change. Then they come back and say, «They don’t have change at the front desk.» Sigh.
6) The bar. Next to the front entrance, acting as the entry to the restaurant. We were part of a wedding, so we already had our beers. The TV is playing the game. So we stroll in there, beers in hand, to catch the game. «I’m sorry sir. If you didn’t buy your beer in here, you can’t be in here.» I know the guy was doing his job. But if you are a guest of the hotel, what does it matter? So I had to stand on the threshold of the bar, my forbidden beer in hand, craning my neck to watch the game.
So the place was a little better than a Hampton Inn. But not all that from a guest experience. Putting Crimson Tide memorabilia everywhere doesn’t make up for its shortcomings.

I wish I could stay here each time I am in town.
The conscience of being right on campus is so worth it.
I felt lucky and privileged to have the opportunity to stay here since we moved in late and it was a Sunday-​Tuesday stay.
I even got the room discounted through a .com site.
This is the first time in my 3 times here to stay in a room where I was dreading returning to the room for the night.
The only reason I did give it 5 stars is because I thought the rooms would be a total houndstooth/​crimson elephant overkill so I was a bit let down. The hallway noise was not silent and housekeeping came very early each morning. I do not know about room to room noise since we pretty much had the top floor to ourselves.
The bathrooms were beautiful. The beds were so comfortable. The water pressure was great as well.

Gosh, it is hard to give this hotel a less than perfect review, but… it just didn’t live up to my expectations. I recently stayed there for a few nights for meetings on the University of Alabama campus. The University paid for the stay and I was told that it is among the nicest hotels in town. The staff was friendly, check-​in was smooth. The room was nice enough, but it was quite dated. You could see that attempts had been made at updating the room, but things like the air conditioner and bathroom showed the true age of the hotel. The elevators were slow. The room service was excellent — quick and the food was quite good. The location is obviously great and the campus is beautiful. Certainly wouldn’t object to staying at Hotel Capstone again and it is one of my top two choices when I am staying in the area.

Can’t attest to the pricing/​process of creating a reservation because that was covered by the university during my stay here.
To be fair, I’m not terribly hard to please when it comes to hotels, but I was a fan of this place. Check in and check out was totally painless and the staff members were all pleasant.
The free wifi worked fine the night I was there; it never cut out once. The bed was clean and comfortable. The flat screen TV w/​cable was perfectly adequate. The shower was clean and had great water pressure. Tons of clean towels… etc. I don’t need much else.
Only deducting a star for a couple of minor gripes. It’s a little loud and the walls are a little thin. No included conditioner in the bathrooms (only shampoo). And no free coffee in the lobby :(That especially bummed me out.
Overall, I’d definitely stay here again. I’d just make plans to save enough time in the morning to get coffee outside the hotel or eat breakfast there.

Recently renovated. This was my first stay here. The room was clean. The bathroom was small, but brand new and the water pressure was great. Really big rooms, comfortable bed and the wi-​fi worked well. Great location and free parking. I would definitely stay here again.

I usually stay at the Hampton Inn, but they were fully booked. I can see why there were rooms available here.
Nice lobby, but it ends there. My room was in terrible need of updating. What was wrong with it?
— No outlets for plugging in a cell phone or iron. I had to move the bed to get to an outlet to use the iron, the first of which didn’t work and I had to wait an hour for housekeeping to bring a replacement.
— Bathroom sink had a huge crack, looking like someone dropped a bowling ball in it.
— Peeling wallpaper and cracked grout in the bathroom.
— Huge stain on the carpet, which could have been red wine or the remnants of a homicide.
— Television signal came and went, so you couldn’t watch a show.
— WiFi in the room was on and off constantly.
All this for a discounted rate of $ 134 a night! $ 35 over the corporate rate I get at Hapton Inn for a much better equipped room.
What it looks like is that this place has turned into a party hotel for UofA students. Unless you have no other choice, stay elsewhere.

We stayed at this hotel because of the location on the campus of The University of Alabama. Overall, we were disappointed in the stay.
For the price I expected a comfortable bed, however that is not the case. I was there with my two daughters and all of us complained about how uncomfortable it was to sleep on them. The pillows are flat.
The rooms are large, with a flat screen TV.
The water pressure to low to wash your hair.
There is free WiFI throughout the hotel.
There is a Restaurant (no complimentary breakfast, but free coffee in the lobby) and a bar on cite as well as meeting/​banquet rooms, and a computer work area (with 2 computers) if you don’t have your own, with a printer.
They do provide transportation if you need a ride around campus.
Staff is helpful and friendly.
Would recommend if you want the location, but I will probably not stay here again with other good hotels near by for less money and better beds.

Where do I even begin? In the fall, the Hotel Capstone becomes a second home for us. The staff is like family — friendly, helpful, and we really look forward to seeing them. The new décor took a little getting used to, but it’s okay. The addition of flat screen tv’s was definately nice. Legends will always be Champs, but my only advice there is to get shorter tablecloths. All in all, this is the place to stay when in Tuscaloosa. :)