Greulich’s

I have been taking my car to Gruelichs for about 2 years. They have done everything from oil changes, to fixing engine oil leaks, to a complete suspension lowering job. Each time, something has happened that should have made me go elsewhere. Well folks, I’m finally putting my foot down.
The past few oil changes, everytime I go in, there is someone new at the counter. A bad sign for me. High turn over means something is not right.
The first red flag was when I first bought my car November 2 years ago. I took it in for an oil change, with full synthetic, and the guy at the counter said that they had a warranty that I could buy that would cover anything and everything I would ever need on my car. It would even cover a supercharger! I’m not an idiot, so clearly, I just stopped going.
Fast forward, I needed another oil change, full synthetic. I took my car here again (against my better judgment), and a new guy was behind the counter. I liked him. He was from back east, seemed to be a no nonsense type guy. He cordinated an engine oil leak fix, An HID kit install, and a lowering kit with new shocks/​struts. All was done well (I guess, the wheels have not fallen off), except the mechanic did not anchor the HID packs to the car, and the suspension job ended up being a thousand dolars more than i was originally quoted due to a camber issue. But i did want it done right, so that is not their fault.
Fast forward, my next oil change, that guy was gone, another new guy. I liked him too. He said he managed the one on 22^nd as well. I had another engine oil leak done, and the oil change, with full synthetic.
This brings us to recently. I took my car in, and yet again, ANOTHER new guy at the counter. I said my car needed an oil change. He looked up my account, asked for the keys, and they started. It was finished quickly. The service writer let me know about a slice in the side wall of my tire. He then read the recommendations from the mechanic today, and said oh well they don’t match the recommendations from the last time. Red flag. Then he told me the price. 30 some odd dollars. RED FLAG! I said, why is it so cheap? He said well, a conventional oil change… WAIT! WHAT? My car is a performance car, and the manufacturer says it has to have full synthetic. EVERY time, for the past 2 years, they have done synthetic oil. The service writer says to me, well you didn’t tell me you wanted synthetic. I’m sorry, you mean to tell me that it is not clearly in your records that for 2 years I have always had synthetic oil changes. You mean to tell me that you don’t check what the manufacturer says needs to be done for a car, and recommend that to the client before starting the work. The service writer said that they drained the oil, and put in synthetic, and from the looks of it, they really did, so that is a plus.
Needless to say, the car would not have blown up. However, when you take your car to a mechanic, you expect that mechanic to know about what cars needs, or to be able to check a service manual. If my car needed brakes and I didn’t ask for them, would you ask me if I wanted brakes?
And I guess shame on me, not a mechanic, for not reminding the mechanic, what oil needed to be put in my car.
Strike three. Your out.

I’ve been wanting to write a review since the first time I brought my car to these people about 3 years ago. They have great service and their prices are beyond fair. They never charge me for anything unnecessary and coming from a young female college student that really means a lot that I don’t feel like I’ve been misguided. Great service always!

Thank you so much for being honest! I was afraid my AC condenser was damaged. Turns out it was just a Walgreens bag in my glove box blocking my air intake. The mechanic removed the bag and I was out the door!

I felt they took advantage of my elderly mother since she is not knowledgeable about alignments. They removed factory components that should not have been replaced to begin with. I would not recommend greulichs on Ina Road.

Great service, honest work, all the reviews were spot on, so glad i decided to try them out, will be using them from now on! Clay maher owner of