Custom Wood Shutters & Blinds

We visited them at their showroom on Red Hill Ave on a Saturday afternoon. Shannon helped us out and had a lot of good information to share with us regarding the Hunter Douglas line. It’s incredibly important to me to support US made goods and their great warranty makes the brand a top choice. However, with good quality does come a higher price. Since this isn’t a home we think we’ll be in forever, it didn’t make sense for us to make the big investment. But in the future we’ll definitely be turning to Custom Wood Shutters & Blinds for window treatment needs.

I initially read about this place and got a quote on Shutters for my home. Went to another «mom and pop» place for shutters and was severely disappointed. It cost a lot less but ended up shutters from china and guy measured wrong. Instead of eating the cost, he just installed what he had. I then came to back to Custom wood shutters and blinds and ordered some blinds for other windows. Slightly more expensive (thou I did get top of the line shades) but service was great. when guy installed shades, he noticed it was not right. Took down everything and re-​did the install again. Custom Wood Shutter and Blinds did it right. Good service and they let you know what will work and what to expect. Its been over a year now and still loving the shades. Will eventually get the shutters from the other dealer replaced and will go with this company instead. Highly recommend.

Excellent quality shutters, at good price. Excellent customer service (Sharon and Cindy). And great install crews (put a drop cloth when installing and leave the home as clean as when they come). Great price-​performance ratio. We would give our business to them again, and again. Great job guys, one happy customer!

The entire team at Custom Wood Shutters and Blinds is simply a joy to work with. This family owned and operated business makes customer comfort a priority. I’m very happy with the product, but this review is really to highlight their exceptional service.
Eron and Cindi are the ultimate professionals; they not only share their expertise, knowledge and honest opinions, but they make their customers feel valued. They are relentless about making sure you’re comfortable with the decisions you make and keeping you on top of the project’s progress.
Shannon will probably be your main contact throughout the process and you could not ask for a more cheerful and enthusiastic person to keep you updated.
I found it helpful that they have a showroom but, of course, when they come to your home to measure and quote, they bring a full arsenal of samples.
Thank you Custom Wood Shutters and Blinds, I wish I had more windows for you to cover!

Eron was super awesome. I shopped around for different shutters companies and decided to go with Eron. He was knowledgeable, professional and honest. These are important characteristics I was looking for. Eron always came prepared with all samples neatly stacked in his van. Overall experience was wonderful.

This is the second time I have used this company for window coverings. Their customer service is fantastic. The blinds and shutters are very high quality. My custom sized shutters fit perfectly and were stained perfectly. I would highly recommend this company.

Absolutely a fabulous company. Returned my phone calls promptly and installation was great. Courteous installer and great communication with both owners. Couldn’t be more satisfied with my silhouettes.

Excellent customer service! Every staff member is friendly and communicates well. Great job customizing roller shades for our new extension to our house. We are very pleased with the quality, well worth it!

Excellent experience with Custom Wood Shutters & Blinds! Unilocal reviews about this company are spot on. I recently moved into a new home with many windows that needed help. Eron came to my home to measure my windows and explain my options. Great guy, low pressure, clearly knows what he’s doing. Pricing is very competitive, and the service is outstanding.
I ordered custom shutters, they arrived on time, and Eron did an outstanding job with the install. Working with this company was a pleasure and my shutters look amazing!

I originally contacted a different vendor but he was too far away to come to Irvine. He recommended Custom Wood Shutters. I thought they must be good if an expert in the same industry recommended them. And I was right. Eron, the owner who inherited his business from his father with an excellent customer support principle provided me a competitive estimate. There were no hidden costs in the estimate or no pushy sales talk from Eron. In the end, their price for shutters were very good. Their Hunter Douglas roller was less than two third of what other vendor offered to me.
Their scheduling ability was excellent too. Material arrived as they estimated. They could scheduled for installation in a timely manner.
Mike and Mark installed about 20 polycore shutters and 1 roller in 7 hours. They worked hard and they did well.
My house has a different look now. They are just gorgeous. And, thank to Custom Wood Shutters and & Blinds, the process was a simple and stress free experience for me.
My mother-​in-​law and sister-​in-​law are happy customers of CWSB too.

We are absolutely thrilled with the quality of product and service we received from Cindi and Eron at Custom Wood Shutters & Blinds. We visited their showroom and were very pleased with the options they had available. Eron came out to our house and did all the measuring, then gave us a quote and an approximate delivery date. Right on time, our shutters arrived and were installed by Eron. They truly do custom work, as they matched the stain on the shutters perfectly to our surrounding cabinets. We love how they look in our home! Custom Wood Shutters & Blinds provides a superior product at a very reasonable price, and really made the process enjoyable. Highly recommended!

Very professional and reasonable pricing. I had 4 different estimates – 2 from very well known vendors that were either ridiculously priced or playing the game of «let’s see what my manager can do to bring down the price». I don’t have time for companies who waste my time. Custom Wood Shutters does not play games, just does excellent work and provides good service. Highly recommend!

Both the before and after-​sale service was terrific. And we love the shutters and vertices we purchased a year ago. Hunter Douglas products are really quality products. We’ll be going back to Custom Wood Shutters & Blinds soon for our upstairs windows. No need to get other bids! Good bang for the buck and the people there are friendly and sincere about their business.

Custom Wood Sutters is an excellent Company! The shutters were installed in a timely manner and are beautiful!

Update–
Bright and early I received a phone call from the owner (I was mistakenly under the impression that the gentleman I spoke with over the phone was the owner). She could not have been more apologetic and sincere about owing up to their shortcomings in handling the below mentioned issues. I could tell that I had a unique experience with them and for whatever reason, it was never brought to her attention.
Generally I would not change a review, but I could tell that this is, in fact, a stand up company that just happened to have made a simple communication error. So, after all of this, would I use this company again? Yes.
I got Hunter Douglas blinds (the roll down kind)
Initial measure and quote was great, the woman who came to my house was very kind and helpful. Unfortunately the next steps were not great.
First, the blinds were not measured or cut correctly. What should have been a simple job with a quoted 3 week turn around, ended up taking well over a month.
The installer drilled all the brackets, then discovered ¾ the blinds were not right. So I had one blind, and then just holes and brackets over the rest of my windows. I was not home during the installation, but I had a friend over to let them in. Normally I wouldn’t care, but the fact that I was throwing a large 4^th of July party made me a little upset. Also, it took about 5 days for the owner, or anyone to contact me. Even after getting a phone call, there was no real apology or responsibility taken by the company, just some poor excuses. The owner stated that normally they come out a second time to ensure everything is measured up correctly, but did not on this job. I’m assuming that it was because it was such a small job («only» $ 1400 and 4 blinds) It took over a week before the blinds were corrected and subsequently installed. They did not seem to rush or expedite it at all. Furthermore, I did not receive any updated until they were ready.
I would have liked to have gotten a phone call immediately explaining the issue, and at least an apology for the delay and inconvenience. I would have been thrilled if you gave me some $$ off, or thrown in the cassette cover for my troubles, and for having my windows look less than beautiful during my party.
As for the blinds, they are great. But at $ 425 a pop, they should be.

They did a great job of presenting choices of styles. I got exactly what I wanted. They use Hunter Douglas products which are top notch.

Only good things to say about this company — their service, prices, quality of product and workmanship was outstanding. Definitely would recommend them.

Just had my new shutters installed this week and they look wonderful in the house. The installers were here on time and protected my floors with drop cloths. They also made sure to clean up afterwards. They were both polite and courteous and checked to see if I had any questions.
Eron has an easy going pleasant attitude and is willing to answer all of my questions about about the shutters. I loved that there wasn’t a hard sell tacit being used to pressure me to buy. The shutters were ready in the time frame promised. I would recommend this company to friends and family.

I am looking for wood blinds for my vacation cabin. I found this company based on the Unilocal reviews and contacted them, knowing they are way out of my area. Cindi contacted me promptly, and explained that she is out of my area and can not offer the level of service they normally do. I own a factory, and know that the best service providers are the one with enough honor to explain that my best choice would be from elsewhere. I admire the service they provided, and they would certainly get my recommendation to anyone interested in such service.
Yes Cindi, I am sure you would expand your business large enough to cover my mountain cabin too on my next remodeling. :)

After posting my review the owner, Cindi, promptly called to address my concerns. She was professional, providing a full explanation of the situation and apologized. We discussed my window shutter requirements; Cindi provided some wonderful recommendations and several quotes.
Like most communication issues, several factors were at play which resulted in our initial confusion and Unilocal review. For details, see Cindi’s accurate account of the situation in her response.
Ultimately we found a similar dealer closer to our area who was readily available for an in-​house consultation. Our decision to purchase with this new vendor was a result being able to match our shutters with other finishes in our home, and being able to see an example of the product in the intended environment.
Several weeks later, Cindi made a follow-​up call to check the status of our project. At which point I informed her of my decision. Once again, Cindi was professional and apologized again for the confusion. As a result, I offered to update our review.
Last week we received a nice hand written note from Cindi taking full responsibility and again apologizing for the situation. It’s important to note, as a token of her apology, Cindi included a modest coffee gift card, which has not influenced my decision to post this update, or the new score I’ve provided.
If my wife and I ever move to the OC; and, we require shutters, Cindi will be among the first we call. For her professionalism, good communication, and responsibility, I changed my rating accordingly.