All Counties Courier

We are a dental lab and depend on timely deliveries. I have had several times where my package has not gotten to the destination on time resulting in the patient having to reschedule their appointments. Very unprofessional and bad customer service. There is absolutely no remedy when this happens. It costs the doctor time and money and we are the ones who have to discount our product because it did not get there on time. They never budge when they make a mistake and they even still charge for the delivery. I think it is time for another company to start up, they need competition, maybe their service will get better, like when they were smaller!

I like their pricing, delivery time, flexible in terms of route availability. However, I DISLIKE their customer service team. They automatically go into defensive mode when you start asking them for favors or special requests. Their philology is that if they do you one favor you will ask for more, therefore, they would rather say no to you and bring out their «rules» and «policies» rather saying «sure Mr/​Mrs. Customer. You’re paying our bills and we’ll do everything we can to make you happy, so that you can go and tell your friends about our great services.». They don’t empower their employees to make decisions, they are like robots. You will have to escalate to the executive «Jenna» every call you make to them for everything, other than cancel an order that driver had not been dispatched yet. I would not recommend this group to anyone, unless you have a lot of energies to deal with their customer service group.

Hooray for Allcounties Courier
I left my cell phone in Los Angeles and it was brought to my place in Orange county.
AND they came back a SECOND time when my son did not answer the doorbell the first time.
I’ve used them before and they are terrific! I highly recommend them.
The driver was so friendly and responsive. Thank you!

DO NOT USE THESE PEOPLE! They actually lied about why a delivery didn’t take place on a particular day that strongly affected my business! I would have preferred they just admit fault and apologize but when you lie to a customer, that’s unforgivable. There are many other reputable couriers out there that respect their clients… NOT THIS ONE!
I’m adding to this review as the manager reached out to me to apologize for the experience. He wants to follow this up which i appreciate.

I’m really impressed by the type of people they hire. I was at a natural gas station which was giving me trouble. A gentleman helped me out and was incredibly kind and considerate. Douglas.
He happened to be wearing his work shirt and told me he’s a courier. His warm offer to help and disposition is exactly what will make me consider using All Couriers in the future.

Picture this: You’re in Torrance. You need to pick up window blinds for your office from a vendor in Temple City (read: FAR FAR FAR AWAY) that refuses to drop it off or drop ship it to you because they’re dicks.
Hmm, what do do?
— Have your assistant pick it up, leaving you to double the work while she’s stuck in traffic? Terrible idea.
— Have them ship it via UPS, so that those (expletive) can charge you $ 80 because it’s oversized in one dimension? Even worse.
— Pick it up yourself? That’s crazy talk; I’m the company’s rainmaker. I don’t have time for this nonsense.
No, you fools: You call All Counties Courier, because they’ll pick up your stupid (documents, package, cryogenically frozen dinosaur penis, whatever) the same day and drop it off at your office tomorrow before noon. And you know what it costs? EIGHT FRICKING DOLLARS. EIGHT. To avoid a 2-​hour cross-​town journey stuck in traffic for a simple errand. That is amazing.
I am now going to courier EVERYTHING, EVERYWHERE. Return my buddy’s copy of Batman: Arkham City to his pad downtown? Courier. Pick up a suit from my tailor in Redondo? Courier. Pick up my falafel sandwich down the street? COURIER, BITCHES.
This falls under the category of «drastic pricing error» or «glitch in the Matrix» so I intend on making full use of it before they catch on and charge what *I* would charge for shuttling things around this city (hint: it’d be a lot more).
Oh, and want some gravy on that radical sandwich? Sure ya do: their customer service is excellent. I like gravy.

Good service and so far pretty reliable. If you get your order in before 10 AM and have it delivered within Orange County, the rate is less than $ 10!